Get matched with top swamp cooler service or repairers in North Aurora, IL

"I would like to preface my statement by saying this company was recommended to me by my family member who has used this company regularly and has not yet had their AC unit replaced - their unit is 21 years old. I was having problems with my upstairs AC unit not cooling properly and called out to American Family for the first time with a service call thinking that the unit may only need repair (maybe needing freon or a leak as the blower motor seemed to still be working, just no cool air). It turned out to be the compressor. I elected not to replace the units compressor due to the age of the unit itself. The company rep suggested that we also replace the heating unit upstairs due to its age and noting the complications we were having at the end of the winter season (he did check it as well). He stated it would be cheaper to do both than one at a time, but also stated it was completely my choice. Knowing about this company from other relatives they do try to repair and/or resolve your HVAC issues first. However, my AC was beyond a reasonable repair. I asked for a bid without the heating unit and with the AC and heating. The quotes were individually fair and I elected to do the later (with heat and AC). They scheduled immediately with owner Tim. They were able to install the next day, but I elected 2 days later. I only paid for the service call at this point and they accepted my coupon. The service guys arrived timely. It was an extremely hot day (roughly 99 degrees), but the workers stayed all day installing both units until everything was satisfactory. They were pleasant and explained everything in detail. They cleaned up after themselves, taking the old units. There was very little residual left behind and considering they worked so long and it was so hot they were respectful and completed the job as stated. A part was missing during install, but it was immediately resolved as it was brought by someone else from the company, in turn, leaving them to continue working rather than leaving and coming back. I was very pleased overall and will use them again."

"Home Comfort Systems was professional, honest and fairly priced. Steve Bilica (owner) came out to give me an estimate on a new furnace. He made me feel comfortable, which is important to me as a single woman. His estimate was the lowest of three I obtained ($4150) and he was so honest, he advised that my current unit didn’t need replacing yet. (The only reason I was getting estimates was because some other cut-throat company told me I needed a new one...for $11k!!...due to a cracked heat exchanger. However, all the other companies I contacted for estimates said I did NOT have a cracked heat exchanger.) I decided not to get a new furnace in the end. It’s been running great, although I did need a new blower motor about five months after the estimate, so Jeff D installed it for me ($385). Way cheaper than a whole new unit, so I’m happy. I’ll definitely go with this company again for repairs and when it’s time for a new furnace."

"I got to say I'm extremely satisfied with the overall service. Communication with staff via text, email and with service tech in person was impressive. From the first service call the service staff helped ease my anxiety by explaining the next steps in the process along the way. Thank you for your professionalism and being there for my Family. Ray"

"I had a great experience with G & R Heating & Air! They handled multiple services for me, including repairing my wall heater and servicing my central A/C, and everything was done professionally and efficiently. The team was punctual, knowledgeable, and explained each step clearly."

"four seasons has always had the part necessary to do the the repairs or service required."

"It was fine. The serviceman's name was Ken. Ken was very responsive. He cleaned the A/C units and checked the refrigerant. Everything checked out okay. He was respectful and answered all of my questions. "

"I had a problem with a squirrel getting in the dryer vent that did some damage. The cleaning could not be completed until I have some repair work done. The techs were professional in their work, their contact with me and yes when I get the work done, I will not hesitate in having them again."

"Excellent service, showed up on time, called first, was very professional and explained all issues and costs up front. Had the part needed for repairs with him ( first time for me) Completed service effectively and efficiently, left the job site cleaner than before after service. Would call again in a heart beat."

"I'd not used Veteran Cleaning Services before and wanted to get some answers about the dryer vent cleaning they offered.  My dryer is on the third floor and the vent terminates on the 5th floor.  I wanted to know if they would service a dryer that was not on the ground floor.  I emailed them via the Angie's List website.  They did not respond.  I emailed again a few days later and still no response.  Then I tried calling their office and left a message.  No response.  I called the office again and also their mobile number.  A few days later, we were able to connect.
They answered my questions about cleaning the dryer vent in my townhouse so I purchased a Big Deal for $100.  We agreed to a date and time.  Some days later I had to reschedule.  I called and the service was changed to a new date and time.
The day of service, Veteran Cleaning Services were a no show.  I contacted them and was told they had forgotten to note the new service date on their schedule due to problems with their phone system.   We scheduled for another day and they came as promised.
Service was carried out promptly with no issues.  The service tech suggested changing the cap on the vent because lint was being trapped by the cap and then falling back down the vent pipe.  He suggested removing the cap and replacing it with an elbow so lint can fly out the vent.  Other companies had never suggested doing that and I was pleasantly surprised by the suggestion as he was correct that the cap on the vent was not appropriate.
I was promised a receipt via email, which I have not received.  After the tech left, I found the dryer and washer were dirty with lint particulates and the laundry room floor had pieces of lint.  There were also a few pieces of lint on the stairs between the third and fifth floors.  Some lint is bound to escape notice but more of it should have been cleaned up.
Overall I was pleased with their service and would use them again.  I suggest their company work on being more responsive when customers call or email, and also, they should try to clean up as much lint as possible before leaving a customer's home.
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"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."