Get matched with top heat pump repair or service pros in Bellevue, WA

"Bob worked with me over the phone and pretty well figured out the problem, then gave me the option to replace the part myself or have him come out and do the repair! He came out within a couple of Hours and fixed the furnace and did a basic maintanence on it......A++++++++++++++++++++"

"Of the eight companies who bid, Greenwood did the best assessment of the somewhat quirky situation my old house presented. The estimator came just a few days before the big freeze in January, and they were able to schedule installation within two days. Once the installers were on site, there was some confusion re where various components would go, but a phone call to the company cleared that up within an hour. From then on the heat pump installation went smoothly and professionally, the electricians did a quick and effective job of hooking it up to the service, and the site was left clean. I did not understand at first how to operate the thermostat, given that the Mitsubishi owners manual was of limited help, and per my request a rep from the company came out a few days later to give me a tutorial about what the range of settings can do. From then on the system has operated flawlessly and lives up to its reputation."

"Jim did a great job of informing me of what he was doing, diagnosing the problem, and recommending options to repair or replace our heat pump."

"Service tech was excellent. Difficult diagnosis; a very rare break in electrical current between the air handling unit, heat pump and thermostat. Very knowledgeable good at troubleshooting. Polite, friendly, explained everything very well. Standard service charge call plus tax for two hour visit, included standard annual maintenance at no charge. Less expensive than anticipated."

"Quick response with same day appointment. Great communication from Eli who came and assessed the issue in the first 5 minutes. He took the time to look over and maintenance my heat pump. Service charge with parts and labor were reasonable. Because my heat pump runs off of R22 was a bit expensive but satisfied with the service and would definitely recommend."

"They came out to fix the problem quickly, they were far less than any of the other companies, they sent out somebody that was extremely knowledgeable and he was very personable. I would highly recommend them after looking at no less than eight other companies for the same job. When I have my heat pump replaced, it will be through this company."

"Rob came out to review our existing system and helped us figure out what kind and brand of heat pump would work best with our system. He was very patient and informative, and answered all our questions without any pressure or up-sells (we had quotes from five providers). We signed the contract and payed our deposit in June 2021, but unfortunately global supply chain issues delayed the parts being received. Day & Nite were communicative of the issue and offered several alternatives, including a refund of the deposit. We opted to wait for the parts. It took four months, but the techs (lead by Jeff B) were fantastic and very accommodating in how we wanted piping and wiring routed. We are very pleased with how it's turned out and loved working with a local (and family owned!) company! Our gas water heater is due for replacement soon, and we'll be coming back to Day & Nite for that!"

"My husband like the technician Mr. Roland because he explained what is wrong with our old heat pump and what need to be fixed and give us the estimate right away. We called several companies but most just want to replace and not repair."

"Our 20 year old air conditioner stopped working due to a compressor failure and we evaluated 3 other quotes before finalizing Bassett Home Heating. John was super helpful all through and especially during the phase when we were extremely confused with the options and considerations of heat pump vs AC, sizing, features and efficiency vs ROI. The experience and expertise were very clear and we felt John was someone we could trust and rely on. It didn’t hurt that his quote was the best too. It was also good to have the assurance that it is a family run business hence the actual install person is a designated person (John’s son David) upfront and someone John could vouch for. Once we made the decision, the lead time was less than a week and executed in a timely manner. There was a minor surprise due to our previous installation issues but John took care of that without additional costs. For the actual installation, David and Sergio showed very good attention to detail. As John vouched for him earlier, David indeed demonstrated a strong sense of accountability with a positive & patient demeanor. Overall, very happy with the service and would definitely recommend"

"Great company! I met them at a home show and had them come out and give a bid on taking out my old heater and replacing with a heat pump and air handler. Jeremy came out and gave a very thorough bid with several options on compressor/air handler combo. We ended up choosing a middle of the line solution that was very competitively priced in comparison with the other bids we got. What sold me was their attention to customer service and the ratings they received. This was not a cheap system and I wanted someone who would stand by their work and work with us to our satisfaction. I am very pleased. The installer crew showed up on time and went right to work. They found some wiring issues and fixed them as well at no change to bid. They spent a long day but did it all as planned. They took the time to do a walkthrough on the electronic air cleaner and on setting up the new thermostat (it even has weather forecasts on it!) and operation of the system. Again, very happy with that touch. I am also planning on a yearly maintenance contract that extends the warranty of the system if I continue to use them (which I will) for up to ten years. Janice in the front office kept me well informed throughout the process as well, even scheduling inspections. This is a great company that listens to the consumer and does what they say they will. I Highly recommend them to anyone!!"