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"Moved into a new home with a gas fireplace that was not working. They answered my call quickly and got the fireplace working and showed me how to operate it. Thomas took time to fully explain things to me. Great communication. I highly recommend them."

"The repair on my chimney was perfect! I was very happy with the communication from the company and the employees."

"Very well, it was a complicated installation with the existing fireplace having to be cut out with a torch and with both natural gas and electric lines run to the fireplace. Everything got done on time and looks exactly as advertised despite the additional subcontractors required to do the job."

"Went well initially. The technician had his son working with him, however assured me that he would be the one inside making sure that things went well. I asked if I needed to cover anything and again, he assured me that there was no need as he would be using a shop vacuum to suck up soot and particles being directed downward from top of chimney. His son at some point was the one inside using the shop vac to suck up the debris. All went well until he wrapped up the vac. He accidentally let the coil of the vacuum touch the arm of the sofa and the side of the ottoman leaving black soot on both pieces which were brand new. I showed his father when he came in and he was visibly upset that this happened. His son apologized emphatically as he felt bad about what had happened. His dad initially said I could use soap and water to clean it up, but I told him that I expect compensation for any cleaning done by professional as it was spot on both pieces. He took pics and sent them to Nick the owner. I took my own pics and emailed, as well as called to resolve the issue. I was called back immediately and spoke to Nick who apologized and assured me that I would be compensated for any professional cleaning of my furniture. After I had my pieces cleaned, the company I used sent Nick the receipt for services rendered and I had a check in the mail less than a week later. Other than this little mishap, I would highly recommend Nicks Chimney Service because of the professionalism and expedited resolution when I had a problem."

"I had called Fireside because my existing gas fireplace front (19 years old) had a broken piece (in addition to the fact that it was outdated looking).  I wanted to replace just the front and not he entire fireplace, since it worked fine.  A previous fireplace store had told me that they didn't make replacement parts for my fireplace anymore.  I called Fireside and the person I spoke with there said he didn't THINK they made replacement parts anymore, but he would do some checking.  He called me back about an hour later with the good news that I could get a new fireplace front.  Even better, I could order it without the outdated brass details. 

Justin showed up at my house with the new fireplace front.  He cleaned and did routine maintenance on the fireplace.  He then started to install the new front, only to find that the manufacturer had altered the design over time and the new front did not actually go right on my existing fireplace.  Due to his many years of experience with fireplaces and his creativity, Justin was able to make a few changes that allowed the new front to fit.  For $350 my 19-year-old fireplace is clean and looks brand new with its new front.  I am extremely happy with Fireside and will be using them again."

"I would highly recommend Fireside. They were extremely patient (as I know nothing about how to frame up for a fireplace) and responsive.  I bet I exchanged 15 emails back and forth and many phone calls and they were right there to help each time. Prices seemed competitive with competition that I checked. I would buy again from these guys in a second.
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"From start to finish, we had a good experience with Fireside Hearth and Home. The store sales staff: very knowledgeable -- they had good information and suggestions but let us make the final decisions without pressure. The installers: neat, courteous, and very accurate  -- an especially welcome skill as they made holes in our wall to vent the stove pipe out and run the gas line in. The scheduler: a true gem -- she cheerfully juggled staff to guarantee our established start-up date.
This is the second purchase we've made at the Eden Prairie store (we had a corner fireplace installed in our upper level 15 years ago), and we would not hesitate to go there again if we ever want a similar type product installed.
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"Joe and his team were great to work with on our chimney repair project. We needed the top 10-12 courses of brick replaced, new crown, repaired lower shelf, and did some tuckpointing. They were on time, did exactly what they said they would do, all the guys were friendly and professional, and the finished product looks fantastic. Joe did a nice job of communicating with us throughout, and I’d recommend their work to anyone looking for chimney repair."

"Great service and speedy repair!"

"Repairs completed as expected. Thoroughly explained the problems and what repairs were required."