Get matched with top heat pump repair or service pros in New Windsor, NY

"In October 2020, I had a gas leak and I did not even know it until I was doing annual maintenance. The first company that came out made me believe that it could not be repaired and did nothing to mitigate the issue. I thought I would have to figure out where I was going find about $10 to $20 K to replace my boilers. I could not afford that. I called Sync Mechanical for a second look. They gave me an honest diagnosis of the issue and told me where the gas leak was as well. They told me that it is repairable and laid out what my options if I wanted to do repairs or replace it and the cost as well. They talked to me about their financing options at the time. I really had options. This gave me peace of mind because the gas leak was much smaller than I was made to believe before, but Sync Mechanical took the leak seriously. They identified other parts of my boilers that needed to be replaced to avoid pipes bursting such as my expansion tanks and pressure relief valves. I agreed to get the repairs made. Sync Mechanical ordered the parts, kept me updated on the arrival time, and called me when they arrived so I can schedule a time. Sync Mechanical was also honest about their schedule when also responding to emergency calls of no hot water. I appreciated that because I was never left with false expectations. They were able to fit me into schedule even when it was very busy. It felt great going with a local professional company that were honest at every step of the way and large enough to handle multiple jobs in the Hudson Valley. I did not feel overlooked. I have been stood up by contractors twice before so it was really important to me that my time was not being wasted. The repairs were done within a day and all the old materials were disposed of by Sync Mechanical. I also received my invoice in the mail which made it easy for doing my taxes. Sync Mechanical helped me make an informed decision and also learn more about how my boilers work. I never felt like they were condescending and I appreciated their respect for family as well."

"Dan and his team from D Rohde are great. Easy to deal with and they know their stuff. Prices are fair. Emergency service available. Repair team can fix any problem and are always professional."

"Immediately established service and explained all options"

"Responded almost immediately and came over less than 2 hours after getting back to me. Diagnosed the issues very quickly and made repairs. Scheduled another project for next week. Reasonably priced. Very professional and personable."

"I received service in January 2021 for a problem I was having with my hot water heating system. Problems were solved after replacing some components and I was not happy with the overall outcome of the way the repairs went. I paid for the service and everything was working but I felt like I had been given a wrong diagnosis based on details I will not get into. As a result, I gave an unfavorable rating grade. Recently I was contacted by one of the owners to discuss my experience. Ray and I had a long conversation and came to a reconsideration of the bill I paid. Ray has always been extremely pleasant to converse with and at the conclusion offered to refund the complete charges for the services in question. I never felt like I was taken advantage of, but was not comfortable with the process of the diagnosis and the resulting charges. I was left wondering whether other options, or tests should have been considered but I did not want to seem like I was questioning the technician opinions or skills. I new his skills were on an expert level but that does not necessarily mean that an error could not occur. At any rate I am going to try to remove my original rating and wholeheartedly give 5 stars across the board for Polar heating and plumbing. The fact that I was contacted to discuss my concerns and given a refund when I was not even anticipating this is a testament in itself that they are truly concerned with their customers opinions and ultimately the outcome and status of their work. I will continue to consider them with any needs I have in the future and am removing my earlier rating for them. Businesses that go to this level of customer care are, in my opinion, few and far between. Thanks Ray and all your staff for making me feel much better about the experience I had. I look forward to working with you in the future and I will highly recommend your business to anyone I can."

"I have a tenant who went all last winter without heat due to a radiator problem. I had 3 people work on it and no one could fix it. Angel fixed it! Great job... great price! Very knowledgeable...this is now my go to company for all if plumbing/heating issues!"

"Sync mechanical diagnosed and repaired our boiler in the same day, replacing a broken fuel pump for a great price. Boiler is working better than before and the house is warm again! They were highly responsive after listing our needs on Angi, were highly professional, and were also helpful in talking through some other potential work on our heating system without being pushy. Really friendly crew that does great work. We just bought our first home so it's a treat to find a solid team who we feel we can trust for the long haul. Highly recommend!!!"

"Jason was able to evaluate the issues with my existing HVAC system and design and install a new energy efficient system with the ability, expertise and clarity a homeowner appreciates. Installation went very well with a well equipped and highly skilled crew who provided the supporting plumbing and electrical trades, all for a very competitive price."