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"Polar Bear offered a competitive quote, and what seemed a good solution for a somewhat tricky roof install for our AC. Problem is that we asked for a higher ton unit, fearing their initial recommendation would not be strong enough, but they did not follow through on that and installed a smaller unit. Lo and behold the AC does not work sufficiently for our home. They say it is because of poor duct work in our older home. That may be part of it, but the system cools worse than our old one did, before it conked out. After spending $10k on this system just a couple years ago, we just spent ANOTHER 10k for installation of supplemental AC systems (by another company) so our house can actually make it through the DC summer. Now our main floor cools great, but the upstairs, which relies on the AC system that Polar Bear installed, still struggles. I've had Polar Bear come out multiple times to see there is anything they could do to make the AC work better, and other than top up coolant, they haven't offered solutions. I'd not use them again, had more positive experience with another company that I just also reviewed here."

"It went perfectly. Randell was professional and my installers Walter and Eddy were the best. Would recommend company highly."

With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today!

"JDL HVAC Services was the contractor provided by our home warranty company to repair our heating system. The were initially prompt and came out to the house and attempted to diagnose the problem. The technician though the problem was the circuit board and JDL delivered a replacement from Carrier the same day. Unfortunately, the part did not fix the problem and the technician thought the replacement part was defective. Unfortunately, it was Friday and Carrier wasn't open on the weekend. I specifically asked the technician what would happen on Monday and was told that JDL would get a new part Monday morning and then come to the house immediately to install it. This was very important since we had no heat on Friday and over the weekend and the temperature dropped below 20 degrees at night. Monday was a disaster. Unknown by us, JDL called at 7:30 a.m. and when we didn't answer, they removed us from their schedule. At 8:30, we realized they'd called, and contacted Joe and he added us back to the schedule, but in the afternoon. When a new (more experienced) technician showed up, he did NOT bring any replacement parts. When I called Joe to inquiry why the technician had no parts with him as promised Friday, he said he wouldn't buy another part because he couldn't get a refund on the first replacement circuit board. He also wasn't convinced the heater circuit board was the problem and wanted to do more diagnostics. I also asked Joe why they didn't come out in the morning as originally promised, and he had the audacity to blame us for not answering his phone call which we had no idea to expect. He also blamed his technician for providing us incorrect information. He did put another employee on standby to get parts from Carrier once the new diagnosis was complete. The new technician found another part that had failed and it was delivered with the original replacement circuit board. Both replacement parts were installed. While the technicians were friendly and informative, Joe was rude and lacked friendly or acceptable customer service skills/friendly. He also does not keep his technicians informed (the new technicians couldn't answer any of my questions) and it did not appear the technicians speak to each other when they transfer a repair. Overall this was not a positive experience due to the poor customer service from Joe. He did call an apologize (left a voicemail) after the repair was complete."

"We had a 20+ degree temperature difference between the finished basement and the upper level in our recently purchased home.  We had been using modern mechanical for a few years for annual hvac inspections in our previous home but that system never really required much service.  They have always been professional, punctual, and have a problem solving attitude.  We had them come out to provide recommendations and pricing for installing a new zone.  They provided the following three options: manual dampers, electronic zoning board with digital dampers, or install a completely separate system for the upper level.  The second choice is relatively new technology and they highly recommended it because it cost 50% - 75% less than installing a completely separate system and would have the same effect.  They followed up with a written proposal in 24 hours and had the system installed only a week after signing the proposal.  When the crew came to install it they were professional and polite.  The system has now been up and running for several weeks and works perfectly.  We highly recommend this company and the system/technology that they used.
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"Trevor and his team are top notch.  From the time we met to review our project to completion he was very responsive.  The day of installation the crew showed up at approx., 8:30 a.m. and it was a HOT day, we anticipated a two day install, but because it was hot the crew stayed until almost 8:00 p.m. that night to complete the entire installation.  I have already recommended Trevor to a co-worker who has used him also.  You can't go wrong with Trevor and his team they are all top notch and professional.
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"This company was excellent. The water heater replacement / installation deal was very attractive. The company was responsive to questions, quick in their ability to schedule and perform the work. There were no hidden costs. I added on a little extra work, which was done above and beyond my expectations."

"I contacted 3 companies and Clover was the only company that contacted me within 24 hours. The set up and service was excellent, Lizzie was wonderful and Jess (installer) was professional, a problem solver and very tidy. It was a lot of work and he did a great, cost $2280. Included the cost of the new heater and removal of the old heater. I would definitely recommend them to others"

"Once again glad to give Climatic a good recommendation. The workman showed up on time, did the checkup as expected, and explained a couple things about how to use the thermostat more efficiently than we had been doing.
Each and every time they've come out - to install, adjust, or maintain - Climatic has been impressive. When we were looking for a replacement HVAC, Sonny Swann gave the most impressive evaluation and presentation, even recommending we NOT go for top of the line because the price to benefit wasn't there. He knew the systems and could explain them in laymen's terms. Each workman we've had out has been courteous and equally knowledgeable of the task. They aren't the least expensive, nor the most expensive, but I'm willing to pay a little for good knowledge and service!
Would that more businesses were as customer oriented! We'll definitely use them again."

"Outstanding installation and good pricing for Carrier HVAC (Heat Pump) system replacement. Salesman was prompt and thorough, although he did not provide us any brochures, booklets, etc. Installer was courteous, experienced, knowledgeable, and professional. Took the time to ensure system was thoroughly operational, confirmed electrical requirements and changed breakers accordingly, cleaned up all debris, and explained operation to us. However, since he was new to McCarthy's, he did not have any installation or service stickers or other company material. The sales representative had promised the following to us, included in sales/order form: one year free service, service information and schedule, copy of registration with Carrier. Three months later, we have not received any communication or follow up from McCarthy's -- despite our calling, texting and emailing the sales rep and office. This is our primary concern: the lack of follow up and poor responsiveness."