Get matched with top furnace / forced air heating system pros in Louisville, KY

"Did not call before arriving as we were told they would do 30 min before; Arrived in time slot stated 3:00pm -5:00pm
One tech. Performed inspection of furnace while other set in van, come in a few seconds and back to van several times
After service complete and Tech's left, found air conditioner running and had to figure out why schedule would not resume, found tech's left thermostat in permanent hold with temp's set at their settings


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"Our AC went out on Friday afternoon. The Aire Serv repair tech, came out on Saturday morning and told us what we already knew...that our 21 yr old AC unit needed to be replaced. He gave us some tips to help it limp along until we could have a new unit installed. Bill, the Aire Serv sales rep, met us at our house on Monday. We discussed different equipment and options. He was very professional and knowledgeable. He understood we would be getting quotes from other companies and assured us that his pricing be better. After meeting with three other companies, Bill was proven right. Aire Serv was more than $1000 less expensive than the closest competitor for the same Lennox equipment. We signed a contract with Bill on Tuesday afternoon, with the install scheduled two days later on Thursday! The other companies were 2-4 weeks out on installs. The install team (Richard & Justin) arrived promptly at 9am on Thursday and got straight to work. The removal and install was smooth and painless. They finished up around 5pm and spent an additional 45 minutes explaining how the new equipment worked, how to get the most out of the system, and answering our remaining questions. We went from an old, broken AC unit to a complete high-efficiency HVAC system in less than one week. Thank you Aire Serv!"

"We called them, they came the next business day. After searching, they found the leak in the crawl space. Had to replace
a too small pipe that had come from the manufacturer. The service was quick, thorough and professional. Have used them
before. Price was reasonable for what was done. Very satisfied."

"This is just about everything I appreciate and value in a service provider. Our home has two heat pumps, and both were failing. Andrew quoted on both units in the spring, along with two other local providers. There was a pretty good spread between lowest cost and highest cost estimates, with Comfort Zone just shy of the midpoint between lowest and highest. From the initial discussion about the work involved and related equipment choices, I was sure Andrew was the provider I wanted. He spent time answering my questions during his initial visit and left with no pressure to close the deal. I had several follow-up questions which he always promptly answered via email or phone. His estimates offered multiple choices with the differences clearly explained. Comfort Zone replaced the first unit shortly after his initial visit. We just recently had him come back to do the second unit. Each time during his service visit, Andrew was professional and friendly and answered any question I had along the way. I love that the person who gave me the estimate is the same as the person who performed the work. You can tell Andrew is very proud of the work he does. The differences in interior air quality, interior and exterior noise level, and our power bill are all noticeable. I'd highly recommend Comfort Zone to anyone, just as a friend I trust had recommended them to me."

"Our air conditioner died on a Sunday morning. I called Prudential at 10:30am, they had a tech out and the problem fixed before noon. I'm very happy with the prompt service and quick turnaround on a weekend!"

"It was fine, they did a good job. He was very professional, on time and scheduled within a day or two. They have a very fair price also."

"It went well. The repairmen called and arrived promptly to look at my project. It was repaired quickly and he did a good job of explaining to me what the problem was and what he did to correct it."

"Extremely impressed and satisfied with all aspects of my move. Office and scheduling personnel were very personable and accommodating. I can’t say enough good things about the two young men, Tory and Trevor, who picked up and delivered my household goods. They exemplify hard work, professionalism and customer service. I highly recommend Comfort Moving and will surely use their services again."

"Great replacement experience until the end. They messed up my ceiling trim and paint and didn't come back as promised. I had to call the manager to get repairs done. They also suck at follow up customer service. They didn't call to see if I was happy with my installation or to see if I wanted a service plan. Oh well. Their loss."

"Chris was great to work with, he arrived first thing the next day and quickly diagnosed my issue, which ending up being a leak in the coil. He ordered the needed part and installed it as soon as it arrived. Chris was very personal and friendly to interact with while giving me a very understandable explanation of the situation! If your looking for a local company to do a great job then call Epps HVAC!"