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"Robby from Pronto replaced the compressor and coil on our air conditioner that was in the ninth year of a 10 year warranty. There was no charge for the very expensive replacement parts (compressor and coil). There was also no charge for the labor since Pronto had installed and maintained the air conditioner. Robby did a fantastic job. Pronto really backs up a warranty. The service from Pronto is the best that anyone could hope for."

"The only model thermostat they offered was high priced ( $350 plus installation or $453 total), High tech, WiFi link to smartphone, programmable. I told him I wanted a simpler model and was told the only other option was more complicated and more expensive and that "this is how thermostats are now". I told him I was upset, but had no other options. I now know this was 'extortion' , since other simpler models are still available and would have been better suited to this senior citizen. A furnace cleaning the same month prompted a list of things I should buy despite the furnace passing it's tests.....be prepared for a sales pitch. They did come promptly and were polite. I will not hire them again."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"Called another company originally they asked how old the furnace is and I said about 5 yrs. old (it is 6 yrs old). They informed me that I should get a hold of the company that put it in because it should still be under warranty, which after I looked it was. So I called Service Today to set up an appt. to have them look at it. Andrew came out and with various questions asked I said that the thermostat we have is wifi and that is how we run it. Comcast upgraded the wifi in the neighborhood the day before and it was today I woke up and noticed that the thermostat wifi was not connected to the wifi anymore. He looked into it and noticed that when I put it on heat via by phone app or manually by the wall thermostat, it was turning on the A/C instead and visa versa. He came at a price to me of about $350 to run a diagnostic to find the issue. He did and then he comes back and tells me that the thermostat itself is burn out (I bought the thermostat from them when I had the new furnace installed 6 yrs. ago). Andrew goes to his van and of course comes with only 2 thermostats that he has on hand. One is not wifi and it was $350 or so and the other was $800 which was wifi programmable. He did say we could just go and get one from Best Buy or something but we would have to install it. We decided on the lower cost of the 2. As he was installing it I looked up the retail cost for the same exact one he was putting in (Honeywell T4Pro) and it was $75 at Best Buy. I mean really.........that much of a mark up in cost!!! It is like this company does not understand that we are in a pandemic and that money for so many people is really really tight!! To gouge customers like that. As I sat in my office crying about the cost I let myself get washed into, after a while I asked Andrew why such a big cost increase on the thermostat. He said he has nothing to do with the pricing of items, which I understood. Andrew was a nice guy and just doing his job. I put this gouging at the feet of the company because right now, people have to decide to either pay a heating/electric/etc. bill or pay a company a massive cost to have a thermostat put in. Andrew did take down some wires that were for a humidifier that was on the old furnace prior to installing the new one and also cleaned some dust and lint from the furnace. Will I call these guys again, only if I know that there is something wrong with the furnace that is under warranty still, other then that, I cannot afford them. They were better when they were Airtech. The C rating I gave it has more to do with how nice Andrew was then the company. For the company itself, I give it an F"

"I contacted SOS over the weekend and the technician was able to come on Monday night (great considering my work schedule). He was on time (within the 2 hour window agreed upon), courteous and thorough. After he installed the unit in a timely manner (my 3 yr son thought it was really fast) he explained how to operate it efficently and gave tips for optimal wear and tear, very professional and thoughtful (above and beyond if you ask me)! He also left the work area very clean, unlike some install experiences we've had. We would definitely call SOS again!!!"

Magic & Miracles is not longer open for business.

"The call went exceptionally well. Terry was impressive in both his extensive knowledge of the options available for replacement across various price points and the features, advantages, and benefits of representative units. He kept my needs in mind throughout his call and I felt that I was choosing what was best for my situation rather than being sold a unit he favored. Terry is not only knowledgeable but courteous, respectful, customer-service oriented, and professional in all aspects of his service call and his demeanor in interacting with me. He worked quickly despite having to replumb the pipe configuration created for the previous installation and a different physically sized disposal unit being replaced. The new unit is working with no leaks or concerning noise that typically indicate excessive vibration or incorrect installation. I placed a service request on Angie’s list and McQuillan Brothers was the first vendor to respond, demonstrating to me that this company is on top of the marketing of its business. If I needed further proof of this company’s competence, it occurred when their technician/licensed plumber, Terry, showed up at my door. I’m hopeful that I won’t need plumbing help again anytime soon, but if I do, I’ll be calling McQuillan Brothers and specifically requesting Terry to help me out once more."

"Excellent came out the same day and seems to be an easy fix had my furnace running in fifteen minutes."

"Service couldn't have been better.  Mike (I think his name was) was very professional.  He arrived while my wife was home and uninstalled the old water softener, installed a new water softener ($480), and connected the water line to the freezer's ice maker ($100).
All of this took a few hours.  By the time I arrived home from work, he was finished and showed me how to work the new water softener.
He was very polite the entire time.  I would definitely use their service for plumbing again in the future.
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"I am providing an update to this review. I received a call from companies owner and was patient to hear what I have to say. Explained in details in their billing practice and apologized for scheduling discrepancies. He also refunded $200. That was a grand gesture made to correct previous overcharge and I appreciated that very much. I thought I should take time and provide this feed back and revert my review for excellent responsiveness and work. My experience with Hoffman Cooling & Heating was a disaster from start to end. I called them on Friday morning, I received a call back at noon scheduling me for Saturday with $89 initial visitation price. I waited Saturday till 2:30 and called them to see why no one showed up. I was told there is nothing on their schedule but they can set one up but it be $129 cause its Saturday. I somehow convinced them about how I scheduled it previous day and quoted price of $89. Thankfully they obliged to send a repair person for that agreed price. He (Joe) showed up and replaced a Capacitor. I asked how much that Capacitor costs, I was told it is $316. He sepnt about 15 minutes and charged me a total of $405.83 ($316.83 for part and $89 for service). After he left I Googled the replaced part GE 97F9833, it was available on Amazon for $19. I promptly called them and asked why I was charged $316.83? Especially conning me thats how expensive that part is and it is hard to get it from factory and such. I understand someone charging me for part & labor. If they told me part is $50 and we charge labor $1000 per hour I would have hired someone else. So simply put, if you want a honest business that charges you a fair price go somewhere else. I definitely not giving my business to these greedy people."