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"Juan responded quickly on a Sunday afternoon. He was very knowledgeable and fixed the broken part. Fortunately, Juan had the part in his truck and was able to get my furnace working again. The service was impeccable! However, the weekend rates are expensive the service cost me $699 for installation of a $70 part. The 2-hour service call was $500 ($249 per hour)."

"It got done, unfortunately required a full system replacement."

"There team did an amazing job, moving the dryer out, replacing tubes as needed, and going into attic, and outside to clean the vents, as well as thoroughly cleaning the inside of the dryer. Moved everything back perfectly, and left the place spotless. Dryer functioned 100x better."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"I was very pleased with my experience with Griswold Plumbing, they installed a new shower faucet/showerhead and later a water treatment system. They were prompt, very professional, and courteous going the extra mile when needed. I highly recommend Griswold Plumbing and won't hesitate to call them again."

"OUR DUCTS WERE DIRTY BEYOND BELIEF. THESE GUYS DID A GREAT JOB OF GETTING RID OF MOST OF THE FILTH THAT WAS IN THEM. I TOOK A LOOK AROUND BEFORE AND AFTER AND I COULD REALLY SEE A DIFFERENCE."

"The service went great. The owner came out for the job. He was very efficient and completed the work in about 15 minutes. He were punctual. I felt reassured that I will not have a house fire from the dryer vents now. I had no problem at all with scheduling the service and they were very responsive. I even referred them to my sister and she was equally impressed."

"Not the best, but I guess not the worst either.
They did the door blower test which revealed different air leaks in the house. They sealed around some of the doors in the home, installed some door sweeps, caulked around baseboard registers etc. However, the work was far from consistent and less than professional in quality.
There are 15 registers / returns in the home and we were told they would caulk around them all, they caulked around 7. 2 of which the caulking was so thin that it cracked before the next morning.
There are 3 sinks in the house where pipes were supposedly "foamed and insulated" on their report. There is no additional insulation visible anywhere that I can see.
We are entitle up to 40 CFL light bulbs in the home, however, even the 30 they said they changed were not completed.
For example:
-there are 2 nightstand lamps in the bedroom. One lamp received a CFL and the other wasn't touched.
-there is a hallway ceiling light that was supposed to be changed out with CFLs, but still has the same old bulbs.
-downstairs bathroom still has all three original bulbs
-two bedroom ceiling fans that take regular "A" type bulbs all have the same bulbs
I sent an email to the gentlemen who came out to the house asking if we could at least receive the extra bulbs. He did respond and said yes, but never got back in touch with me. After the general overall experience I did not bother chasing after them for a few more dollars worth of bulbs. However, the whole point is not the money, its the fact that these were all listed on the report and not completed accordingly.
They did recommend an insulation company to come in and give us a quote and also told us about different programs offered from the state which would allow us access to rebates for making home energy improvements. All in all, I guess it helped us to know where the air leaks were in the house, but the overall performance of the team was simply sub-par. They were nice, polite and somewhat informative but by no means "wowed" me.
"

"Oliver did a great job for us. He provided a quick and competitive quote for having two doors replaced. He did a great job installing them and even came back to install the self closing hinges that the manufacturer didn’t provide. He was polite and friendly and will use his services again."

"Charter Oak did three separate projects for us and in our estimation, it is one of the best companies with whom we've had the pleasure to work. Felicia, the office manager, is a gem. She assisted us during every phase of the work. She helped ensure that Charter Oak respond promptly to each of our estimate requests, which was important because we live out-of- state. Jeff Harder, company manager, is extremely knowledgeable, professional, and personable. He explained everything in detail and offered several alternate options for our drainage problem. The company is completely trustworthy. Many of the activities were done in our absence and we felt comfortable opening our house to the employees. When we were present during the projects we were impressed with the workers – they treated the “job” like it was their home. All projects were started and completed in a timely fashion. An illustration of their commitment to their clients follows: We were out of town but my cousin routinely visited the house to ensure its safety. She reported increased moisture in our basement. Being 3,000 miles away we were very concerned and we called Felicia. Jeff immediately responded to the house. We had left the dehumidifier off and the moisture in the basement registered over 95%. Jeff turned on the dehumidifier and set it to automatically empty into the drainage system. Left unattended this could have resulted in a major headache for us. This is just one example which exemplifies Charter Oak’s strong ethical work philosophy."