Get matched with top gas piping pros in Spencer, NC

"CMA came out to install two air conditioner units in my home in 2019. About a month ago, I the downstairs unit stopped working. I called them and they came out and told me to change the filters. Of course, that did not work. I called them back and told them that was not the issue, and they gave me a hard time about coming back. When they came back the second time, they found that the fan in the downstairs unit had stopped working. The parts are under warranty, and I paid roughly $400 for labor. Yesterday I called them because my upstairs unit was not working. The woman in the office said that they were booked out 3 weeks. I told her that since I had spent over $10K with them for the units in 2019, I think they need to come back and fix the issue. The woman then stated that the technicians did not want to come back. I nor my husband were rude to any technicians when they came to work on my units. However, my husband is black and I am white, so maybe the problem is that the family owned company are a bunch of racist. I would not use this company unless you enjoy throwing money away and horrible customer service for spending your money."

"My system went out on my AC and Jim Dickerson was called out to repair it from my warranty company. After the Dickerson company left, I was told I need a new system. The Dickerson Company left and advised that they were call me with the pricing for a new system. I called and got a new quote from another AC company that’s reputable in this area. After the new company came, it was brought to my attention that my AC system was trashed. I called Jim Dickerson and was told that it wasn’t them I received another opinion and this from another reputable company, and this time they took pictures and videos. After looking at the pictures and videos I called Jim Dickerson back and was told again that they didn’t do it. I feel like I’ve been taken advantage of because I’m a single black female living alone! I need a lawyer ASAP."

"Chase did the repair work and it went very well. He was prompt, professional, and knew what he was doing. We will definitely continue to use the services provided by Hodge Heating and Air Conditioning."

"We've been using Queen City since moving to our new business location almost two years ago. The entire team is professional, knowledgeable, and excellent at communicating with us every time. This past visit, Hayden came after hours (we were desperate with a leaking toilet!) and his visit was quick, efficient, and effective. Highly recommend."

"Always prompt, courteous and helpful. "

"Very excellent."

"The company responded quickly and gave an estimate .And completed the work expeditiously. Yes Indeed I can recommend that SP ."

"Went great. The welds aren’t super pretty for the price paid. But the professionalism, honesty, and overall experience of everyone at the shop will have me back again. The place is almost an hour drive away but worth it to have an honest mechanic for the things I can’t do myself."

"The Dorton employee showed up on time and was professional. He advised that the coolant was low after checking the outdoor unit and indoor coil box, as well as drain lines. He loaded 3.5 pounds into the system; which gave us cool A/C inside; charging $379. Within 5 days, the problem returned. Dorton employee came out again, this time checking for leaks. He said the coil was leaking, but outdoor unit was ok. Dorton seemingly didn't initially think to check for leaks despite the unit being so low in coolant (i.e., and all my $379 worth of coolant immediately leaked out). He advised we could replace coil only, or entire system if desired since it was 12 years old. I called another service for a second opinion. I watched the new service guy locate coolant leaks on the outside unit AND the coil with his leak detector wand. Jamie Dorton offered to apply the original service call to the next repair. Especially after I watched another HVAC specialist locate leaks on my outdoor unit - when Dorton said there were none - I didn't have any confidence in Dorton and I used the other service for a new HVAC system. I talked with Jamie Dorton on phone and asked for a refund of the cost of coolant I was charged, but I felt I should pay for the service appointment. Jamie Dorton agreed to refund. I didn't get a refund within 2 weeks. I contacted him again to inquire about the refund, and he didn't get back to me. Unfortunately, I had a very disappointing experience with Dorton Heating and Cooling. Even if we call the service call an error for failure to check leaks and not incompetence, his failure to follow through on the agreed refund makes it unprofessional at best and lacking integrity at worst. :("

Family owned and operated since 1965. We believe in providing you with an estimate upfront prior to work being done, and will only make recommendations on services you need. We feel that with adequate information you are better equipped to make the right decision for your situation. With a minor trip fee of $79 in our service area, your business or home can have a professional solution saving you much more in the long run. We accept multiple pays such as Cash, Check, Credit/Debit Cards (excluding discover and AmExpress), Paypal, and even offer special financing for "larger jobs". Payment would be expected at the time of service, or if you prefer to pay upfront, we do accept payments over the phone.