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"It went really well. We had a couple issues subsequent to the installation. There was some noise. They had to replace some parts inside and outside. They installed a carrier system. They were punctual and had good customer service. They have come out after hours once, on a weekend. I am really happy with their service. They did some upgrades and modifications."

"We recently had our HVAC system replaced by CoolRay Heating and Air and were extremely pleased with the entire experience. Mike Ritchey, our sales representative, conducted a thorough evaluation of our existing system and clearly presented several replacement options tailored to our needs. He was knowledgeable, responsive, and worked diligently to provide a competitive and fair price. The installation was led by Rollin Tappin, who, along with his team, demonstrated professionalism and care throughout the process. They completed the work safely, efficiently, and with great attention to detail. The new system is functioning perfectly, and we greatly appreciate the high level of service delivered by both Mike and Rollin. We would confidently recommend CoolRay Heating and Air to anyone in need of HVAC services."

"I selected having my new HVAC (heatpump) system installed by Ragsdale based on the qualified sales consultation, the use of Carrier products made in the USA, and Ragsdale being a local certified family run business. My new unit was installed this morning by two technicians who worked efficiently and who kept me in the loop about the new equipment, thermostat, warranty, and FAQs. They were polite, neat & tidy. Well recommended."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"I had an issue start last night on 8/3/26, I was contacted this morning by the office by phone call and asked if I still need service. By 930 or so Aaron showed up. Aaron is very polite and answered any question I had about the job so I proceeded with them. To me it was a catastrophic issue that needed immediate attention. Aaron completed the job of my entire upstairs drains being clogged with a few hours. I see some reviews stating they are pricey and that could very well be since I did want to wait around for multiple quotes that could have taken an extra day I went with them since they were the most responsive. Im happy that I am now back up and running, with multiple people in my home it was crucial to have the bathrooms back up and running. Thanks Aaron you made me feel at ease about allowing you into my home to help fix this issue."

"Our home AC unit was broken down and needed a replacement ASAP. Trend Mechanics was called and they came the next day to access the problem. The main coils were leaking and they couldn't be fixed. Within a day, Trend Mechanics looked for new Unit, bought it, installed, and filed extended warranty for up to 10 years with the manufacturer. Parts and labors were also guaranteed up to 1 year. We're happy with the price and the services performed at our home. We would use them again next time. Thanks."

"Great service and fast response time. Very pleased and will definitely be using Jones Climate Control again in the future."

"Omega Heating went under the house, changed out of the filter, and reignited to the pilots. He mentioned in the next year I would need to replace my furnace because of rust, which was great advice. They voiced their concerns, which I was grateful for. They provided me an estimate for a replacement. I would recommend them to anyone. They were professional, on time, and went above and beyond."

"I highly recommend this business. The technician, Pierer, and his colleague were true professionals and incredibly courteous. Even though I was their last appointment of the night, they went above and beyond to source a replacement part that wasn't stocked on their truck. I truly appreciate their dedication to getting our HVAC unit running late in the evening. Thanks to them, my family was able to sleep comfortably with the heat restored."

"It's been a few weeks since my ducts were cleaned and I have so much less dust in my house! We have a fairly new home (4 years old) and I had no idea how much the construction of the home left in the ducts. The team was polite and were in and out in just a few hours. I"m very happy with the results and will use them again the next time our ducts need cleaning. Thanks to the team!"