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"The service was good, they were able to fix the problem and make my air conditioning run during the summer."

"Garrett and team were excellent, they provided top professional service at a reasonable price. I am very happy with my new furnace and the whole installation process. Highly recommend!"

"The team of four was very professional and performed an excellent job in a record period of time. Just one day to take the old furnace away, replace all the old boots and duct work and install the new furnace. They paid a lot of attention not to damage or dirty the floor/carpet. I am very happy with their performance. They may not be the cheapest on the block but it was all worthed and you only have to do that once in your lifetime."

"They did a good job. The time before that when we had them come out, we were having some sort of problems with heater and they came and repaired it. They were good. They were affordable. They came out when called."

"Our AC was down and we needed a new one fast! I called Bell Brothers (the gal on the phone was so courteous and helpful...she really felt our pain) and Jason Walker showed up at 8:00 AM the next morning. He is very personable and very professional. Answered all our questions and explained their commitment to the customer in detail. He was very courteous, wore a mask at all times, and made us feel very comfortable. Jason was able to get an install crew here the next morning at 7:00 AM. The install crew, John & Tanner, were just as nice and professional as Jason. You could tell this wasn't their first rodeo and they knew what they were doing. I highly recommend Jason Walker and Bell Brothers!! Thank you!!!!"

"Everything was perfect. I left a voicemail and he called me back within minutes. We discussed my problems and he understood my computer gibberish. He came to my house to pick up the laptop. He notified me that night about the cost of the replacement parts and length of shipping. He then contacted me when my computer was fixed. He delivered it to my house.
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"Although the heat exchanger was still under warranty - the labor intensive job to remove the old one and install a new one wasn't. The labor was $929.00 to complete this all day job. I decided to replace the inducer motor at the same time since it was only a matter of time until it failed. I called Zak - the general manager and he agreed to give me a long-term customer discount. Steve Brown, my service technician notified me that morning when he would arrive and was right on time. He was easy to work with, showed me the wear to the units and explained what he was doing throughout the installation. After removing the heat exchanger, Steve pointed out the evaporator coils needed to be cleaned and gave me a discount for that work too. No one likes an expensive HVAC repair bill, however Ray O. Cook worked with me to ensure it went as smoothly as possible. I highly recommend them and will continue to use them in the future."

"Bon was very helpful and luckily had an opening for my HVAC unit during a crazy heat wave when all of the other big companies flaked on me or didn't have openings for weeks. My unit wasn't pumping out cool air and it was 90 degrees in my house during the heat wave. His prices and services were very reasonable. He gave me a free estimate by checking my vents and my unit. Luckily I just ran out of refrigerant and he was able to refill it when he found out I had very low levels. He noticed the builders who installed the unit was lazy and didn't waterproof the wiring correctly so he found a pool of water collecting in the sleeve holding the wires. He waterproofed it for a cheap price. Thank you for saving the day Bon!"

"Plumber arrived on time, we went over possible replacement faucets and he went back to shop to get the model I wanted.  He came back within an hour or so and installed the new faucet.  Unfortunately, he didn't have a length of 3/4" hose with which to flush our the hot water line which is partially clogged with rust, etc., so he was unable to perform that part of the requested service and I still have low hot water pressure in the kitchen.
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". We visited the store, and chatted with Carol Rocha, who was extremely knowledgeable and very helpful. We explained what we were looking for, and our budget. She showed us some examples in her showroom, and we arranged a time for her installer (Gerardo) to come and check our existing fireplace for the appropriate size, and also establish any possible problems. 
Gerardo was right on time, and very pleasant. He checked the inner dimensions of the fireplace, the outside venting, and the possibility of raising the fire insert so that it would be more visible when sitting on the sofas. He answered all our questions, explained how the installation could be modified without too much expense, etc. Carol contacted us with a pricing for the gas insert, venting kit, installation, and also the cost of raising the fireplace, all within 24 hours. We felt it very fair as it was the complete price, no surprises, and they would remove the old fireplace and all the peripheral mess. She had a choice of dates for the installation, and we chose the most convenient one (although we could have had it installed within a week of Gerado measuring the fireplace). Carol gave us a time (8.30 -9.30 am) and Gerado with Francisco arrived bang on 8.30 am. They laid out protective sheets over the floor (even though we are replacing the carpet, but it was much appreciated!), and then brought in the fireplace. Even though we had decided not to raise the fireplace (thinking of the budget), when Gerado brought out the surround, my husband said that it would probably look a million times better if we raised it 3 inches. Gerardo was very patient and we looked to see how we could maximise the height of the insert. As we had initially said we wouldn't raise the insert, Gerardo didn't have the materials on hand to achieve this. But he was happy to go and get the necessary boards, etc to build a support under the insert. Francisco carried on with the prep work, and fitting the new chimney cap while Gerardo went to the store. It was only an additional $375 to raise it, which included the materials and labor. It was definitely worth it. As they had to cut, grind, bolt, etc the process took until 2pm. But they were quiet, efficient, and very tidy. They brought their own lunch (but I don't think they ate until the job was over!), and left the living room immaculate. 
Carol called the next day to check that all had gone as planned. We were more than happy, but did say that the chimney cap base needed to be trimmed from a square to a round so that it wouldn't be so odd looking (HOA architectural review committee came by as the installation was happening, and requested that it match the other homes in the community). Carol completely understood, and as they live close by, said that her husband would trim it with tin snips at no extra charge. As it was an exterior job, we wouldn't need to be at home. Perfect! 
From the word go, Carol was helpful, efficient and great to deal with. Her estimate was very descriptive, with the complete list of features that would be included in the price, the installation, and the discount (very nice!). The fireplace looks great, and Gerardo showed us the various ways to operate the fire, and took his time to answer all our questions - even though he had another appointment after us. He was unfailingly friendly, helpful and patient. He told us that our satisfaction was very important to him, and that he wanted us to be happy with our fireplace. We are! Thank you so much Carol, Gerardo and Francisco. We would not hesitate to recommend them to anyone looking for a new insert, fireplace, or any other heating matter.
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