Get matched with top swamp cooler installers and replacers in Henrico, VA

"As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team."

"I put off replacing my furnace b/c of so many bad experiences…..& I wanted to do some research before hiring someone to replace it. Unfortunately it went out again & I needed someone immediately. I took a chance & called Armstrong after reading reviews. They came out quickly, recommended replacement & provided all information up front. They thoroughly addressed all my concerns…. they were professional, on time and treated my home like their own. I’m very satisfied"

"The install went very well. He's very professional & helped us select a top of the line unit to replace our old one that was 20 years old."

"My experience with C3 was wonderful, start to finish. Bryan, unlike other folks who gave me an estimate, took time to talk with me, explain everything in detail, and was available as needed throughout the project. He has also been great about promptly providing the names of good companies for other needs I had, i.e. a plumber or someone to check out possible water damage. The crew were prompt, polite, and very patient with my questions throughout the process, as was the office staff. I would not hesitate to hire this company again!"

I’m Cecil, owner of Supercharged Mechanical. We provide professional HVAC, electrical, and plumbing services for residential and commercial customers, covering everything from routine service to full new‑construction installations. With over 20 years of hands‑on experience, we bring expertise, reliability, and strong attention to detail to every project.\nWe are fully licensed and insured, and we are proud to offer pricing that outperforms most competitors. Our commercial work includes trusted names such as VDOT, Cato, and Lowe’s.

"I had my SC evaporator unit freeze up right before the temps started reaching 100. I called that night, and they came out the next morning to investigate. ( had to wait for the unit to defrost before they could diagnose it) We discovered that it was low on Freon, which caused the freezing, but when we opened up the cover to the evaporator, it was completely rusted. The lack of airflow caused the unit to rust out. This was the original AC installed 24 years ago. They also discovered that the builder undersized all the duct-work. the size of the return, couldn't supply enough air to the system. (yes, i checked the math, and they were correct). They gave me several options on replacing the unit, and I went with the most efficient, highest SEER rating, since we're planning on staying in the house at least another 10 years. They replaced both the furnace, and the AC unit, and ran all new, larger duct-work, they arrived promptly at 8 AM, and the crew finished up around 6 PM. There was an issue with the mainboard controller (factory problem), and they followed up and replaced it. The whole crew was polite, friendly, and cleaned up after themselves. The new unit is much quieter, the airflow downstairs is dramatically better, and hopefully, I'l start to see those energy savings in my next Dominion Power bill :)"

"I was impressed on the details they pointed out others missed. Very good price (second lowest of 5 quotes), the installation team was careful in my home, no dirt or damage. Will absolutely use for maintaining unit and next replacement"

"Wonderful! We received great guidance regarding the best options for repairs and upgrades."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Atlantic Heating came out at the scheduled time, and the installers were courteous, professional and kept my house clean.   They had no problem 
installing a new coolant line, even tho another company said it could not be done!   Andrew came out to make sure the job got
started on time and correctly, and checked in several times.   He was available to answer questions, and responded promptly when we needed to move the thermostat after the installation.
They were very creative in relocating the new unit on my hill and built a very nice pad.  
Andrew Cox made this purchase as easy and painless as possible and helped me get a Dominion VA Power rebate as well as
special financing.   When I have to replace my 2nd unit, I will definitely work with him.
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