Get matched with top flooring install, repair, or refinish pros in Sagamore, MA

"Jonathan and his team absolutely went above and beyond for my family. From the initial consultation to the installation he made the process so easy. We have a lot of pets too and he was very honest about which flooring to use to last. This company has great pride in their work and it really shows. My floors were originally installed by NFD and were falling apart. NFD would not help. Basically, they told us to hire an outside party to fix them and that we were on our own. We waited a long time and just dealt with having bad floors. Until Jonathan and his team came around and truly transformed, not only our floors, but entire home. They have many different options for the type of flooring you like and Jonathan was very open and honest about the cost and entire process. I have several more projects I need done as we have an old house. I will definitely be calling this company again. Wish I found them sooner. Will also update my review with pictures soon. My floors are truly beautiful. "

"The installers were very hard working. They did not do one of the corners correctly and part of this floor is a piece of raw wood which moves around and is a safety hazard. I have lung cancer and because o0f my current chemo and radiation sessions I'm having a hard time coordinating my health care with the installers"

"Tao was amazing! His knowledge of the product and process was excellent. Any time I had a question, Tao was quick to answer my call or text. As for the installers, both Manny and Kenny showed up promptly every morning and worked diligently. They were both respectful to our needs and made a very disruptive activity very accommodating! I would highly recommend them for hardwood floor installation and would have them do additional work for me."

"It went great! Renato and his partner Ronnie were great. Their work was incredible and they are very good people to have around. I did not only enjoy satisfactory job on my apartment that looks so good but they were good people to have around and I would highly recommend them."

"Bob and his crew did an amazing job at my Pilates studio. They had to remove old rubber flooring that was glued to old carpet. Then they prepped the concrete subfloor to perfection and installed vinyl plank flooring. They did a beautiful job at an excellent price. Bob was helpful and communicated during every stage of the process. They finished on time and the results are fantastic. I will definitely hire him when it's time to do the flooring in my home."

Additional email - info@mafloor.com. Family owned.

Full service flooring store. Excellent selection of Carpeting, Hardwood, Ceramic tile, Stone, Marble, Vinyl, Laminates, Window Blinds, Top name brands at the best prices.

1 other employee. No sub contractors. Charges by the job or hour depending on the job. No travel/trip charges.

Owner is on all jobs, we do not sub-contract we do the work ourselves, cashor check accepted, deposit the day the job starts, remainder when job is finished.

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."