Get matched with top ducts & vents installers and replacers in Lawrenceville, GA

"Coolray HVAC Service calls June 2024 appointment made with Lisa Barber to reconnect attic fan. June 12, 2024. My experience with Brian Maloney and Bryan Fowler was far superior and enjoyable to any prior service received from any company! They arrived to reactivate my attic fan which I had agreed to disconnect last year during a new solar attic ventilation system installation. I had been persuaded by the salesperson that I was losing cool air & allowing hot air to come into the house through the attic fan ventilation slats. I was skeptical and very reluctantly agreed since I always use my attic fan during the spring and fall months to drastically reduce the temperature in the main level of the house by drawing the cool air up from the daylight basement. After a year I decided that disabling the attic fan was a mistake, so I called to get the fan reactivated. I made the appointment with Lisa Barber and was told that there would be a $79 service fee. I requested the service fee be waived since I felt that I was persuaded to disable the attic fan even thou I advised the salesperson that I used it every spring and fall. I realize that I did agree but regret the decision. She got the service fee removed since I have been an exceptionally long term Coolray customer. She was truly kind and curious, and provided excellent customer service. Brian and Bryan determined it was impossible to reattach the fan belt from the attic since my home has an extremely shallow attic making it difficult to access the belt. They also found that the belt could not be reattached since the fan belt had been cut, not removed, to disable the fan. They concluded the belt would have to be reattached through the fan ventilation opening. Bryan and Brian called the office and were instructed to bring the cut fan belt to determine whether a replacement belt could be ordered. They observed that the crown molding in the hallway overlapped the attic fan ventilation cover and were concerned that to remove the vent cover the molding may need to be removed. I stated that I would like to get a new fan ventilation cover since the existing one had to be over 30 years old, had been painted numerous times and is an eyesore. Brian and Bryan went the extra mile by removing the attic fan ventilation cover to measure the opening and the existing fan vent cover so they could have the office try to find a replacement cover to be installed with the new fan belt. Brian and Bryan reattached the vent cover, cleaned up the area and stated they were going straight back to the office with the belt and measurements so replacement parts could be found and ordered. We have been Coolray customers for 30 years and have always received the best customer service from the office staff, salespersons and from every technician. We have replaced every system in our home over the years with Coolray and received excellent recommendations on the best systems to purchase which they priced fairly, installed perfectly, and keep running with regular maintenance visits. I have and will continue to recommend Coolray to friends and neighbors."

"The latest visit diagnosed a failed ignition valve which needed to be ordered and replaced. They arrived promptly, assessed, diagnosed and ordered the parts immediately. It only took a few days for the parts to arrive and they were able to schedule me in for the service call. The first technician was able to maintain the ignition valve until the new part was available, which was directly responsible for heating my home. The second technician installed the part and was able to assist me in some technical updates on the app and digital thermostats. I learned so much from Michael and appreciated his knowledge and patience. He also fixed a safety issue on the second level and adjusted the air flow for the system. The system sounds so much quieter. It was a warranty issue with no cost."

"They did exactly what they said they would do in our estimate and more. They even fixed an exhaust duct that had been damaged previously by another contractor. They ( Moises Garcia and his co worker) were on time, highly professional, did a fabulous job of clean up and it did not take as long to install as we thought it would. We are very happy with their work and our new HVAC system, it performs very well, so much better than the old system ever did."

"Very well. I was having the biannual inspection done of a system that Estes installed. I have had good customer service on each occasion and am extremely happy with the system they installed, which was a difficult job (new duct work on an older home as well)."

"Jade installed our new construction HVAC system and we are beyond pleased with their service. David was fantastic to work with and went over all aspects of the installation as well as cost and did a great job! We will definitely be recommending Jade to our friends and family."

"They were very professional in presenting various options for the installation. The time between order and install was then 36 hours, and day of install the crew arrived on time and completed with the scheduled time frame. Mr. Ashby personally did a follow-up visit to ensure our satisfaction. We would without question hire them again."

"I got some good information from the technician that came out to the house. He gave me several options regarding repairing my AC unit as well as explained some issues with the previous installation that was causing my current problems."

"Fantastic same day response with great communication start to finish. Diagnosed and repaired HVAC in short order. Highly recommend to others and will use again."

"There was very little work to do. They came out on time and I was happy for the professionalism, but there was nothing to do because it's a brand new system. The service is free for a year. I could have had them come out in April to check the air conditioning system, but since they just installed the unit in April, I didn't bother, but it would have been free. This fall, when I called him to check the furnace, he thought he was coming out to check the air conditioning, I said, "no, you're here to check the furnace because I'm going to be using the heat this fall". He said, "no problem" and he checked that out, he said, "I feel like I'm not doing anything, I can still check the air conditioner", and I said, "if you want to, but I've been running it all summer and it's been great". I asked him there was a charge and he said, "no, the first year was free"."

"Best, most reasonable HVAC company in the area! Very professional and personable. No surprises and quick response."