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"Poolside pros did replace a failing pump in my hot tub and got it back up and running, but after 10 days they were contacted regarding a leak from their install and they instructed me to tighten something myself and they did not come out to fix the issue. Pas forward 4 months later, the new pump was starting to seize. They were contacted again to check it out and they did come out and confirm the was shot. Although a different leak is suspected to be the cause of the pump failure, they failed to stop out and address the other leak. They were notified about and responsible for 4 months prior. Other things to note...The old bolts removed from the other pump were noted by Poolside pros to be rusted along with the heater contacts. Clearly to me this was a sign of water being present, but I'm not the pro. And after reinstalling the pump and heater, the heater is now propped up to folded cardboard, I guess because they cut out piping and it wouldn't sit the same. Also, after reviewing my home video in my backyard, I captured the Poolside Pros relieving himself in my backyard. After many back and forth with them they have cut ties with me as a customer. I'm out thousand dollars and then right back where I started. Seized pump and no operational tub. I went with this contractor because of the favorable reviews, but after my experience I'd never trust them again."

"BUYER BEWARE: Cleveland Aqua Pros is a horrendous company to deal with. Long story short, I signed a contract (and made a 20% down payment) on October 24, 2020, to have an inground pool built by this company in 2021, estimated July 2021. By September 2022 they still could not tell me (when they responded) when they would build my pool. They never built a single thing for my pool. There is not enough space to list all of the failures of this company. If you are considering them, run away, but if you would like to know my full experience, you may e-mail me at koenig.t@hotmail.com. They lie, ignore, and cheat all the time. They go months without answering phones, e-mails, or texts. In October of 2021, the owner, Tom, claimed he still hoped to build my pool in 2021. Funny, because they never had the site survey done nor submitted for a permit, let alone registered their business. I even had a certified USPS letter sent requesting work to him which he ignored. In August 2022, he said I was up next, which should be about 3 weeks. 3 weeks came and went, and when I got an answer he said he did not know when he could build it. I fired him and found someone else to build my pool in a month while Cleveland Aqua Pros did nothing for 2 years. I could not have been a better customer. I bought them lunches, gave them gift cards, dropped off chocolate, and did not scream/yell/or anything after all these issues. Still, Tom treated me like garbage and lied and broke his contract with me. This company should be out of business."

"They did a great job. I had this done months ago, but forgot to put in the review. CIMS is affordable and the staff are great!"

"Greg and his team were fabulous; I would use him again in a heartbeat. We did a deck teardown and rebuild. * He responded to my inquiry for a price quickly. * He worked with us to get the right design for us. * He gave us a good price, and it is exactly what we paid in the end. * He completed the work as he said it would get done. * Greg and his team respected us and our property the entire time."

"Professional, friendly and quick."

"They worked quickly and efficiently. Put in a new vanity, floors, subway tile, and shiplap. Very happy with the end result. It was just a few changes but it made me feel like I had a completely new bathroom!"

"Zia and his crew were very accommodating. Zia has wonderful communication and will answer calls and texts back very quickly. Zia and crew were very pleasant as well. The deck is exactly what we wanted and the workmanship is top notch. We explained what we wanted and Zia came through, even better than we imagined. If you need anything built call Zia at Eiffel Building, they won’t disappoint."

"Beautiful work, excellent workers and timely scheduling."

"MHI got the job done right, completed it in timely fashion, and met our expectations from a budget standpoint. Would definitely recommend MHI to anyone looking for window replacement services!! Great job!"

"The guys who replaced our deck did a great job. Their boss, John (Ivan) did a terrible job communicating with us. He ignored our emails, texts and phone calls. He was only interested in getting paid and never hauled away the debris from the job site. We had to pay another company $175 to haul it away. And John kept the $100 we paid him to haul it away."