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"This is a difficult one to write because, in the end, I think the actual work done was completed very well and professionally. We had a tankless water heater installed to replace our aging tank. The problem i have is with their business practices and lack of effective/accurate communication. A two-day job stretched to a week+ due to workers leaving early every day for one reason or another. Admittedly, one of the days was understandable due to a family emergency and I absolutely cannot begrudge somebody leaving early to attend to their child. That’s just being a good dad. The job completed on a Friday and I was repeatedly assured that an county inspector & Pure Plumbing employee would be arrive early Tuesday (Monday was Memorial Day) to close the job. Nobody ever showed up and I was told nothing. I came to learn that Pure Plumbing plays some shady games when it comes to permitting a project. They (illegally) do the work without pulling permits. Then, after it is done, they submit drawings of the completed work to get an after-the-fact permit pulled. It’s only then that they request an inspection which happens a couple weeks after the fact. They also expect full payment before the work passes inspection. I tried to contact the owner of the company (Andrew Aranda) via phone and the email his office supplied in order to discuss/resolve the issue, but never heard a reply. Unpermitted work exposes the company and the homeowner to potential fines and long delays in completion. Even though I love the work they did and would love to use them again, I would hesitate because of legally questionable methods that cast a shady layer over the operation. Are there other hidden corners being cut? Their talented roster of tradesmen/women isn’t worth doing business with because legal games are being played with the county. I plan on contacting a Clark County agent to discuss this job and warn them of potential future dishonesty."

"Our heat stopped working, of course right when it's the coldest time of the year. We contacted Aire Serv, and they were fantastic to work with. They initially thought it was our thermostat, but within two weeks, the furnace as a whole quit working. They ended up replacing our furnace and crediting the cost of the thermostat. Our old furnace was past it's recommended age. It turned out to be tough to remove, as it was the original furnace. We suspect it was built before the frame surrounding it. It required cutting into the ceiling drywall, but it was obvious their staff has encountered this in the past, and they showed their experience in dealing with such a difficult situation. You can tell that this is a company devoted to striving for excellent customer service. They answered all questions/concerns we had and made special accomodations to address our issues quickly. They care about the details like wearing booties, covering carpets/furniture, making sure not to do any damage, and performing full cleanup when the work was done. Their technical staff was great to work with, including Jaz, Charlie, Julian and Jiame (sp?). Also, the office staff of Shelly and Ryan also displayed wonderful customer service. Special kudos to Charlie who took the time to answer any questions or concerns we had about the new furnace and removing the old one. We would recommend this company to others for their Cooling/Heating needs. If you are the type of person that likes to do annual maintenance checks, I would also recommend asking about their yearly plans which includes discounts for services, free checkups, and priority scheduling."

"Install new A/C with a Humidifier "

"5 stars for Lee’s AC and plumbing! I took a chance in hiring them because of the brilliant presentation of their team sales person RICKY! He not only bent over backwards to convince me that his company was the best choice in providing and installing my new AC unit but continued in overwatch to make sure that the job went exactly as what was promised and that I was completely satisfied which I am. I also want to commend both Caesar and Zach S for their technical efforts in making sure that the project went without a hitch. Along with the AC portion of the project, I was impressed by the plumbing side of their company who fulfilled the membership portion of plumbing tasks which were promised within the free 1 year membership which was included in the cost of the AC project. Due to the diligence of Ricky and the rest of the team, I will surely remain a paid member for years to come after the free one year has lapsed. Thank you Ricky and please thank the rest of the team that made all of this possible! 🙏 Jeff Prince"

"Got a new air conditioning system, all set for summer! The install was fast and clean and the team answered all my questions! "

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