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"Every step of the way was above expectations. Scheduling was easy, I was notified of ETA, and Al, our technician, was prompt and thorough. We needed our gas fireplace cleaned, and the job was done thoroughly, carefully, and efficiently. Our 25+ year old fireplace now functions perfectly and looks amazing. Can’t beat the price. 10/10 recommend."

"I received a quick response from George and he scheduled one of the experts for the job. Igor is the expert, arrived on time, and clearly explained every step of the process. The issue was addressed and our gas fireplace is functioning well. I would highly recommend George and Igor. Thanks, George and Igor!"

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"Chris, Eddie, Jeff and Luis removed an out-of-date wood burning stove and brought our fireplace back to its original glory and is finally usable. All are very friendly and customer oriented. I will recommend them any time!"

"From the beginning, the consulting, picking out the stove that works best for our home, installation and overall experience was fabulous! Thank you Bobby for helping us beautify our living area!"

"JRC did excellent work and explained the operation of my gas logs fireplace"

THE COUSINS CHIMNEY A1 INC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.\n

"He was prompt, professional and very courteous. We have a newborn, so dealing with a leak was not something I could handle right now. I don't have a ton of experience with chimney repair so the price seemed on the high end of reasonable, but he was responsive on the first day and came to do the repair as soon as weather permitted. We just had our first rain since the repair and everything stayed very dry. Well worth any additional expense."

"The gentleman was on time and did a good job - left no mess.  I asked for quotes on replacing our old system with a more efficient one, and he gave me two choices.  
My only complaint is they are hard to get ahold of (mailbox is always full), but he still got back to me in a day or two.
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"Our two chimney crowns were in desperate need of repair. I heard from Chris in less than a day. He scheduled an appointment and he was here when he said he would be with texts updates for arrival time. His quote was very reasonable. The next day Chris's workers came. They were very professional and did everything we asked. Chris was very responsive through the whole process. If you are looking for a prfessional, honest businessman than Clark Chimney would be a great choice,"