Get matched with top brick or stone siding: installers or completely replacers in Richmond, MN

"I highly recommend Lenâ s company Trilite. The process of replacing my brick with stone veneer went so smoothly. Since Trilite was the manufacturer and the installer in my project, I was able to choose from a myriad of stone and colors. The quality and workmanship of the masons was above and beyond what I expected. The stone is beautiful and it was all done in a timely manner and at a fair price. For stone veneer this is the place!!"

"Mike did a beautiful job matching and replacing my leaning chimney to the roofline. The 100 yr old brick doesn't exist anymore and what he found to come close worked out perfectly. He's very honest ,detailed and really listened to me. He took excellent care to get things done right. Very tidy and even saved my beloved blueberry bush from peril ."

"I bid approximately 10 different people across three categories: landscapers, contractors and masons. The landscapers were stumped given it was structural and it was graduated (grew from small to tall). The contractors were very matter of fact as were most of the masons; demo it and build it with this one brick style that they were accustomed to using. Scott came out and was very self-assured as to how he was going to tackle the project and he explained how he was going to do it and why. Prior to this however, on the phone, he sent us to his website to check out all the retaining walls he had previously done, both structural and more for esthetic purposes (my words) I will say. After he explained his approach, he then got out his brick catalog and gave us a couple of options then he would recommend. Then, he saw that we had a large tree nearby and recommended that perhaps we might want to go with a smooth vs. textured stone so that all the sap and other tree droppings wouldn't cling to the brick. This is the type of attention to detail that Scott brings to the project. He was right on budget, his team was very pleasant and very nice, and they were very clean when they were done. I would use them again in a minute. I am not sure that there isn't anything with stone that Scott hasn't done. <br />"

"pulled up old floor, cleaned it and laid the tile it was a two day job.  they were punctual and tidy.. The kitchen job meant pulling out four tiles and replacing the worn out with new.  it went great and they now look great. <br />"

"They worked hard and cleaned up very well at the end of each day. They quickly responded to all my questions and even took out an additional sidewalk I needed done."

"Knowledgeable sales person with several options. Someone came out and carefully measured before we had to sign a contract which was itemized and with "free install" Price very similar to another vendor, but Glowing Hearth was more careful in explaining all the choices and steps. Work scheduled in advance, and performed on time, except a couple items had to be back ordered"

"Jesse arrived promptly at the appointed time.   He did an excellent job in difficult conditions since I had waited until December to call and there was already ice and snow on the ground.  There was one small area he was unable to do because the ice made it impossible to place a ladder. I told him I completely understood and it was my fault for waiting so long. Two days later he called me on Sunday morning and said he would like to return and complete that area since it was warm and the ice would no longer be a problem.  I had not asked or expected him to return, but he said he wanted to finish the job. There was no extra charge for returning,  he just said he believed in good service.  I asked him to put me on his regular customer list, this is one of my best service experiences ever. <br />"

"Drew did a phenomenal job. Not only did he fix the issue at hand but he created a thing of beauty. He explained all things in detail. Communication throughout the entire process could not have been better. I am not the easiest consumer and he far exceeded any and all of my expectations."

"It went extremely well. Visit for estimate was prompt. Terry provided written estimate on the spot. We sent the deposit and he soon called and left a message that someone would be coming to complete the job. They came and did the task."

"We had our old garage demolished and a new, larger concrete slab and garage constructed. The sales and estimate process went well and we were very excited and optimistic about the project. Due to weather, our start date was delayed and we recognize that is not at the fault of Sussel. <br /> We were given an estimated timeline of events and what to expect. We waited over 2 weeks for the survey crew to arrive and only when I called and informed Lynn, our project manager, was it  corrected. After the surveying was done, demolition followed. The contractor did a great job and was finished within a day. We then waited again for the next stage. The concrete crew arrived and it seemed like a good job was being done. This was finished efficiently in a couple of days. They left a small mess, but we just cleaned it up and waited for the next step. The framers arrived the next week, and they did a good job and completed the framing in 2 days. They left behind hundreds of nails all over our property. We ended up with a nail in our tire, nowhere near the garage construction site. They also left their lunch trash behind for us to clean-up. The following day, the roofing crew arrived and worked so fast and cleaned up their entire mess, leaving the trash from the job in a pile for the clean-up crew. We were very happy with this contractor. The siding was completed shortly after and the man that did this was very good and professional. The electrician arrived; however, the trenching had not been completed yet. This put the job behind again. These two items were completed in a timely manner after the initial delay. The clean-up crew finally arrived and had a pretty easy job. He even commented that we must have cleaned a lot up ourselves, because he could tell. I was honestly shocked, as I would have expected the contractors to clean-up after themselves as the job went on. Apparently, it seems to be the Sussel norm for them to leave your property a complete mess until the end. I find this very unprofessional and ridiculous. We were afraid to say anything, for fear it would never be completed or that the job wouldn't be done right. We expected the sub-contractors Sussel hires to work up to a standard and clean-up their personal garbage and possibly the construction area when they were finished. The demolition, siding, electrician and roofers did this; however, the framing crew and concrete crew did not.  <br /> In dealing with our project manager, I expected much more. I called 3 times to provide the correct phone number, as it was written down on our estimate and project plans incorrectly. Lynn continued to call my husband on some occasions, and we asked this to be changed as he is not always available to answer. I gave him the number to call and this was only followed part of the time. When speaking with Lynn, I felt mislead and like he wasn't listening to our questions and concerns. I disliked dealing with Sussel and don't ever want to do business with them in the future. <br /> Overall, the job took over 2 months---much more than the 30 days we were given as an estimate by Mike at the sales meeting. We finally have a very nice garage, bt are disappointed by the process to get here. <br />"