Get matched with top heat pump repair or service pros in Dumfries, VA

"2/3/2021 - Glad to have found Pro Sky Wow, what a great experience I just had with Pro Sky! Our heat pump went out during an impending snowstorm. Two companies on Thumbtack were quick to respond. Pro Sky got the nod because they could dispatch a technician immediately. It mattered when our house was getting so cold so fast. It also helped that Frank explained clearly his companyâ s approach in his initial response. As soon as I confirmed the appointment with Frank, I received a text giving an ETA for technician William to come by. Oh, another thing I like about Pro Sky is they use the Housecall Pro platform to send me appointment info, estimates, and receipts. All were super clear, and the platform was so convenient. Back to William, he arrived promptly wearing a mask and minding his distance. He listened patiently to the long history of issues weâ ve had with our Carrier Infinity thermostat before setting out to run the diagnostic tests on our heat pump. The tests confirmed the system was in good shape, the problem was with the thermostat. William took the time to explain our options for a thermostat replacement and addressed all of our questions and concerns without trying to sell us any particular product (or service for that matter). That is how you earn trust and respect from your potential (and repeated) customers. We would like to rewire our full system to use a third-party thermostat, and we will request William for the job. Thanks Pro Sky! 8/18/2021 - A happy customer is a repeat customer Last week was my fourth service call to Pro Sky: (1) system rewired & thermostat replacement, (2) water heater replacement, (3) HVAC Spring services, and (4) A/C start capacitor replacement. Our A/C stopped blowing cold air on a near-100-degree day last week. Who you gonna call? Of course, I called Pro Sky. Frank reassured me he would always have availability for a loyal customer. A different technician this time, the process was the same. I received a text with a link to Housecallproâ s job description, arrival window, and estimate ($45 for a diagnosis visit). Santo arrived on time, made a quick diagnose (bad capacitor), provided a reasonable price quote for a replacement which we agreed to. He replaced the dual capacitor, did a health check of our A/C system and was done in about 30 minutes. Super efficient! The service fee was waived in our final bill. Our A/C has been running fine ever since. Thanks again, Pro Sky!"

"Provided great service when it was an emergency at my mothers house and got here AC back up and running right away and was also able to service my unit same day. He showed me exactly what was wrong and was very honest and fair with the pricing and repairs. Saved my mother a lot of money!!! He definitely has a customer for life with me. His knowledge and professionalism is excellent!!!! I would recommend him to anyone!"

"We had an absolutely fantastic experience with X&M Heating and Cooling! From start to finish, Richard was beyond responsive, professional, and genuinely a pleasure to work with. You don’t always expect replacing major home systems to feel stress-free, but Richard made the whole process smooth and even enjoyable. They replaced our AC/Furnace (Condenser, Coil Pack, and Heater) as well as our hot water tank—a big job—and the crew knocked it out of the park. Everything was installed with care, attention to detail, and a clear pride in their workmanship. Richard took the time to explain what was happening every step of the way, which gave us total peace of mind. What stood out most, though, was the responsiveness. Whenever I had a question, Richard was quick to answer, patient, and genuinely friendly—it felt like working with a trusted neighbor rather than just a contractor. If you’re looking for a team that does top-notch work - don't look any further."

"satisfied"

"Fantastic company. Saved me $1000 (50%!) on a repair vs a bigger company. Very responsive and honest. Cannot recommend enough."

"The Company is untrustworthy with their Prices. They offer no detailed Invoice, and their charges are A LOT more expensive than other Companies, to the point where I had to file a formal complaint with the BBB. Never again."

"He did a wonderful job. He was professional, courteous, hardworking and took his time. The prices are very reasonable. I will undoubtedly use him for all of my electrical needs. "

"It went well and was quick, but expensive"