Get matched with top swamp cooler service or repairers in Martinsburg, WV

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"very professional service and completed in a timely manner"

"Our overall experience has been excellent. We are very satisfied with them. They come right out if something is wrong. They come the same day most of the time. The service contract is about $120 a year. We think the price is very good. We have recommended them to our neighbor. We would definitely continue to use them in the future."

"From the beginning, Chris (Thor HVAC) engaged in a very professional communication to coordinate a date that was agreeable for all parties. My residence is in a very rural part of WV, off the beaten path. Chris coordinated with me on the day of the service to ensure he had the correct directions and arrived at the agreed upon time. Collectively, he inspected the interior and exterior systems and while he didn't find any problems he identified a potential problem in the distant future and offered several options that will resolve the problem. He wasn't trying to make a pressure sale, if anything he clearly stated the potential problem and identified what I needed to watch out to for, indicating that it would be time for corrective measures. I'm keeping Chris' information for a future heating solution and look forward to the working with him in the future. You won't go wrong with Thor or Chris...money well spent."

"Murphy Family Services is an excellent company. I booked 2 appointments to complete the work. Danny arrived on time and completed the work requested. His work was professional and efficient. He explained everything he did and cleaned up after. If you need electrical work, this is the company."

"Excellent. Same day service. Prompt, courteous and throrough."

"I have been using this company for many years. Reliable honest service. Highly recommended them !"

"We were prepared to replace the entire unit ( $10,000 or so) but they told us there was no need to repalce the heat pump, saving us a lot of money. Very professional from beginning to end."

"The customer service and repair was great."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."