Get matched with top central humidifier installers and replacers in Wilsons Mills, NC

"Came before scheduled time and gave me options. Had replaced and was completed professionally."

"In summary: They were - Friendly - Accommodating - Error prone, both in installation and in documentation. - Willing to work until they finally got issues fully resolved. More detail below: Eventually, with enough effort on my part, I think I got a good installation with an accurate invoice. I believe that they were interested in providing a good installation. But there were many errors along the way which only I caught so that they could be corrected, both with the installation and the invoice. They were extremely friendly and easy to work with. I, like many engineers, research systems like these before starting the quoting process. So I knew enough to know many of the items to watch for to ensure a quality installation. For instance, when their technician came out to do the quote, I asked if the following things would be done: 1) Flush the existing coolant lines to clean them out, 2) Check the CFM (cubic feet per minute of airflow), and 3) When brazing the copper supply lines, would they flood them internally with nitrogen to eliminate oxidation, which can cause reliability problems years later. The answer to all three of these was yes. However, at installation, 1) They did not flush the coolant lines. Later they told me that Carrier advises against it, which is fine. But why their technician say that they would do it? 2) They did not check the CFM, until after a couple of later requests from me to do it on a return visit. 3) Their technicians did not plan on brazing with nitrogen even though they had a tank of nitrogen with them. They said that they didn’t even know how to do a complete nitrogen braze, which means that they had been installing HVAC systems without doing it for years. I wonder about the reliability of those other installations. Eventually, another technician with more training arrived and showed them how to do it. In addition, during the installation, they did not level the compressor correctly until I pointed it out to them. They later fixed this. The first thermostat they installed was a nice one, but it was wired incorrectly. I found this and reported it to them. Also, it was the wrong type. It did not have a way to activate the HVAC’s special feature to reduce humidity beyond that which a typical system does. I paid quite a bit more for a system which had this feature, but unless I had noticed this, I never would have gotten it. They came out and replaced the thermostat with another thermostat with the humidity control feature. But for whatever reason, when it thought it was time to reduce the humidity, it just turned on the blower, which does nothing to reduce humidity. I found that neither of the first two thermostats was the more expensive one which Carrier recommended as part of the installation. I reported this to them, and they then came out to install the third thermostat which finally got things working right. They did not charge me anything for the more expensive thermostat. It took 5 different invoices from them before I got one which had no errors in it. Problems included: no factory rebate included, factory rebate added, rather than subtracted from price, wrong equipment listed, and wrong serial numbers. I caught all of these problems and had them fixed. They also found that they had to change the thermostat model on one of the revisions of the invoice. This worked to my benefit as the changed thermostat model increased my factory rebate considerably. Finally, after paying them, they did not send out a receipt showing that I had paid them, even though I was told that I would get one by email. After not getting it, they simply took the final invoice, and hand-wrote on it that it was paid, the amount, the date, and the name of the person who wrote this by hand. They scanned it and emailed it to me. When I asked if there was not a more formal receipt, they said that this is all they supply for those who ask for payment documentation. Again, I think their heart was in the right place. When there was an error found, they did everything they could to make it right. But it was generally me, not them, who found the errors. I am not an HVAC expert, but still found the issues. They were generally quite friendly to work with."

"Outstanding company! Drake operates this business under an umbrella of honesty and integrity. Rare traits in a business these days. Transparent and fair prices, experienced and professional techs and installers. They replaced my complete HVAC with recommended energy efficient equipment and even processed my rebate with Duke Energy! I highly recommend this veteran owned company."

"Alan came to my home and presented himself like a professional answered all my questions I had. overall i would definitely recommend him to anyone. the new unit he installed works amazing we will definitely continue to use him in the future."

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"The electrician was in and out within 10 minutes. The only issue I had was that I was told I would get a free quote when I set up the appointment. I was charged over $100 for a "diagnostics test" which was just to see what the issue was and all that ended up needing done was for a button to be pushed to reset the GFCI. I was prepared to pay the service call fee $70 and any costs for repairs but no repairs ended up being need. I tried reaching out several times but just keep being told they will have someone call me. It's been over 2 weeks."

"Technician arrived as scheduled and inspected the well and control devices. Adjustments were made to improve the system, but the pressure tank & pressure switch needed replacement to optimize performance. That was scheduled & completed nicely."

"My a/c wasn't blowing cold air and Jonathan was able to come out within hours of my call. He quickly and accurately diagnosed the problem (failed blower motor and capacitor) and assured me that it would be fixed the same day. Once he found the part he quoted me a fair price and after the work was done, he charged exactly what he had quoted me. He did not once try to sell me a new unit or a maintenance contract or any of those things the big companies often do. If, like me, you are truly just wanting your existing HVAC unit repaired without having to worry about somebody giving you the hard sell, this is your man. He did a great job and I will contact him in the future when the next thing goes wrong with this old A/C unit of mine."

"Very professionally done. The installation went smoothly and they left the area as clean as they found it. Fully explained the operation and maintenance needed."