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"Their job performance was like tech work good job and thank you. Kept me updated on my order of my water heater and worked with me for installation."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"They completed the job ahead of schedule. Their expert installers were there early, extremely pleasant, worked tirelessly and cleaned up the property when the job was completed. I would absolutely recommend and hire this company again to do other projects in my home. There were no surprises or unexpected costs associated with the project. Extremely satisfied customer."

"Everything went well. We are very satisfied with the installation and looking forward to saving money on heating bills!
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"They did a great job. They answered all my husband's questions and gave him options. They were very professional. The installers were knowledgeable in their field and did a good job."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

We are a family owned and operated construction company. We have experience in most of the trades needed to get your project complete so as to reduce time for your projects. We are all partners in the company so we all care about the quality of the work being done. We have been in business for over 29 years and have a combined experience level of over 60 years total. We do the simple small job you need done all the way up yo building an entire house when needed. Additions, garages, kitchens, and bathrooms are just a few of the services we offer. Check out the photo section of our profile to see a larger listing of the services offered. Look forward to talking to you about your next project! Call us now to get the process started!

"Dear Angi, Chris Clark, the owner of Clark Chimney & Masonry, came out to my home within a few days after our initial phone conversation... He provided me with an estimate later that day... He arrived with his Crew a day later which I found to be very impressive... I originally thought it would be several months before the project could even be started!!! The two Fellows working for him were extremely Professional, Kind, Respectful, and Courteous... Not only did they do my Pellet Stove Installation, they also moved around furniture for me to help clear up my living space... Chris and his Crew did an amazing job and I am so grateful... Now, my Family and I can enjoy the wonderful warmth of our pellet stove... Many Thankx to Clark Chimney & Masonry... You have truly earned our future business..."

"The people they sent out came out, they came out , I think about 4 or 5 different times. I talked with the technicians and said, "this is ridiculous, the furnace is old" and he said, "we agree, but they only want to do the patching". They would patch it and it would break, they would patch it, and it would break. Finally, I said, "I want a new furnace. What do we have to do to do a new furnace. You've been out here, this is like the 6th time," and he said, "I'll have my manager write something up", and so they did and they replaced the furnace. They tried. They were more interested in patching things than replacing things. They were willing to send out 4 or 5 different parts. The things that I see that would help the most is if it were easier to get a hold of them on the phone or if their website worked. Just being able to contact someone in person. Sometimes, you can't explain everything online. We were able to get a hold of them, we were able to talk to them. It just takes some time, they had to jump through the hoops with their company, we understood that, but they came through and got us a new furnace. A nice new furnace too."

"The team effort was amazing to watch.  Along with the owner, the guys (Anthony and Joey) were impressive with their knowlege as well as answering my questions.  They were eager to answer and still kept busy with their tasks.  It has been a long time since I witnessed employees who not only cared, but worked extremely well together.  Newtown heating and A/C has a lot to be proud to perform in such a professional envoronment.  They are super.

Parts were made on site or in their nearby shop to custom fit the heat exchanger to my current duct work.  I am very happy with the state-of-the-art equipment installed.  I feel very comfortable with my new system and highly recommed contacting them.

The system has been working perfectly.  On 2/10/2014 I called about a message code and service was prompt.  The problem was with my internet service unable to download some new software as a result of the power outages from the recent snow/ice storm.

I am very interested in some additional work for a battery backup for my sump pump.  I am requesting additional information about a full home generator.

Also, they cleaned up after the installation and removed all of the old equipment.
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