Get matched with top ducts & vents installers and replacers in Owings Mills, MD

"Sila was one of three companies I contacted for estimates on replacing my oil-fired systems with heat pumps. I have a boiler and two forced air furnaces, so the work would be extensive. I contacted Sila because their reviews were favorable, they sell Carrier products (which I was leaning toward), and they sell high velocity systems, which I felt might be a good option in the older part of the house where I don't have ducts. I was prepared to really go over the things that work well with ducts in the house, things that don't, and what my general asks were for the systems. The salesman was pleasant enough, but seemed completely uninterested in how I felt my current systems were and what my goals were. I asked for a price on two levels of Carrier (Performance and Inifinity) for the existing forced air systems, and then price me out for a reasonable high velocity system. The sales person who came out was pretty perfunctory and didn't take good notes while we spoke. I didn't think he was really that engaged in my concerns about the routing of high velocity ducting and placement--he just told me how it would have to be. While sometimes that's how things work, I don't think he really addressed my concerns with having all outlets in the ceiling only in the lower level, which would potentially leave me with lots of heat hanging around the ceiling. However, the larger issues were that the bids did not match the requirements for the project. First, he sent only the high velocity bid and nothing for the other systems. When i asked, he sent the other estimate, but only for the Carrier Infinity, omitting that I specifically asked for a bid on doing those systems with a Performance line that would allow me to use my existing non-communicating thermostats. In addition, their bid was the most expensive and their attention to detail seemed poor for a $40,000+ job. Spending less than an hour with me and sending lackluster boilerplate bids (with all kinds of language that should not have been in the bid, like references to other brands, etc.). A bid should be custom for the buyer and tailored for match what I'm asking for. This lack of attention to detail and customer focus lost Sila this job."

"This AC repair team was EXCELLENT !!! Exceed my expectations. Michael communicated with me from the initial text message to when he team would be arriving. He was patient answering my questions, went through each step of his process over again to make sure AC would continue to run properly."

"Doug did a phenomenal job! Very professional and courteous staff. Not too many places these days that you feel go above and beyond to provide good service - these guys are definitely like that. We work during the week and were unable to be present during installation, or later, when the work needed to be inspected. <br /> They accommodated our schedule by sending someone out to the house to be present during the inspection. They charged a small fee, but to us, it was worth not having to take a day off from work. We were extremely happy that they accommodated our needs, and they really did not a great job. Would definitely recommend! <br />"

"Replaced a gas boiler and installed a new hot water heater. Andy did an excellent job. He was prompt and very knowledgeable. Worked a very long day to restore heat and hot water in the middle of winter."