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"Geothermal heat system repair and maintenance"

"The office person said it wouldn't be a problem and they do it all the time - this did not end up being the case. The first person they sent out was not at all familiar with smart thermostats and had to read instructions for installation. He could not get it to work properly (claimed the circuit board was faulty) and left after doing no work and ended up charging the service call charge. The next person they sent out in order to fix the "faulty" circuit board seemed a little more knowledgeable, and after installing a new circuit board (around $500) still couldn't get this particular thermostat to work properly. He diagnosed the problem as old thermostat wiring that would need to be replaced in order to work with the smart thermostat. They then had to come back out a third time in order to attempt to replace the thermostat wiring. They could not replace it due to it being stapled to the inside of the walls and requiring much more work than they were capable of handling at that point. I wish they had checked this out earlier in order to avoid a third trip. Anyway, they found a workaround to finally get the thermostat working, but it caused us to be unable to use the fan function and was less than satisfactory. I believe they could have done this from the beginning - taking only one trip, and a lot less money out of our pocket - not replacing the circuit board, and not trying to update the wiring - if they had been more knowledgeable about the issues surrounding smart thermostats, and more honest with their familiarity with these devices, or lack thereof. However, they were always nice to talk to and tried to compensate a little, but unfortunately not enough. They ended up refunding us the charge for the first service call (by applying the amount to the third trip to the house). However, we were still out over $600 for an installation of a thermostat (and a new and unnecessary circuit board)."

Property maintenance is an essential yet often daunting task for homeowners and businesses. Finding the time or the right tools to carry out these tasks can be difficult and exhausting, leading to delays and frustration. At House Doctors of St Louis, we are here to alleviate these challenges, providing reliable solutions to all your maintenance and improvement needs efficiently and professionally.\n\nOur skilled handyman team excels in managing an extensive range of tasks for residential and commercial projects alike. We transform overwhelming to-do lists and stalled projects into completed tasks, ensuring a smooth process from start to finish. Whether it's quick repairs or major renovations, our technicians handle a variety of requests backed by free estimates to initiate the process, thus making your goals achievable.\n\n

"I needed the panel on our dishwasher replaced and they replaced it quickly and for a fair price. Very professional and quick to get back to me about when the part was coming in and how soon they could get it done. Would definitely use them again!"

"It went well under the circumstances. I found out that day, that my water had been turned off without my knowledge by America Water, which made it impossible to hose down and clean the outdoors unit. They did their part so I was satisfied. It would have been outstanding if they were willing to come back out to complete the cleaning when water was turned back on, for a perhaps half the price ($49.99). They would only come back out for $89.99."

"The workers arrived - 2 trucks and 2 teams arrived early and immediately began working - inside and outside, cleaning the duct from both ends. They cleaned up the work areas and departed for the next appointment. They were very proficient, professional. dressed in uniforms, friendly and polite. The question was money paid or was services performed cannot have 2 answers no money was paid and services were performed.."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"They have been absolutely phenomenal! We are a property management company and they have performed service repairs and full replacements. We have never received one complaint or a call back. Highly recommended!"

"Manson's Heating and Cooling did a spectacular job, explained all aspects of inspection!"

Your satisfaction is very important to us, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today. \n