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"Went very well. AACH came right out which was desperately needed since today's forecast is pretty high. Nice family run business, 3 generations. They were able to troubleshoot and fix it right away. Ii came out an easy fix with just needing the capacitor replaced. No charge for the service call. I will definitely use this business again for all my HVAC needs.
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"Chris & Sam were an amazing team. They were right on time and got the work done very quickly and efficiently. They went the extra mile to answer our many questions and trained us on using our thermostats. They answered our inquiries re options on future expansion of our system. They made sure we knew how to properly use our system to optimize its capabilities. We are seniors, and not techies at all. They explained our 3-zone system to us in terms we could understand and even installed an app on our phones to remotely control our thermostats. Chris was so patient with us. What a great experience."

"Butch called back right away. Came out in a timely fashion. Got one unit working. Then he said the main board was malfunctioning on the downstairs unit and would have to be replaced. It would cost 1200 or 1300. But if we spent a little extra on a service contract he would wave the trip fee and it would be 1100 something. Okay. We did that. It was too late for him to get the board that day so he came out the next day to install the board. But the unit still didn't come on. He said the thermostat was bad and it would we 300 to 500 to replace the thermostat depending on what we wanted. My husband told him we could do that ourselves. Just by pass it and get the unit working. Then he came down and said that the blower motor was out and it would be 1800 to replace the blower motor or 2400 to just replace the whole unit and then we'd be under warranty again. I told them I wanted a second opinion before we did that. I called Ed & Sons they came out, confirmed that we did need a new thermostat. And said they could rebuild the blower motor for around 100$. I ordered two new thermostats for 300 for both of them and my husband installed the thermostats. The work they did was fine. But I felt like they were more of the school of let's just replace parts until it works or we can sell them a new unit. Rather than what can we fix."

"Tech arrived on-time and performed the semi-annual inspection on both heat pumps and all 4 thermostats. They installed the original systems and I have used them ever since. They have been good at spotting potential issues and recommending work BEFORE there was a problem. Always a good job."

"What a fantastic experience!! I scheduled an appointment to have my system assessed for a mildewy smell with TKO after I had received poor service from another provider.  They scheduled me for the first available appointment, approximately 3 business days later. The next day, I discovered that my outdoor unit fan was not working. TKO originally thought that they wouldn't be able to come out until the next afternoon, but then did some digging to see exactly where their technicians were in the field, and figured out one crew was just around the corner. They fit me in, and were able to fix the problem in 10 minutes flat with the best attitude (it was already close to 5 on a hot day). They didn't even charge me!
On the day of my scheduled appointment, they arrived on time, and immediately diagnosed my mildewy smell. They had an easy solution to the problem. and provided education about way for me to easily do some preventative maintenance. They also recognized that my system had not been properly serviced by the previous company (which I was aware of) and offered to re-service it for me, which then qualified me for a discount for the service call for fixing the mildew issue.
All three technicians I worked for were very professional, very friendly, and provided useful information. They were careful about keeping the house clean. They did not try to upsell me on anything I didn't need, and even provided me some money-saving tips. I would be happy to work with this company as long as I live in Austin.
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"Replacing these parts probably saved me an ultra hot ;night in Texas this summer or next. You can do this yourself, but you can also get the daylights shocked out of you if you don't discharge the capcitor and get the wires right. Worth it.

I would appreciate being shown the readings on the capacitor and the "gum" on the relays. I believe they were there, but a top professional service would have offered to show the parts. It turns out I have a EE degree, so maybe I am an outlier in this.
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"The installation went well. Justin from sales is awesome and took all the inputs and scheduled the installation appropriately. The installation team Doug and JD are excellent. They worked very hard in the hot sun and installed very patiently. Very cooperative, cleared all the questions we have. We had an issue with the drainage of the purifier as it occupied our washer and dryer which prevented our washing machine installation and Costco denied the installation. But upon contacting prostar Doug or JD came and resolved the issue in no time. He installed the washer and dryer as well. Really appreciate the team and their services.."

