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Jimmy came out as promised and reviewed the situation.  I had an Angie's List Special.  He advised that the problem was water leaking down through the Chimney which was causing the problem.

Jimmy told me that the Chimney could be wrapped with FSB, and that would solve the situation.  He also advised me that I should consider a Chimney Cap to prevent further problems with water degradation...

No one recommended this before, and it only made sense.

I have two Chimneys so I decided to go the full route, and have both done when they come back out to do the work.  (the other Chimney was already repaired by another servicer previously or I would have had Jimmy do that one as well)

The work went great, and I would very highly recommend their services.  I would use them again.

They were thorough, and cleaned everything up at the end.  Good attention to detail.

Have had no issues.

Thanks again Chimney Chap!

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"It went well. We will use his services again, if necessary."

"See above. While he was here, I asked the provider for an estimate on another plumbing issue I had. He explained how he could do the repair and told me he would send an estimate but I never heard from him again. He did a very good job on my faucet replacement though."

"I needed 2 dryer vents cleaned - one on the 2nd floor and a vent cap replaced (also on the 2nd floor). All the companies I initially contacted would not do the job for a variety of reason. Superior did all the work I needed plus replaced the dryer hose on one unit (which we had not discussed). Additionally, I had purchased a vent cap but it did not fit. Superior had one on the truck which did fit and they got the job done! Excellent service!"

"Rob was prompt and came out within one hour on a friday afternoon. Thankfully he fixed the section of pipe that created the leak and return the next day to replace the water heater."

"The service was awesome and they were great."

"the TINGLEY team were professionals and did an excellent job as agreed on. would recommend anytime. Thank you to the Tingley team for a very professional job in a timely manner."

"Excellent service from beginning to end. I first called to request the service, I could not speak with any members, but they promptly returned my call, understood the request and made an appointment. The day of service, the technician arrived on time and explained the work to be done and eventually his findings. He was very polite, professional and knowledgeable. He also gave us tips on how to better maintain the system for improved performance. Overall, excellent service. We highly recommend then and we will definitely use them again"

"The 2 men that were sent to perform the service were friendly and professional.  They were on time and I received a reminder phone call the day before.  However, the wait time for an open appointment was about 3 months. I called in October and they scheduled me for January, but I was in no rush so I scheduled.  I opted to have the additional service of cleaning and tuning up my furnace motor, which seemed to be in rough shape (result of not changing filter often enough), and applying the disinfectant solution and spray since the additional cost for these services seemed fair.  (My ducts were not cleaned for over 10 years and I saw for myself the condition of the motor.)  I in no way felt pressured or like I was getting a "hard sell".
I purchased the $88 deal on Angie's List, which I admit makes the total cost seem like a huge mark up.  However, after subtracting the additional work I had performed, the total cost was in line or a bit lower than other quotes I received or found online for duct and dryer vent cleaning.  I also noted the writing on the deal that stated there would be an additional cost for more than one main line and return (I have 2 main lines and 4 returns), so I was not shocked by the price. I think disclosing an approximate price for these additional parts would satisfy a lot of the complaints I have read.
One problem I had was with the dryer vent cleaning.  After the service was performed, I noticed my clothes were still wet after going through the dryer.  I took the line apart myself and pulled out handfuls of lint.  I called to report this because I was afraid of the fire hazard and just wanted some assurance that the other work was not faulty.  The response I got from the receptionist was not great. I was offered a refund for dryer vent cleaning (~$30) or for someone to come back, but no apology or desire to make sure the other work was done right.  Luckily, the owner was in the office.  He got on the phone and was excellent.  He promised to come by the next day (a Saturday) and check all work.  He arrived as promised, inspected and took pictures of the air ducts and gave the dryer vent a second look (apparently I did not remove all the lint when I took it apart, so he made sure it was done right).  Honestly, he saved this review.  I would use this company again because I know if a mistake is made, they will make it right (despite some of the bumps mentioned).
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"The process from quote through installation was exceptional. Joe G was extremely responsive, and was very helpful in meeting requirements of the MassSave program. The installation went quickly, and all personnel were professional and courteous. Pricing and service package were very competitive."