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"The crew took a cell phone that didn't belong to them off of my property and then lied about it."

"2020 has passed and we couldn't be happier with our completed first floor project, thanks to Jim Rutherford Construction. Jim was willing to tackle what other local well known contractors were either unwilling to consider or bid so high as to be unaffordable. Our project proved to be a technical challenge from the onset, raise the ground floor by almost a foot of concrete, completely rebuild the first floor by installing 3 impact French doors, 3 impact doors and 4 impact windows, cut off support an internal staircase including modifying framing around a dumbwaiter, reframe and replace every exterior wall from 4' down. Plus an added surprise rebuilding and repairing 45' of a heavily spalled concrete tie-beam in less than a week. We're still amazed at how quickly and confidently Jim set about taking on the project, he seemed to have it figured out before we even committed to getting started. He knew just right carpenters and subs to assign the work to. Once they began, they never stopped till the project was completed. Workmanship was outstanding, inspections were a breeze. I commend Jim and his crew for the quality of work and attention to detail, no shortcuts taken, stainless hardware/fasteners throughout and only pressure treated lumber. Add them all up and we have a completely new remodeled permitted downstairs ready to withstand the elements. It is without hesitation we'd recommend Jim Rutherford Construction for any project or home construction. Professional, polite and a pleasure to do business with."

"Where to start with this fiasco. They service Alvista Metrowest where I live. Last month my AC compressor went out, as I’ve heard it—multiple units here did. They took 7 days to come and replace the unit. Only sent out one pair of technicians to service multiple units who only finished one or two units per day. We spent seven days in a 90+ degree apartment, with outside temperatures so hot, not even the portable AC unit we had to buy could keep up with keeping a single room cool. Eventually, they finally came and replaced the AC inside unit. A few weeks later, I’m noticing issues with the AC. The brand new compressor keeps turning off and flipping the breaker on the condenser unit outside, maybe something they should have checked when replacing the inside unit. We reported this on Sunday, they sent out a technician on Monday who quite literally entered the apartment and saw the air was out, said he was as going to go out and fix the unit AND SIMPLY LEFT WITHOUT ANY NOTICE OR COMMUNICATION. It is now Thursday and every single day there’s a promise that someone would be out here to fix it and STILL NOTHING. if we’re keeping a tally here, that is now 10 days that we have been trying to live inside a 90+ degree apartment when we both work from home and have jobs that require us to use our own network. Called them again today and was promised someone would be over at 6 PM and, once again, no show. I have asked the apartment complex if I can hire my own HVAC specialists to come out and have been denied because this company holds the warranty to the machines and any other third party would void the warranty. Completely unreliable, especially in emergency situations. Do not hire them."