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"Originally I called for a diagnostic of my AC unit, which was doing a terrible job cooling my house. Nikita did the diagnostic-turns out the coolant was leaking, a coil needed to be replaced, and not to mention the thing was from the 1990's. We decided to replace and upgrade it, as well as our furnace, since we froze last winter (turns out it was badly rusted on the inside and emitting CO into the house, which NO ONE found last winter (had it looked at by 4 different people and everyone said there was nothing wrong except that the BTU's were too small for the size of the house). Roy was so awesome, because even though they couldn't schedule us for the next 3 weeks, he made sure we stayed cool-he filled up the coolant and came over to the house a couple times when the AC stopped working. I will be keeping him as our heating and cooling guy!"

"Love this company! My service tech today was Brad Groves. He was courteous, friendly and very professional. He even took the time to show me the photos taken of the interior components of our unit. There is a reason Dugan Air recieves such high ratings from their customers...they earn them. The maintenance services are affordable and I would highly recommend giving them a try."

"The owner came to do a full replacement. I called he 3days he was here in 2 days. He was Courteous professional outstanding at the job.I would hiring back if I ever need any of the work done cleaned up after everything he did and hauled off the old stuff. It couldn't have gone any easier. Think you Nick for the great job."

"This is the second year I?ve had them out to my kids house. My son is special needs my daughter is 19 and works three jobs to help their mom who isn?t in the greatest health so AC is important for her as well as the kids who sleep upstairs. Tammy got someone out right away Caleb showed up within hours while I was on the phone. There was no high pressure sales and we are good for another yr, Bless God! Tammy even signed my ex up on a service plan to look after the aging equipment. Couldn?t be happier!!! Referred another person a friend in Broad Ripple; She just had surgery and is ready to replace. She is super happy with them too. Wouldn?t trust anyone else but Irish Air. Am telling everyone!!!"

"Very thorough & professional. The salesman took time to go over every aspect & the installers followed meticulously."

"Great experience! We had a bad backup late last year from our sewer and it was recommended we have it looked at in the spring. Jimmy the owner came out personally and snaked the line and identified two places with issues. Within a couple days they had dug up our sewer line and fixed the problem - getting the grading the way it needed to be - and apparently should have been built originally and the builder neglected to perform the job up to code! They are also set to replace our HVAC soon as it needed to be moved in part of the excavation process and our old one was ready to be replaced anyway. Highly recommend!"

"I had the technician Brett out & he did an excellent job. My heat went out and I didn’t know what to do but Brett came and saved the day! Thanks to Brett and complete comfort my heat is fixed and ready for this cold winter ahead! He was super friendly and wore his mask properly too which made me feel comfortable and safe from the virus. I will definitely be calling Complete Comfort again"

"Qualifying punctuality rating: The guys who installed the oven arrived at the time scheduled, however our scheduled delivery & installation date was delayed by a week because, we were told, their supplier in Ohio failed to load it on the truck on the date it was supposed to be shipped to the store and the supplier only makes deliveries to the store once a week. Had we been under a deadline for it to be installed - for example due to a kitchen renovation where work requires timing/sequencing - then this would have been a problem."

"- Good service. - Competitive (but still expensive) pricing. - Clean install & met their timelines. Respected my home and surroundings during the install."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."