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MTL Management Group is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.\n

"It took them quite a long time to drain the old water heater, but the young man was very pleasant when doing the work and did a good job with the installation.  The only issue I had was that the owner originally told me that it would be a couple of days before someone could come out to do the work, and I had to remind him that it was January and I couldn't wait two days.  After this, he did come out himself to inspect the unit and followed up with another technician to install the new water heater."

"I thought the crew of two men were thorough and did what the company promised to do for the cost I expected when I called to make the appointment.    They are not the cheapest company providing the service, but I was impressed by the information I got over the phone on what would be done and why.  They are referred to by several of the HVAC service firms here in town.

I researched the need for duct cleaning on Consumer Reports and other web sites.  Overall there are mixed reviews as to whether professionally cleaned ducts help the interior air..  That being said, some of my neighbors have had it done and liked the results.  They cautioned me that doing the 2nd floor was not necessary as the dust in a home settles DOWN as does construction debris that a contrtactors crew member might find its way into an HVAC duct.    Makes sense to me.

I felt that I wanted to get as clean an interior atmosphere for my severly allergic spouse as is possible, so I opted for the full service, both furnace systems.  If I were to have the cleaning done again in ten or 15 years or after a significant re-hab work inside the home, I would just do the lower floor furnace and air handeling system, shutting down and or closing off the 2nd floor system for the duration of the re-habbing if possible.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I had never heard of product before program. Installation went well. It seemed thorough and quick. Efficiency of product will tell in time. I would use this company again if product works as stated."

"Inspection revealed issue with electrical component of condenser unit. Quickly fixed. Other small maintenance items of HVAC system. Install of UV lights. Brendan was punctual, polite and efficient."

"Matt was exceptional in his overall knowledge, installation and coordination of my project. He was friendly, informative with fast responses and great follow through. We switched from propane heating to natural gas which Indiana required a plumber's line test and us needing other new appliances at the same time. Matt was instrumental in partnering with my plumber and others during this major switch. I am so thankful to have found him and highly recommend Jacobs because of his talents."

"Ronnie and his team at Bennett Home Specialist have done both AC and Heating installs at our home. They were at house 24 hours after being contacted and AC and Furnace replacements were done the very next day. The work was fast and done perfectly. Their list of services and competitive rates makes it easy and convenient to hire them for future needs. Highly recommend Bennet Home Specialist."

"Technician came to the house and analyzed the problem. It was determined that the cost of repair was over the allowable Choice Home Warranty limit and it should be replaced. Choice Home Warranty issued their replacement cost. This cost was unacceptable and I challenged their figure. After some negotiation I was offered an increased settlement amount. I still balked at their offer but I was told to take it or repair my old microwave. I finally accepted their amount, even though it is still well below what it will cost me to replace the unit. I might add that the existing microwave has the convection feature and I want to replace with same features. The cost that I will receive also does not include any removal, disposal or installation costs. At this time I am debating whether I will continue with Choice Home Warranty or consider other options."

"It went fine.  I had one situation where they put vent on the top of the roof but on backwards and they replaced it. Overall, they did a good job cleaning it but that was a little reckless, I thought, a little careless. They did a good job cleaning the lint out but the only problem I had was the way they put the vent back on. "