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"Great work, provided a good explanation of unit choices, competitive pricing, all installers friendly. Only hitch was thermostat installed in wrong place but no problem coming back out to move it to the agreed spot. Good cleanup."

"Just had the initial diagnostic visit. I was given terrible news (I'll probably end up getting a new furnace $$$), but the technician Ricky was wonderful. He was extremely polite, professional, and friendly. He did a very thorough inspection and then gave me a very thorough explanation of the problems. This included photos he took on the spot of some internal parts (oil leakage, heavy dust & dirt, stress markings).... at no point did I feel like I couldn't trust what he was telling or showing me. He answered every question I had. He went into the "attic" of my Eichler to check the ductwork (via a 14" hole in the closet ceiling, into space so shallow and tight I have no idea how the ductwork was ever even installed), and came out with photos to show me. The company was easy to work with when I had to change appointments, sent me email and text confirmations of everything, and gave me a day-before reminder of the appointment. I had an 8a- 11a window and received a text at 7:50a letting me know the technician was on his way, with a photo of him included. Perfect, perfect, perfect. The visit was $89 but reduced to $39 because I signed up for the MVP membership: $107 for a year which gets me all kinds of free services plus discounts on everything else. It even includes services on my water heater which they did not install! Additionally, they have some really good guarantees, MVP or not. Before leaving he called the office, explained all he'd found, and handed me the phone to set up an appointment with a "comfort specialist". Ariel (on the phone) was also extremely polite, professional, and friendly. These people are trained right! Or they're hiring very well. So, I will be meeting with someone to discuss repairs vs. replacement options. No repair work has been done yet (although Ricky did do a temporary fix that is allowing me to get some heat), so I can't fully review the company. But thus far I'm 100% pleased. This is probably the best experience I've ever had with any kind of repair technician. I've never used them before and have also never written a review before. The experience was just that good. I'll write another when I've finished with them just to give a full review, but so far perfect!"

"They did a good job. The time before that when we had them come out, we were having some sort of problems with heater and they came and repaired it. They were good. They were affordable. They came out when called."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I scheduled an air conditioner tune-up with Roy O. Cook and Sonny came out on the scheduled date and time. He did a thorough job of testing the compressor, cleaning the coils and measuring the air flow. I have a 4-ton unit and his meter showed my a/c unit was only performing at about 2.5 tons. After cleaning the coils and making adjustments, he was able to increase the efficiency to 3.7 tons. This is a significant improvement which equates to my a/c unit performing better when the hot weather eventually kicks in. Roseville Electric currently has a program that provides a $75 rebate towards a comprehensive tune-up. Sonny did an outstanding job and I'll definitely hire them again."

Since 2015, we have been specializing in small and large appliances of all major brands and models! We also can work on HVAC services and repairs! We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today! \n

"Called Laura late Friday night and left a voicemail. She returned my called first thing next day and had the low refrigerant problem fixed by 9:30 AM. She's great. Call her."

"Excellent! Dawn was so helpful and scheduled my visit for the very next day! The tech diagnosed the problem and fixed it. What an awesome company! When I remodel and put in enteral air and heat this will be the company I use. So very happy with Comfort Solutions!"

"During the extensive inspection and water heater flush, the technician (Kieth) identified a vast number of issues with my water heater that we were not aware of. It would be easy to think that he was trying to sell me extra services, except that he took to time to clearly explain all of the things as they were, and how they should be, and clearly pointed out all of the areas that our water heater was falling behind in. Many of the things he showed us explained some of the challenges that we were experiencing which caused us to order the service in the first place. Despite our 20 year old water heater still functioning, it was clear that we needed to replace it before something catastrophic happened.
We were able to go over our options and schedule the install of the new water heater the very next day. The new water heater with all the services, extended warranties and parts, cost us around $1,200. Although this was an unexpected cost, the performance and function of our new water heater is well worth it. Kieth was very professional and very friendly. He even installed our new garbage disposal during this same service. Benjamin Franklin might be pricey (I have no good frame of reference), but the service from Kieth was outstanding.
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Contractor licensed & bonded-\nFamily owned company I have (8) kids so I take this very serious- \nWe specialize in kitchens & bathrooms, panel upgrades, sun panels additional circuits, plumbing, cabinets, counter tops, flooring, painting interior/ exterior, cabinet painting, additions, decks, Sheetrock, texture we have been in business 20+ years-\n