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"I have lived in my home for over 23 years and have used several different Heating and Air companies thru the years... I needed service in Sept 2018 and had various coupon prices of $39 and $49 for an A/C tune up and was about to chose on of them but decided to check Angie's list for a review or google for the coupon companies. That is when I found American Family HVAC and started to read their reviews.. For some reason, I decided to use this company even tho the cost was a bit more money and boy am I ever happy that I went with my hunch. Sometimes it is NOT always about the money. I was really looking for an A/C furnace company that I could count on and use regularly. Not only was the repair gentleman that came out, on time and very thorough and professional but he spent a long time and I feel that I received the most thorough tune up that I have ever had. Josh, the service tech was just a delight and the best part was that this company has a membership contract that I was able to purchase. It is a small monthly charge monthly and . I get 2 free tune-ups a year included in the monthly fee for NO charge and if I need any service work I get 20% off of the charge and same day service...all for only $12.95 a month. What a wonderful idea and I cannot express how happy I am with this choice. It is a win-win deal for me and the company. I am a very happy camper with my choice of this company."

"great. tech came quickly, provided inspection plus free cleaning, and returned asap when problem was not resolved. ultimately, G&R replaced the needed part for half the cost quoted by my prior heating service."

"Our AC Replacement was done correctly and quickly. The Estimator and Installers were great!"

"I got 5 quotes for a new furnace and AC in Uptown Chicago and TDH was the lowest and most responsive. Tim responded to my questions and got back to me over the weekend. I hired them and they installed the new units that week. His team was professional and did a great job and I would definitely hire them again."

"I'd not used Veteran Cleaning Services before and wanted to get some answers about the dryer vent cleaning they offered.  My dryer is on the third floor and the vent terminates on the 5th floor.  I wanted to know if they would service a dryer that was not on the ground floor.  I emailed them via the Angie's List website.  They did not respond.  I emailed again a few days later and still no response.  Then I tried calling their office and left a message.  No response.  I called the office again and also their mobile number.  A few days later, we were able to connect.
They answered my questions about cleaning the dryer vent in my townhouse so I purchased a Big Deal for $100.  We agreed to a date and time.  Some days later I had to reschedule.  I called and the service was changed to a new date and time.
The day of service, Veteran Cleaning Services were a no show.  I contacted them and was told they had forgotten to note the new service date on their schedule due to problems with their phone system.   We scheduled for another day and they came as promised.
Service was carried out promptly with no issues.  The service tech suggested changing the cap on the vent because lint was being trapped by the cap and then falling back down the vent pipe.  He suggested removing the cap and replacing it with an elbow so lint can fly out the vent.  Other companies had never suggested doing that and I was pleasantly surprised by the suggestion as he was correct that the cap on the vent was not appropriate.
I was promised a receipt via email, which I have not received.  After the tech left, I found the dryer and washer were dirty with lint particulates and the laundry room floor had pieces of lint.  There were also a few pieces of lint on the stairs between the third and fifth floors.  Some lint is bound to escape notice but more of it should have been cleaned up.
Overall I was pleased with their service and would use them again.  I suggest their company work on being more responsive when customers call or email, and also, they should try to clean up as much lint as possible before leaving a customer's home.
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"Fantastic work. He explained what needed to be fixed and even mentioned how he usually replaces both springs, but didn't need to in our case unless we wanted to. Quality work, and would definitely hire again for any appliance repair."

"I had worked with several HVAC contractors in the past few years, and finally I found Bernard that is both honest and very knowledgeable. Our furnace broke down during the weekend. We had a service call from company A in the morning. The recommendation was to replace induce motor (~700 usd), or the whole unit. I called Azrikam to get another quote for comparison. When Bernard came, he fixed the unit in 5 minutes. It turns out there is no need for replacing the induce motor, he can fix it with simple tools. What a difference! It not only saved me money, but also spared my family a few cold nights! I really appreciate Bernard's honesty and expertise!"

"Installation went very well. Chad was professional and a pleasure to work with. The job was done properly and in a timely fashion."

"I had received an Angie's list deal for air duct cleaning from this company. Technician was pleasant but did not speak English so any of our questions about the procedure were not able to be answered. He set up the system which included a large containment unit that was attached to the furnace. The technician took his time and appeared to know his job and the whole procedure took 4 /12 hours. Unfortunately, something happened in the basement, not sure what, but the entire basement was enveloped in a cloud of dust. Every surface is coated with a fine layer of black dust. We will have to wash or wipe down EVERYTHING. All the furniture will have to be cleaned. For this I'm giving a lower review grade."

"Service man arrived on time and did a quality replacement job. Would highly recommend this company
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