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"On time, professional, easy to work with, willing to trouble-shoot and think outside the box to determine the cause of the furnace problem. Had suggestions for further upkeep and service, should the time come. Replaced parts that should have been changed and/or replaced and cleaned by former company, but were neglected for the last three years. Was reassuring that the entire furnace did not need to be replaced!"

"I moved into a condo on April 1st and bought a new washer and dryer a couple of days later. The dryer was not drying the clothes thoroughly even after running it two or three times. I had a feeling the vent was clogged with lint. I called Superior and they were able to come out within a week and they gave me a good price. They showed up on time and did a great job. I couldn’t believe how much lint they were able to remove. Dryer works great now!"

"It did went well. I did like, there was a gentlemen that came out that was very professional I thought he did a nice job. Well I think the only criticism I had is I guess he went around and essentially evaded the house. I guess I was just probably expecting a little bit more than just kinda putting out bait traps. He was very professional, he was very nice so nothing bad or critical to say about the individual they sent he was very respectful and professional. I guess just for like overall service I guess I was just expecting more."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Awesome service. They called and texted me to make an appointment for the next day. Showed up during said time. Problem solved what was wrong with our central air quickly. Told us about all of our options and informed us of services they provided but weren't pushy about it. I would recommend these guys and use them for any future needs!"

"They came out to do my gutters. Unfortunately, by the time they got here the gutters were frozen. They tried to come back a week or so ago and the gutters were still frozen. They are going to come back later but, so far so good. They were able to do the front gutters because those had got the sun. The rear of the house is shady side and so they were still frozen. I gave them a B because it took them longer to get here. I think they positioned themselves that they had to deal with frozen stuff, that's probably because they were busy. They will take of me and so, I am fine. It was a very good price. They were here when they said they would be here."

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"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"We've got American Home Shield. So that kinda varies but united air temp has done some work for us. Probably a couple years ago, I think so. I think its two years ago. They did work on our air conditioning. Well you know with American Home Shield you only pay $75.00. You sign up for a year , its like something you subscribe to.  You call and contact American Home Shield and they have somebody contact you whose in line with their services and agrees to work with them. You pay $75.00 and if its not done correctly for each visit but if they come back twice you don't pay again. Its like 400 and something a year. Its fabulous, its fabulous. If you need plumbing , H VAC, lighting, its amazing. Its worth every dime. And if they can't fix it they replace it at no charge unless you want to upgrade There are some different companies but even when we refinanced our house they had us, no we bought another house in Winchester for our son. And they made us have it in with our policy and they use American Home shield. its fabulous and you don't have to do the searching or anything, If you aren't happy you just tell American Home shield. One time United Air Temp tried to talk us into , they did some plumbing work too, and they were going try to talk us into replacing it with a cheap model. That isn't American Home Shield policy its with the same thing or you can pay to upgrade. Pay the balance of an upgrade. We use it all the time. When my son has issues with his house I tell him just call American Home Shield. They guarantee they will be out within 72 hrs but its usually within 24 hours. We contacted them last week about my son's air conditioning. They came out right away, they had to order something. They had to come back out and they did last Wednesday and they fixed it."

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