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"I'm very satisfied. It was $4,200 for the air conditioner and $3500 for the heater. I got them actually at different times, but it was all a part of the same project. We had an emergency heater replacement and then I asked him if he could do the air conditioner in the spring. The furnace was done in December and the air conditioner was in May. I received a coupon where they had a buy one get one free. They are very polite, clean and they put on booties on their shoes."

Coastal living on Delaware’s Eastern Shore means your cooling and heating systems face constant challenges from salt air, moisture, and temperature swings. Whether you're by the beaches, inland, or up in New Castle, our HVAC specialists deliver solutions that stand up to local conditions while maximizing your home's efficiency. Plus, we tackle all plumbing and electrical issues when your home needs it most. Book your service with F.H. Furr today and enjoy quick, reliable comfort backed by licensed technicians.

"Naturally, on the hottest weekend of the summer in 2019, with a houseful of guests for that weekend, the capacitor went. Normally, I'd order the part and fix it myself, but that would have taken days to acquire. Air Temp showed up first thing in the morning the following day, and quickly verified the broken part and replaced it. Sure, of course it was more than doing it myself--but that's not the point. They were timely, had the part in hand, and were extremely reasonable on the price. We use them for our annual AC and heater checkups as well and will continue to do so for the foreseeable future. I highly recommend the team."

"Promptly returned email regarding service request, on Saturday. Responded same day to repair 2Ton Geo unit (Waterfurnace). Extremely knowable on geo-thermal systems, the repairs were made in timely manner at a fair price, my only regret on this geo unit is I should have had Continental install the system in the first place, it’s seems very likely I would not be haveing the maintenance issues."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Technicians were very professional and polite did the installation the same day
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"The ice maker was replaced within a week of filing the claim, which included professional inspection part order and installation."

"Put on new screen door, put new lock in shed, fix trim.roof leak.I am older and a window Howard is my go to guy that I trusted and he does great work at a good price"

"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."