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"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

"They were efficient in terms of the process. They sent the pad in a reasonable time frame. I did have to call a couple times. It took about a month to deliver. They sent the material which was packed nicely. There were 2 issues: 1-the glue or adhesive they used smelled badly. I had to put in my garage for a couple weeks until that 2-every corner was protruded, the table pad corners were too sharp on the mat .which poses risks with small children. I called about that and they said to put some tape over it. The manager called back to discuss the issue was. She suggested that I try to fix. it. The company might have done something to repair if I had followed up."

"Competitive Painters fit me in on short notice, arrived as scheduled and did a great job on the install. The recessed lights look great and they were in and out in no time. Friendly and professional service.
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"George was very professional when we first dealt with him and did a satisfactory job.  However, when we wanted him to do smaller jobs, he did not respond or set up dates to come and then did not show up nor did he call.  His father, who is the actual owner of George's Painting, came to our house for an estimate to have 3 closet shelves installed (the metal mesh type) for hwich he wanted $650.00.  We thought that was entirely too much as the material cost less than $100.  We looked for someone else off of Angie's list and got an excellent person who only charged $200 which was more reasonable and on top of that did an excellent job.    In addition we are having numerous other things done at reasonable prices.  Had I waited a bit longer, I could have gotten my house painted much cheaper as well.  George is overpriced and does not respond when you call or will he make an appointment with you and then not keep it.  I am glad I found someone else who is capable of doing what we want, is professional, does excellent work and his price is more reasonable.    I have already had work done by this other company and we are very satisfied.
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"The service went great. Two installers came out and completed the work in less than a day. They were very thorough and neat in their work. They had to move everything out of the garage and made sure to move everything back the way we liked. We have had no trouble at all with the system. We have been able to put it to good use and I feel like the quality of product is very durable. It brightens the garage space and makes everything so much nicer. We have not had to call in for any replacement parts. It was very easy to schedule the service, as well. I have recommended the company to others."

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The window replacements were done 3-4 years ago.  The windows are good quality.  The measurement of one window was not done properly and the installer did a fix by adding spray foam.  The deck was done 2 years ago.  The deck installers were fired as they made so many mistakes.  The deck install was suppose to be done in a week, it took 3 weeks.

I had a service tech com out to check a deck problem in May.  He is no longer working there and was laid off with almost all of the staff in Gaithersburg.  I called over a week ago for a service follow-up call.  The receptionist in Baltimore answered the phone, as there is no one in Gaithersburg and the phones are forwarded.  I am still waiting more than a week for a follow-up service phone call to be returned by the person who schedules service calls.   I have no idea how long it will take before someone can come to my home.  I am concerned that if I had a major problem, I would be waiting months to get a window repaired.

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"excellent - a workman showed up the day before the scheduled installation to prep materials for the install crew, and to ensure that everything they would need was onsite.  the day of the installation, a knowledgeable crew of two had the old stuff down and the new gutters up very quickly.  they made sure that everything was cleaned up and disposed of.
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"Excellent! This is our second experience with Jud Tile and once again we are very pleased with the outcome. They were very helpful and patient in guiding us in the design and materials selection process to realize our objectives. In addition, the installation process follows industry standards and best practices."

"Fellow Angie-Listers,

I found Renaissance Restoration here on Angie's List. I was immediately intrigued based on the reviews I read here and the address of the business is within my neighborhood. I contacted them through Angie's List to see if they would be interested in submitting a bid to work on my kitchen and half-bath remodel that I had already started. Rene, the owner and name-sake (took me a while to get that) of the business, responded promptly and offered to come out for a free estimate. Now, at this point, my kitchen had been unusable for several weeks and I was not finding the time to progress it with any real speed. Rene came out the next day, Saturday, upon my request for a speedy turn-around so I could reclaim my kitchen. He showed up on time and took some measurements. He was friendly, courteous, and looked like he was taking careful notes as I rattled off my long ?to-do? list of what it would take to get the kitchen finished. I had received a few other bids for the work, but I was immediately sold on Rene. We agreed on a price right there and scheduled the work to begin within a couple of days.

Now, I can't speak for Rene and say that he does this for all his customers, but we worked things out so that I would pay his team on a per-hour contract to get the job done. Everyone is different, but I much preferred this arrangement. I wanted the workers to be able to do a nice job without cutting corners to meet an often arbitrary quoted price and if I didn't like their work I could simply thank them for their time and continue on with the work myself (or more likely, find another crew). Spoiler alert! Everything worked out well so I didn't have to go that road.

