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"Chris provided unbelievable service during a recent difficult outage of my HVAC system. He spent extra time and responded far quicker than any other contractor. He even took a part home, refurbished it and removed the rust and painted the piece exposed to the outdoors. I’d hire him again in a second!"

"Installed a new AC system to replace old one for $7500."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Removal of old heavy boiler was clean, quick and efficient. Jeremy came right in after removal to limit our hot water down time. New boiler looks like artwork with straight lines and new pipes and parts! Already paying for itself with greater efficiency (less frequent and shorter running times than old boiler). Could not be happier with new heating system. Jeremy was very professional, knowledgable, communicated realistic expectation about process and costs. Griswold worked straight through until completed then followed up to inspect and be sure we were satisfied or had questions! Also, very damp basement, they added a dehumidification system that had it dry within a week and I have lots of boxes and "stuff we just can't live without" down their that would hold moisture. Now pleasant to go down there and we are storing more valuable items in basement because of climate control."

"Awesome service. They called and texted me to make an appointment for the next day. Showed up during said time. Problem solved what was wrong with our central air quickly. Told us about all of our options and informed us of services they provided but weren't pushy about it. I would recommend these guys and use them for any future needs!"

"At last, a company where Customer Service is an TRUE AND PROFESSIONAL ATTITUDE and not just a department or empty promise. After about a year and during some very heavy rain,I had an overflow from one of my upper gutters and made call to Vista expecting to be either put off with excuses or whatever. I promptly received a call back from Brian, who I believe was the owner, who arranged to come out and inspect the problem, which he did. He identified that the gutters I had on that side of my home,and the steep slant of my roof were not sufficient to deal with flow of a very heavy downpour and suggested I install a 6" gutter and gutter guards. I was expecting to get a large estimate for the replacement of the 28 feet of 6" gutters and guards . I was amazed and grateful when Brian stated that as customer/vendor gesture he would replace everything FREE OF CHARGE. How many companies today would do that?. This job has now been completed . Will highly recommend them."

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"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"They were able to come in, configured, and installed properly the water heater and the furnace. They contacted the company and registered me on the agreement. It was a lot better than I anticipated. I made them the contractor of my choice. I was lucky to find them."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."