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"After our yearly checkup it was suggested that we replace our furnace. Danny sat and explained all the options that were available in order to fit us and our house with best furnace to do the job. They were able to do the job the same day!"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Fantastic Installation experience with Home Energy Center! Top notch communication and wonderful care for our home. They went above and beyond with communicating on rebates, warranty, and next steps to close out the permits. Very Happy Customer, will use again, and have also recommended their service to friends and family!"

"Very professional and courteous with great communication.  The new faucet and sprayer arrived at the shop within 24 hours; installation was flawless and took far less time than I anticipated.  I wouldn't hesitate to recommend their services.
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"Chad is very professional, knowledgeable and friendly. I had a list of the things I wanted done and he was able to fix them and answered my questions along the way. He communicated when he was going to be late or if he needed to reschedule, which I appreciated. I will 100% hire him in the future!"

"Excellent. Materials and crew showed up in a timely manner, the crew was very polite and friendly, and they worked hard! Excellent workmanship, all the framing was done professionally, and it passed the city building inspector on the first visit. This was a big job, they had large equipment to lift and set the trusses. They installed windows and doors, everything is level and plumb. I'm thrilled with how smoothly this job went."

"The ice maker was replaced within a week of filing the claim, which included professional inspection part order and installation."

Prime Home Upkeep has revolutionized the way you maintain your home! We take away all your "To Do" list times while keeping your home and property safer and in tip-top shape!\n• Handyman - Full Service Exterior & Interior Services\n• Cleaning - Full move out deep clean\n• Junk Removal - Trash, Junk, Furniture or Appliance Removal\n• HVAC - Checkup, Service, Maintenance & Full Installation\n• Electrical - GFCI Install, Open Wires, Breaker Box Updates\n• Plumbing - Leaking Plumbing, Loose Toilets & More\n• Paint - Touch Up Paint, Full Room Painting\n• Drywall - Repair on Walls & Ceilings\n• Roofing - Repair or Full Replacement\n• Siding - Repair, Paint & Replace Services\n• Yard - Yard Cleanup, Brush and Leaf Removal

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"They did a nice job replacing my leaking water heater, but really dropped the ball on my pro-rated warranty. My old water heater was only 3 years old (also installed by Goering Plumbing) and I was told to expect a 50% credit. I have called repeatedly over the last 6 months to no avail and they will not return my calls. The one time I got a live person, he said he thought my check just came in and he would drop it in the mail tomorrow. I am still pursuing this issue but it is clear they do not want to communicate with me on this."