Get matched with top swimming pool or accessories repair or service pros in Winchester, VA

"I'd previously asked Backyard Ponds to clean and net my ponds the last week in September. I called the Friday before to find out when they could come, and they agreed to send their workers on Monday. They team arrived on time. They were pleasant and professional I walked them through what I wanted them to do. It was a complicated job; there were three ponds, and each pond required different care. The team went to work right away. They spent most of the day on the effort, breaking only for lunch. When they were done, I inspected the ponds. The only thing I had to ask them to do was put a net over the waterfall on one of the ponds. The fish they handled were in good condition after the cleaning. The workers left no debris on the job site. The company sent the bill in a timely manner, listing labor and materials so I would understand the charges. I would happily use them again!"

"I bought a deal from Walls Electrical in May 2014. It was $99 for $200 worth of electrical services. We could not figure out why our powder room lighting would not come on even after replacing bulbs, checking breakers, and resetting GFCIs. A Walls technician came out and figured out that the lights were controlled by a small transformer that was connected into an outlet in the adjoining closet. Somehow we had unplugged the transformer without realizing it. Problem solved. The technician then replaced the lighting fixture that my husband had taken apart while investigating the matter a few days prior. While he was replacing the fixture, I handed the technician a circular metal piece that belonged in the fixture. The technician adamantly said that the metal piece did not belong. I had my doubts, but I deferred to his judgement since he is the professional. Well, a day later, that fixture stopped working and when we investigated, we saw that the bulb had burned out the plastic part of the fixture, because the metal piece had not been replaced. 
I immediately called Walls to let them know what happened. At first, they were very prompt in responding to my complaint. I sent pictures, they said they were working on it. Then weeks passed and nothing happened. I called and was told that the person who was handling my account was having health issues and that someone else would get on it. Weeks passed again and nothing happened. I called and was told that my contact person wasn't with the company anymore and somehow I had fallen through the cracks. They were very apologetic. It wasn't until late Fall that a technician was sent out to rectify the situation. They had to replace all 3 lights in the powder room and the product they brought (the closest match they said they could find) and the way it was installed just didn't have the beautiful flush finish that my previous fixtures had. 
Needless to say, a very simple issue turned into a huge waste of my time and energy. I'm happy they finally rectified the situation, but it took way too long and the end product left a lot to be desired.
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"Pool Pros came recommended by the pool builder, who uses them to perform pool startups and customer indoctrination.  They have a terrific guy who performs the startup and indoctrination, and primarily does repairs.  The crew that performed the weekly service, however, left a lot to be desired.  As a new pool, the finish required frequent brushing.  In addition to the weekly service, I paid to have them come out and brush the pool a few times.
The first week of service, I missed the crew, despite being away from the house for about 30 minutes the entire day.  I figured they must have pulled into my house right after I left.
The second week, I saw them pull in, went to introduce myself about 10 minutes later, and they were gone.  Another time, I saw one of the guys take 4 brush strokes, when he was supposed to brush the entire pool. 
One time I caught them about to leave after being there a few minutes, and asked if they vacuumed the pool.  They obviously hadn't been there long enough do it.  The tech replied "do you think it needs it?"  I pointed out that there were a lot of worms on the bottom.  He vacuumed the pool, but should I really have to ask?
This was a new pool, and we had to leave it open to allow the finish to cure.  Even though it was too cold to use, and didn't need to be pristine, I never felt I was getting what I paid for.
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"This was the best pool contractor sent to my home. The fact that he was an Electrical Engineer allow him to address electrical issues I was having with my pool equipment rather that having to purchase a new pump or other items. The individual was very professional and knowledgeable. I appreciate the fact that he was very personable and appreciated me as a customer."

"They came out today to provide an estimate on fixing a frozen pipe. They ran a snake through the pipe to see if anything was in the pipe causing the clog.  They also checked our crawl space to see if they could access the pipe from that area, but unfortunately are not able to.  They're going to have to remove the siding from the house, clear out the pipe, re-insulate it and replace the siding. Their estimate of $1,200 seems like a fair price.  I especially liked the fact that they took off their shoes before entering the house.  Everyone was very professional, prompt and courteous.  I did pay them today for the snake service and inspection."

"Great experience with excellent service and results. Although a tough week to schedule a task such as this, with all the rain days. My concern wasn’t based on timing as much as quality of finished product. Stephanie demonstrated excellent customer service by maintaining continuous communication as to schedule updates. Her crew was courteous, efficient and thorough. The results are outstanding and I will definitely be using Aqua NoVa Restoration for future project needs."

"Excellent cleaning, repair, and maintenance by an industry and service veteran."

"They have always fixed the problems that we've had. Frustrations? Delays? At times. We live in a flawed world. But overall, service has been professional and well done. It has always been worth the monthly fee and deductibles. If you consider that most appliances today only last five years or so, breakdowns are going to be a given. Our most recent repair will require at least two service calls and an $1800 part. That more than pays for our entire year's fees."

"Service performed and reccomendations made as to other issues with the sink.
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"With a name like power wash pros, it kind of throws off the other services they offer, but they did an excellent job and I was very happy with the work they provided. I will definitely be using them again for any future services! I highly recommend them! Great work and great customer service!"