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"Joe and his team were fantastic in replacing our old HVAC Units. I really appreciated Joe’s willingness to hop on the phone with me whenever I had questions about the estimate or the work being done. He was very patient and never overbearing. The work was done correctly and quickly. The price was competitive compared to other quotes I received. I even had to call Joe a year after the work had been done to pick his brain about an attic renovation that might have had some impact on the HVAC system. Even though the question wasn’t going to lead to any more business for Polar Bear, Joe took the time to answer my questions about the potential impact of the renovation on the HVAC system. Truly appreciated his high level of customer service! Would definitely use Polar Bear again!"

"They did a fine job repairing a sewer pump. They attempted to have me replace my sump pump as well, but I declined. I probably would not use them again based on feeling they were not completely honest with me about needing my sump pump replaced."

"It went perfectly. Randell was professional and my installers Walter and Eddy were the best. Would recommend company highly."

"I will start Buy saying the Technician Rich W. is courteous and honest he made me feel at ease from the start we looked at the lighting we needed replaced he provided a quote right there on the spot. Tho we had lower estimates Rich explained why going with FH Furr was in our best interest knowing that He would be performing the work set my mind at ease secondly having a workmanship warranty made my choice easy. Rich was able to have me put on schedule to have the installation done."

"Very professional installation. Was done in a timely fashion and the crew was very professional and clean. Huge difference in the comfort of our home now."

"Carlos, Yarel, Muhammad and Conrad did a great job installing my new Heat Pump. They arrived promptly and did a thorough, professional, and efficient job. I highly recommend their services to anyone."

"Everything went well!  They did accidentally bring the wrong equipment at first because of a paperwork mixup at the home office, but they corrected it quickly and even upgraded my outdoor heat pump unit as compensation for the mistake.  That did cause them to have to drive to the Lennox distribution center and back, setting the install completion back a couple of hours.  I guess for that I have to knock them on "quality".
But other than that, everything went smoothly.  They were professional and courteous.  They also called back the next day to check on everything and make sure that everything was satisfactory and to apologize for the mixup.
Thanks, Modern Mech!
"

"All went well. Briggs sent a very nice, polite, efficient and knowledgeable servicer. He needed to replace a part and checked with me about the price and explained clearly the need for the replacement."

"Update: 7/1/2021 - I had Neighborhood Specialists come out and replace/upgrade two furnaces, two AC units, water heater, and air filtration system in our new home. Once again, stellar service! Neighborhood Specialists have been my go-to for many years now. Everything from AC repairs on my old AC unit, whole house humidifier install, to replacing the AC and Furnace completely. Dependable, on-time, professional, honest, and a great value. I have recommended them to many neighbors and friends. You will not be disappointed!"

"Sila was great about scheduling repair visit same day. Repairman showed up early (good), diagnosed problem before he even got to the unit (bad capacitor, buzzing), had part onboard truck, and then fixed it in less than 20 minutes, total visit. Charged me $439. Cost was $149 for diagnostic/visit + $290 for replacing the part. Repair was so quick that it was less labor than would have been required for a more common diagnostic. Since doing research after the visit, I'm of the opinion that the cost was excessive -- perhaps twice what it should have been. Service was good, but I would think twice before using Sila again, say, to replace this 17 yo system down the road."