"Everything went smoothly up until I had a ceiling leak and we found that the condensation line to the other unit was broken during the installation. It was not carelessness but a poor design by the builder of the home. Anyway, they agreed to fix it and the damage it caused, without any need for me to make a lot of noise. My only complaint was that the repair was long and drawn out taking 4 or 5 visits to complete and the repairman was good but never came on schedule."

"Legend Plumbing & Septic provided top notch service when they replaced our failing, old water heater. We had a unique situation at our house that required a tankless water heater as a replacement and this meant upgrading the gas service. Bret at Legend Plumbing & Septic kindly and patiently guided us through the decision process and provided encouraging options for a difficult situation. He is extremely knowledgeable and is more than willing to share his plumbing wisdom. Bret provided us with a reasonable quote, so we went forward with installation. When it came time for installation, Bret kept us apprised of the schedule, was prompt, he quickly and cleanly installed the water heater. Now we have an endless supply of fresh, hot water. I highly recommend Legend Plumbing & Septic for their integrity, attention to detail, cleanliness and passion for water heaters."

"Hi everyone I've been meaning to post about my experience of replacing my 3 HVAC systems over the summer. I have a really old home that had 3 HVAC systems that were between 18-25 years old each. Each slowly failed over the summer one by one requiring me to replace them all. They all ran on the old R22 refridgerant which is unbelievably expensive to refill locally unless you buy it online. We had gotten some bids last year 2017 and were quoted 25k-30k by different companies. We needed to replace a 2 ton, 2.5 ton, and 3.5 tons HVAC system. This past summer I took 4 bids on a Friday. I requested bids for the lowest cost system at 14 SEER. ARS Rescue Scooter gave me a bid $19990 for 14 SEER Carrier Sears gave me a bid of $21113 for 14 SEER Kenmore Abacaus gave me a bid of $28000 for 14 SEER Church gave me a bid of $30412 for 14 SEER Trane I'm probably similar to everyone else as this is not my area of expertise and I rely on other people to give me a fair bid, relying that they're being truthful and fair. That first day all of these people continued to hover in my home hoping to be the last one to give their sales pitch. They all tried the pressure tactic that if I didn't sign that day they wouldn't be able to guarantee that they could install it this week. It felt very similar to buying a used car and incredibly annoying. They all also said if I found a better price they would match it. I took the weekend to think it over and did some research. Turns out the HVAC units themselves only run $2000-$4000 each depending on what brand at 14 SEER. Therefore it should have only run about $6000 to $12000 for the 3 units I needed. The rest of the cost was for labor. People were charging me $8000-$18000 for labor!!! Looking into what went into labor, it consists of adding duct work, installing air handlers, installing the HVAC systems. I only needed the air handlers installed in their preexisting space and needed no additional duct work added to the current systems so I couldn't figure out how they justified $8-18k for labor. The following Monday, I took additional bids, but this time I let each HVAC company know to just give me the bid and to leave my home as soon as possible. I also let them all know that I already had multiple bids from Friday and had more coming on that day and to give me their best price. Village Plumbing gave me a bid of $23403 for 14 SEER Lennox H-Town gave me a bid of $14700 for 14 SEER Rheem Courtesy Air gave me a bid of $14380 for 14 SEER Ameristar Texas Air Repair gave me a bid of $11800 for 14 SEER Ameristar or Goodman Eventually I decided on Henry from Texas Air Repair even though other companies said they would match or better the offer. I personally think that people who give their best offer up front should be rewarded, not people who high ball you then drop their price $50 below the best bid you find after the fact. I upgraded the brand that I purchased and ended up purchasing a 2 Ton, 2.5 Ton, and 3.5 Ton 14 SEER Trane units from Texas Air Repair for $13500. I have been happy with the quality and the professionalism displayed by Texas Air Repair so and would highly recommend in the future. I definitely learned a lot about HVACs and hope this experience helps someone else out there from getting gouged."