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"I finally needed to replace my 23 year old furnace and was not happy with my current HVAC service provider so I started shopping around. I knew I wanted a Trane system so started at the trane.com website and saw that Roy Rogers was an authorized provider. I read their YP and Angie's List reviews and was impressed with what I saw so I contacted them. Dustin called me back within an hour and by that afternoon was at my door to take a look, answer my questions and provide me with a solution. I compared them to other larger installers and decided I wanted to give them my business. The installation went very smoothly, they were on-time and met every promise. There was a hiccup in the furnace the first night but Roy came right back out and within 15 minutes, problem solved. No issues since and it has been running great. I would highly recommend these folks for anyone looking to maintain or replace their HVAC system."

"It went extremely well. The technician was professional and thorough. He spend at least 30 minutes with me reviewing the current configuration to ensure that the replacement water heater would meet our needs. We switched from a tank water heater to a tankless water heater and couldn't be happier. The tech did a great job with the installation and left the area clean and organized."

"Love this company! My service tech today was Brad Groves. He was courteous, friendly and very professional. He even took the time to show me the photos taken of the interior components of our unit. There is a reason Dugan Air recieves such high ratings from their customers...they earn them. The maintenance services are affordable and I would highly recommend giving them a try."

"Jim and Jake did an excellent job in steering me in the best equipment I needed for our home. The professionalism of both, plus there installation crew was beyond our expectations. Would recommend there services to others"

"Our heat pump needed to be replaced and our furnace wasn't as efficient as it could have been so we decided to replace it all. After a consultation Bassett recommended a system for our house that included a furnace and standard air conditioner. We also had zones in our house but because we have an open stairway (in a not that big house) they also recommended doing away with the zones. We went with the recommendation and that first winter (last year) our house was so cold in the winter months. We were told that by letting the fan circulate all the time it would eliminate cold spots. What we didn't realize is that they never inspected or evaluated our current ductwork. It is undulated and as a result the air that circulates is always cold. The upstairs is cold and without a quartz heater in our family room, it too would be cold. We called them back to check and we were told that it seemed to be working fine. Putting a thermometer in the register said that there was heat. Later, in this summer my husband talked to them again anticipating this winter. We were told we might want to go back to having zones. It would only cost us another $1,000 or so to make that change. 

As for installation, that was done very professionally and neatly. They were prompt and polite. I would say to do your own research before Bassett ever comes and be prepared to make a decision based on that rather than what they may recommend. If I could figure out how to put that old furnace back in, I sure would. It worked much better for winter heat than this one does."

"This project went very well. The installer (Steve) was very helpful, nice, and arrived on time. I am very happy with the installation so far. The price was a little more than the "Deal" being offered on Angies List, but it was still a good price, good service, and good equipment. I will use them again!!!"

"The fan in the freezer section needed to be replaced. After totally defrosting the refrigerator everything is back to normal."

"Good job.  Air ducts clean and fresh smelling.  That is what I paid them to do.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

At Barrett Family Heating & Air, we pride ourselves on being a family-owned company that cares about our clients. We understand how important your home or business is to you, and that's why we always provide reliable and superior service. We believe in treating our clients like family, so you can always expect a friendly and professional experience when you work with us. We are dedicated to providing excellent customer service and quality products at an affordable rate and committed to making sure your heating and cooling systems are running smoothly. We offer a range of services, from installation to maintenance and repairs, to ensure your home or business stays comfortable year-round. As a fully insured company, let us help you with all of your HVAC needs. To make it easier for our customers, we are excited to now offer several financing options, including up to 0% financing if paid in full within 18 months! As always bi-yearly Maintenace visits are $40.00 and estimates are always free! Call Barrett Family Heating & Air at 812-493-8496.