When construction started, the first morning, Rene and two of his carpenters showed up right on time. They introduced themselves politely and we immediately got to the business of going over what I wanted to accomplish in my kitchen. Again, they took careful notes and once they got started, I went about with other business. I quickly felt very comfortable letting them into my house unsupervised. I did check in at several points during the day and they made good progress; I had no doubts that they were working hard. After a few days, they had accomplished everything I had asked of them and then came back for a couple of hours to correct a couple of issues I had with their work. There was nothing major, just a few cosmetic issues, and if I recall correctly, they did not charge for their time to correct things.

At this point, I had them take a few days off and I worked myself to progress the kitchen. They had all the skills required to continue the kitchen and were certainly willing to do the work. I was just trying to save myself a little money and also I needed a few days break from the mayhem of construction. With that said, Rene and his team left the construction area a lot more tidy than I did. I had my tools all over the place and I have to say that I was really impressed that they never mistakenly took any of my tools home with them. I think that really illustrates their organization on the job site. At this point I'll just say that I provided all of the essential construction items for the job and had Rene pickup (with some surcharge) lots of those smaller items that always come up. Even though I bought all the fixtures, doors, toilet, flooring, etc. ahead-of-time, they were kind enough to pick up some of the last-minute bulky items I grabbed from The Home Depot without charge.

About a week later, I had the workers back on the job and because of their success, I had asked them to remodel a half-bath that is adjacent to the kitchen. So they were here in total, five days and were able to do my partial kitchen and my entire half-bath. The work that they did was: Install kitchen cabinets, fix dry-wall, primed the walls, Laminate flooring, back-splash tile, connected the kitchen sink, installed the garbage disposal, installed a toilet, replaced a door, built a shelf, installed a vent pipe for the oven range hood to the outside, replaced electrical outlets and switches, installed a new bathroom vanity top, did I miss anything Rene?

These guys were pretty multifaceted. If you're still reading this, then you should understand that I can be a very detailed oriented person. I would write more but Angie's List only allows so much. :) Rene worked well with my sometimes exacting personality. His team always took careful notes of what work was to be done. On one day in particular, they showed up in the afternoon, as scheduled, but instead of moving forward, they went home because they had lots of questions for me but I was unreachable at that time. I was disappointed that the work had to stop, but I appreciated that they would rather wait for me to get my input than to just forge ahead and then I'd just have to live with the consequences. So that leads me into my only problem that I occurred on the project.

During a discussion that Rene and I had about the project, Rene had told me that the kitchen sink was going to be a little bit tricky to install so because of that, he would have to bring in his plumber. I knew going into things that the sink I had ordered was going to be a tight fit, so I had already budgeted for a plumber. I gave Rene a verbal OK and we moved on. The next construction day, the plumber came and told me that the sink wasn't going to be too bad to install; it would just barely fit with the pipes the way they were. Great news; I went to work. That same night I received a follow-up email from Rene supplying me an itemized list of all the work the plumber had done and it equated to hundreds of dollars. I was a bit shocked because it included several line-items for work in the half-bath, none of which we had talked about doing. Installing a toilet and installing a new sink/faucet is not highly skilled work requiring a plumber, assuming there's no broken pipes, broken flanges, etc. Also, I never was consulted on any of the work and never quoted a price on it so I did feel a bit ticked-off at that point because the project was almost done and it had gone so smoothly up to that point.

The next day I summoned Rene to the house and we talked it over. We resolved the issue by his giving me a break on the price, but as soon as we closed on that deal, he went on to disclose that the gentleman he had do the plumbing work was not actually a licensed plumber. Rene insisted that a licensed plumber would have cost a lot more. However, I had already gotten some quotes from licensed plumbers for that work and his original prices were right in line with most of them. I'm really not sure what happened there, but I didn't like how it happened. I felt like all of this could have been avoided with a phone call because I would have probably been OK with just having his guy go ahead and do most of the plumbing work. Because he was doing pretty basic work, I wasn't too worried about pipes bursting or nasty back-flow, but I didn't like that I was being billed for work that I had no say in, from a guy that was referred to as ?the plumber? and would be expected to pay whatever this guy wanted to receive.

The agreement I had with Rene was to pay him per hour, for two workers. Truth be told that often it was the case that there were the two main workers, and one or two other workers also in the house at no additional charge. So again, I wouldn't have given him a hard time on this plumbing stuff because I appreciated the hard work and the additional help that showed up, I just didn't like how it unfolded. I don't think it was intentional, just bad communication.

In the end, I still got what I believe to be a really good deal on a handsome new kitchen and bathroom. The work they did, rough and finish, was professional. Again I'll say, the crew worked really hard and I was really impressed by that. If they didn't mind my detail-oriented nature too much, I look forward to having them work here again and I have already recommend his team"