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"Not install, maintaince check tune up Also water heater replacement"

Three qualities all of our people have that make us Northern Virginia, D.C. & Maryland’s #1 Home Service Provider. That’s the F.H. Furr Difference.\n\nF.H. Furr is D.C., Maryland & Northern Virginia’s premier plumber, HVAC contractor and electrician. F.H. Furr is A+ rated by the Better Business Bureau and has consistently been voted Best of Prince William County for HVAC, Plumbing and electrical.

"When they came to install the furnace and Central Air Conditioning (CAC), the attic fan having been installed earlier in the morning by a different division, it went fairly smoothly and professionally. At one point I was asked if I had something like a 2 X 4 piece of wood (which they used as a base for a condensation pump), which I did have. I wondered what they would have done if I didn't have it. I also had to ask the workman to cut the drain pipe, going to the pump, shorter. If I hadn't I never would have been able to remove the drain pipe when it was time to clean it. I felt that they should have been smart enough to figure out the correct length, without me noting it. I just found out this past week, after failing county inspection, that they had neglected to check the fuse box to ensure compatibility between the breaker switch and the outside CAC unit. I was over fused, meaning my breaker was significantly higher capacity than required, so it has to be replaced. But to their credit once I notified them they promptly arranged for one of their techs to come out and replace it (he should be here in the morning). Also, it took nearly a month after the equipment was installed before the county came by to do an inspection. That was due, in part, to the person there who handles permitting, being out sick a week with the flu. I don't blame someone for being sick but don't they have someone else who can do that work when someone falls ill? On the plus side I did tell them, before they began, that when they were done I wanted everything explained to me, in terms of operating the equipment and not just leave me a bunch of manuals, and they did exactly that. Overall, I'd say that they are pretty good; maybe even very good. They are part of a national chain so that means they have a lot of resources they can bring to bear. Admittedly, I'm still a bit peeved about nobody getting back to me for a month after the initial estimate so I could even see myself that they are excellent, but I'll need for more time to go by before I can say that. The only thing they are not good at is getting back to you promptly. Whether that is because they overwork their customer service representatives (and the one I dealt with was very nice in person) or just don't care I'm not sure. Sometimes they don't get back to you at all. Admittedly, that might bother me more than others. I will say this. I've lived in this house for over twenty years and now, for the first time, I am truly comfortable here. I should have had the furnace and AC replaced many years ago. Insofar as comfort is concerned everything is great so on that score they did a great job, and given the age of the home and the now obsolete layout of ducts and vents that is not the easiest thing in the world to do, so kudos to them on that score. I'd note that is sort of a preliminary review. I'm signed up to their maintenance plan so I may have more to say in a year or so after I've had a couple of visits."

"NATS responded the same day that I called them and picked the computer up at my home. Several days later, Mike called and stated the service to be performed, ensuring the size of the replacement hard disk drive, and provided the approximate cost. Within a week (Memorial Day weekend was during this period), Mike delivered the computer back to my house. I was pleased that Mike had not only reloaded Windows 7 (I had to input my own product code), but he had also spent the time to download and install upgrades to Windows 7."

"Everything turned out well in the end. They had a few problems on the way but they fixed them. We’ve had them out for different things like the furnace, air conditioning and things like that. The main problem this time was, it wasn’t the same person that came out each time. One person made a mistake and then someone else had to come out and fix it. The person who made the mistake should have noticed they were doing something wrong. I don’t know if they were less experienced or if they didn’t pay attention or what it was. When we called and said there was a problem, they did get it corrected. They sent out somebody I guess with more experience and he took care of it. Overall I’m happy and would use them again. They did our furnace several years ago. I haven’t called or compared their prices to anyone. I have talked to friends who have had similar things done and they said the price is probably about right. It wasn’t a very professional way to did it though. I would use their services again in the future."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"We recently had our furnace replaced and the experience was excellent. The Baker’s team was professional, honest, and very knowledgeable. They explained everything clearly, showed up on time, and the pricing was very fair compared to other quotes we received. Highly recommend them if you need HVAC work."

"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
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"It went well and they gave a quite on future work. Replacing the bricks falling off on the outside of the chimney and sealing it
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Family owned business since 2005. With 30years plumbing w sewer and drain cleaning experience. Serving the fredricksburg area. And northern VA. Specializing in : Sewer and drain Line jetting. Camera inspection. Well pumps. Septic tank repair and replace. Drain field repair. Waterline. Repipes. Sewer line replacement.