Get matched with top swamp cooler service or repairers in North Oxford, MA

"I am a long time customer who pays Rodenheiser a monthly fee which covers annual maintenance and some priority in the event of any necessary repair required. I had an a/c compressor failure. I had to wait 3 weeks to have a technician visit and tell me that the unit’s motor was dead and the compressor needed replacement. Then, after ordering a new compressor, which was available within 3-4 days I was scheduled for an installation 3+ weeks later. I had to complain strenuously and threaten to cancel the order to get the installation moved forward to within 10 days. Apparently being a long time customer and paying a monthly fee for better service means absolutely nothing. The installation went well. Not sure about future relationship."

"I hired Chimney Chap to conduct a fireplace cleaning and the work was very thorough. They also inspected my furnace and fireplace  flues and recommended future repairs.  The company also provides a video of the inspected areas, so that homeowners do not need to solely rely on the word of the service person. I would recommend using them and intend to hire them to conduct the future reparis.
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"It went well. We will use his services again, if necessary."

"See above. While he was here, I asked the provider for an estimate on another plumbing issue I had. He explained how he could do the repair and told me he would send an estimate but I never heard from him again. He did a very good job on my faucet replacement though."

"I needed 2 dryer vents cleaned - one on the 2nd floor and a vent cap replaced (also on the 2nd floor). All the companies I initially contacted would not do the job for a variety of reason. Superior did all the work I needed plus replaced the dryer hose on one unit (which we had not discussed). Additionally, I had purchased a vent cap but it did not fit. Superior had one on the truck which did fit and they got the job done! Excellent service!"

Bourn Plumbing & Heating Inc. is a Veteran owned and operated company proudly serving Westborough. Our goal is to provide you with exceptional customer service and expert advice at fair and honest pricing.

"The service was awesome and they were great."

"Service person arrived when scheduled and was very professional. He explained what he was doing and how he was doing it. He patched small holes where needed on some of the Ducts. He cleaned up after he was finished."

"Obie Comfort Solutions did a great job on our air conditioning installation. Obie had a can-do attitude about where to put the air ducts because we have forced hot water heat and we needed to install the air vents and ducts. Our contemporary style house allowed Obie to suggest creative ways to connect the ducts to multiple rooms and his carpentry team did a great job boxing in the equipment and giving it a seamless look. The team painted, cleaned up and were courteous. Vicki was excellent at helping us navigate the MASS SAVE rebate and financing programs. The heat pump allowed us to get a rebate on a better unit, and gives us an extra heat source for this coming winter. Only request is for better communication when schedules changed during the install. I would highly recommend Obie and his team especially for a retrofit a/c installation."

"The 2 men that were sent to perform the service were friendly and professional.  They were on time and I received a reminder phone call the day before.  However, the wait time for an open appointment was about 3 months. I called in October and they scheduled me for January, but I was in no rush so I scheduled.  I opted to have the additional service of cleaning and tuning up my furnace motor, which seemed to be in rough shape (result of not changing filter often enough), and applying the disinfectant solution and spray since the additional cost for these services seemed fair.  (My ducts were not cleaned for over 10 years and I saw for myself the condition of the motor.)  I in no way felt pressured or like I was getting a "hard sell".
I purchased the $88 deal on Angie's List, which I admit makes the total cost seem like a huge mark up.  However, after subtracting the additional work I had performed, the total cost was in line or a bit lower than other quotes I received or found online for duct and dryer vent cleaning.  I also noted the writing on the deal that stated there would be an additional cost for more than one main line and return (I have 2 main lines and 4 returns), so I was not shocked by the price. I think disclosing an approximate price for these additional parts would satisfy a lot of the complaints I have read.
One problem I had was with the dryer vent cleaning.  After the service was performed, I noticed my clothes were still wet after going through the dryer.  I took the line apart myself and pulled out handfuls of lint.  I called to report this because I was afraid of the fire hazard and just wanted some assurance that the other work was not faulty.  The response I got from the receptionist was not great. I was offered a refund for dryer vent cleaning (~$30) or for someone to come back, but no apology or desire to make sure the other work was done right.  Luckily, the owner was in the office.  He got on the phone and was excellent.  He promised to come by the next day (a Saturday) and check all work.  He arrived as promised, inspected and took pictures of the air ducts and gave the dryer vent a second look (apparently I did not remove all the lint when I took it apart, so he made sure it was done right).  Honestly, he saved this review.  I would use this company again because I know if a mistake is made, they will make it right (despite some of the bumps mentioned).
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