
Serving Esom-hill, GA and surrounding areas
Approved
Super Service Award Winner
In business since 1966
Free estimates
Emergency services offered
"On Sunday, 6/7/2020, our air conditioner stopped working. We were aware that it was an older unit, so we were not completely shocked that it stopped working. We'd had an issue with the furnace this past winter, so we contacted the same company. The same service person who came out in the fall returned for the service call. He completed his assessment and determined that two replacement parts might address the issue. Upon installing the parts, unfortunately, the unit would not stay on and he determined that we would need a replacement unit. We didn't think to seek any additional opinions on whether or not it could be repaired and resigned ourselves to the fact that we would have to replace the entire system. Because it was such a large purchase, we determined that we would need to comparison shop to ensure we made an informed decision on the replacement. So, we set about obtaining system replacement quotes. I initially reached out to coolray thinking that I was scheduling an estimate consultation for a replacement unit. But to my surprise, yesterday (6/10/2020) Steven Vura arrived at my home and indicated that he was a service technician (not a salesperson or “comfort specialist”). He proceeded to inform me that he would be able to do an assessment of the issue and repair it if possible, but that he would be unable to provide a quote for a new unit, and that someone else would have to come out for that, if needed. I was initially a bit flustered, because at this point, I assumed that a replacement unit was a foregone conclusion. But to my amazement and delight, Steven was able to fix the unit! He discovered that the technician from the other company wired the new parts incorrectly, thus leading to it’s inoperability. Steven diagnosed someone else’s substandard work and successfully made a repair which will LITERALLY save my family thousands of dollars. He is (clearly) extremely knowledgeable and he was also the consummate professional. He was vigilant about observing all safety protocols (mask, coverings for his shoes, social distancing, etc). He was polite, completed the work in a timely manner and was not in any way “overbearing”, too chatty, etc. He also did not attempt to upsell me on anything associated with the repair. He also made a recommendation on a warranty purchase which also saved me additional money as well. I couldn’t be more pleased with the service Steven provided. He did an excellent job and represented the company and their workmanship exceedingly well. He delivered an exemplary level and caliber of service and the total cost of the work was fair and reasonable."







































