Get matched with top swamp cooler installers and replacers in Rocky Mount, NC

"Lahcen found the leak quickly, sourced a new coil and installed same. He did an excellent job and explained the various steps in detail. He was open to related dialog in a positive way. Highly recommend him for his knowledge, skill, experience and commitment to get the job done right, and on time."

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My first contact with Alpine was with the owner, David Breed.  He guided me through a decision-making process in which I was initially planning to have additional coolant added to my systems in preparation for summer temperatures.  Upon realizing that my previous HVAC services had simply been applying 'bandaids' over the past 8 years, David offered a detailed overview of my options.

David scheduled Larry to come to my home and perform a review of my current systems.  Larry's punctuality, communication and professionalism was evident immediately.  After his review, he spent the necessary time to discuss my options.  At no time did I feel pressured into any particular price point.  Larry asked specific questions to assist me in making the best choices for me and my home.  I chose Amana-brand units - one 3.5-ton and one split-system 4-ton.

Laura King, the Install Coordinator, contacted me within hours of Larry's review, to schedule installation.  She was pleasant, timey and professional. 

The crew arrived promptly as scheduled.  Matt, Eddy and Jeremy were top notch!!  They were professional, polite and incredibly mindful of minimizing disruption and mess.  They worked steadily for 3 days in heat, humidity and dirty conditions (attic and crawl space), yet they always had a smile.  They took time to explain the new systems and thermostats.

This company exudes customer service.  Yes, it was costly, but also an investment.  Alpine sets the example others should follow from start to finish!!  I could not be more pleased with the entire experience. 

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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I was very pleased with the performance of the Otto team from the original estimate to the closeout. Paul Otto does an excellent job of presenting his capabilities, gets the estimate and the contract out when he promises, and follows up quickly on questions or issues.  The work crew led by Pedro arrives early, works late, and produces superb work.  On the first day of our 72 square, 9
skylight, 5 attic fan job the crew arrived between 6:30 and 7 AM - they were onthe roof shortly thereafter removing the shingles.  By the end of the first day they had 75% of the roof shingled.  The next day they started at the same time worked to finish the roof.  The third day they came back to do the finishing touches and finish the cleanup.  Their work was outstanding, their cooperation, and dedication toexcellence was evident in everything that was done.  This is one of the hardest working, mostdedicated, and professional groups that I have been around.  The price was fair and the delivery wasexactly as Paul promised.  Their emphasis
on quality assurance and follow up on a couple of minor things during the final walk through was outstanding - no complaining, no fussing, no denying -they just do it right and backup their work!
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"Mike and Crystal were very professional from the first phone contact through the completion of the work. They showed up on time, their work was neat and they worked very efficiently. My windows were in pretty bad shape. They really took their time and prepped them very well which showed in the finished product. When asked to redo or touch up anything it was done without question. In the end we received a very good paint job on a timely basis and at a competitive price. I have already recommended Mike's Painting to others in my neighborhood and would use him again for future painting needs.
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Bridgers and Son Heating & Cooling is a family owned business that prides itself on taking care of our customers. We have over 25 years combined experience in the field and went out on our own in 2019. We strive to treat our customers as we would our own family. With skilled technicians and installers, each job will be done to your satisfaction! Bridgers and Son offers service repairs, installations and maintenance agreements to keep your units working properly. If you're looking to find a HVAC company that cares, give us a call and let us show you what we can do.

"It went very well. He was punctual. He looked over the unit. Explained the problem and what it would take to fix the cooling unit. He went over pricing with me and even gave me the opportunity to look at competitors prices. Mr. Davis had my unit fixed same day. He was kind, courteous, very knowledgeable. Being a single woman home owner its important to know your not being taken advantage of. Mr.Davis provided an excellent service. I would 100% use him. again."

We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."