Get matched with top swamp cooler installers and replacers in Smithfield, VA

"I have had Lighthouse Mechanical do some work in the past and their fee seemed to be reasonable. They were helpful, polite and did good work. However, I am now questioning their fee and service. I called them on a Saturday because my system was not working. The tech was able to come out for a $99.00 diagnostic fee which I thought was reasonable for a weekend and with cold weather starting the next evening needed to get the system fixed. The tech was at my place for a minimum of 3 hours and could not locate the issue. The tech was very nice and tried hard. He even called another technician on the phone for assistance. He said he would need to come back the next day with another tech to figure out the issue. The next morning, Sunday, they both came and after more than an hour determined it was the defrost board on the heat pump. As parts places were closed they would need to come back on Monday to install a new board. They were able to do a bypass and get the heat pump to run in the meantime. The tech said the board would run $200 to $300 tops to install price. The office calls me Monday morning and it will be $408 plus the $99 diagnostic fee, Its extremely cold outside so can't really argue and price it out elsewhere. So that Monday after the call about the price another tech shows up with the board and completes the install successfully. Again nice tech even when he had to be outside working in the cold. I receive my invoice and later that day I take a moment to check the part number of the board against the internet to check pricing... $115 was the highest price I could fine. Called the person from the office to see why I was charged $408 plus the $99 diagnostic fee as this didn't add up. I understand mark-up but that's a big mark up on a $115 part and less than an hour’s labor to install it. The person that gave me the price was out and would call me back. No call back that day so I called again the next day and she answered. Her response to me is that they charge a flat fee not based on the part cost or actual installation fee but a national average. And also as they are a Trane dealer and I have a Carrier unit it is more expensive. Customers need to be aware of this. Won't be calling them again. Nice techs but 5 hours plus over two days to figure out the issue and their pricing scheme is not fair. I will check elsewhere next time."

"Dana and his team did a great job preparing our house for move in. The team thoroughly cleaned the dryer duct line that had not been properly cleaned for several years; they cleaned out a high fire risk. They also installed two high quality vent guards to prevent birds and other critters from accessing the dryer duct and first floor bathroom exhaust duct. The team also cleaned the HVAC ducts on our house. They identified some mold in a few of the lines and replaced one of the worst lines. They also pointed out a couple of issues with the HVAC transitions that had tears in the flex line that exposed insulation and some mold on the interior insulation in a metal transition duct for the upstairs HVAC system; both were recommended for replacement or repair by a certified HVAC mechanic. Upon completion, they back-fogged each duct, replaced all vents (28 in total), filled gaps between the metal vent and ceilings on the second floor (should have been done when the house was constructed in 2003), and sanitized both HVAC zones. The mold, issues with the transitions and gaps between the metal vent openings and ceiling holes were not note by the home inspector prior to closing, and were not disclosed by the previous homeowner. Total cost for all the work was around $3300. While the price might seem high, the quality and thoroughness of the work completed, the professionalism and efficiency of the crew, and the large volume of work (cleaned 28 vent lines plus the the main trunk for each of two zones) was very reasonable for the time required and the labor quality. In our prior home, I used another local company who advertises through ValuePak to clean the ducts. Following their service I had issues with collapsed HVAC duct lines afterward that caused icing on the AC unit. Initially, the other company was significantly cheaper, but their work was shoddy, their technician was not as careful and diligent, and ended up costing about the same on a smaller house due to the problems caused by the cleaning. I highly recommend Dana and Airight. I will definitely be calling on them again for dryer vent line and duct cleaning in the future."

"Called company and they were able to send someone out that day. Person I spoke with mentioned a $65 fee to diagnose the washer and ~$30 something to diagnose issue with dishwasher. I agreed. Tech came out on time and was able to quickly identify the issue with the washer (shocks needed to be replaced at a cost of $244). He then took a look at the dishwasher and fixed it on the spot within 5 minutes (the dishwasher was falling slightly out when you pulled out rack and he just had to raise the feet of the dishwasher). He said the cost to repair the dishwasher was $65 because there were no parts used. I thought I should be charged the ~$30 something fee. But he explained that was the policy so I reluctantly paid. 
The part for the washer was to take a few days and they were able to fix the washer once the part came in. Overall, I was pleased that they were able to fix the problems promptly and the tech was friendly and knowledgeable, but thought I should not have been charged so much for fixing the dishwasher, especially after I was told the service charge was $30 something for the second appliance they were to diagnose.
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"When we were looking for someone to install a new furnace and a/c unit that were the same brand name and newer than our 20 year old mix matched system, we looked at three different places. Smileys was one of them. The other two were big name companies who sent over their comfort specialist out to see me with the fancy binders and all talk. Mr Smiley himself came out to see me and he was the only one who noticed the return on the second story was on the floor and not helping the house in any way. Plus the other two companies could not match the price I was maxed at for anything. He provided me a Tran system and a promise it would be done in a week from our conversation because that was when I could get off work to be home with everyone. He send 3 workers to the house and they were on time and as nice as they could be. They never stopped working from 8:00AM until they were done at 4:30PM. They disposed of the old items and did a great job installing the systems. I could never be happier with it and we have noticed a huge difference since the upgrade! I would highly recommend Smiley's over any big company name. He is not about billboards, commercials, or signs in your yard.. he is about getting the job done and in hope that someone will brag about it.
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"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"100% satisfied!! I called to make an appointment to replace ducting insulation and spoke with a wonderful receptionist who made me an appointment with Alex the same day. He gave me three estimates to choose the level of work we wanted. We decided to replace all existing trunks, lines and insulation with the addition of a crawl space encapsulation. When I signed the contract he promised the encapsulation would start the next morning, but the ducting would have to be performed after the holiday. To our joy, the crew showed up three days in a row (including Saturday) and knocked out all of the work! The home is cooler and the air quality has vastly improved since everything is clean and new. I highly recommend this company! We are so pleased! Thank you!!!!"

"Awesome! The tech was friendly, very professional, and did a great job. He went out of his way to come back another time to install another filter that we needed to buy. I will use these folks for my HVAC service, and recommend them highly.
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"My issue was that my garbage disposal was no longer running, only humming. They came by and inspected it, then provided a suitable replacement with warranty. They were quick and efficient, and I've had no further issues since."

"Very nice job. Old plastic was removed and replaced with nice heavy gauge plastic."

"They get all "A's" for the installation, except price I just can't remember that.  I would use them again. My first impression was they knew what they were doing and they were very professional."