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"Everything went smoothly up until I had a ceiling leak and we found that the condensation line to the other unit was broken during the installation. It was not carelessness but a poor design by the builder of the home. Anyway, they agreed to fix it and the damage it caused, without any need for me to make a lot of noise. My only complaint was that the repair was long and drawn out taking 4 or 5 visits to complete and the repairman was good but never came on schedule."

"Legend Plumbing & Septic provided top notch service when they replaced our failing, old water heater. We had a unique situation at our house that required a tankless water heater as a replacement and this meant upgrading the gas service. Bret at Legend Plumbing & Septic kindly and patiently guided us through the decision process and provided encouraging options for a difficult situation. He is extremely knowledgeable and is more than willing to share his plumbing wisdom. Bret provided us with a reasonable quote, so we went forward with installation. When it came time for installation, Bret kept us apprised of the schedule, was prompt, he quickly and cleanly installed the water heater. Now we have an endless supply of fresh, hot water. I highly recommend Legend Plumbing & Septic for their integrity, attention to detail, cleanliness and passion for water heaters."

"Hi everyone I've been meaning to post about my experience of replacing my 3 HVAC systems over the summer. I have a really old home that had 3 HVAC systems that were between 18-25 years old each. Each slowly failed over the summer one by one requiring me to replace them all. They all ran on the old R22 refridgerant which is unbelievably expensive to refill locally unless you buy it online. We had gotten some bids last year 2017 and were quoted 25k-30k by different companies. We needed to replace a 2 ton, 2.5 ton, and 3.5 tons HVAC system. This past summer I took 4 bids on a Friday. I requested bids for the lowest cost system at 14 SEER. ARS Rescue Scooter gave me a bid $19990 for 14 SEER Carrier Sears gave me a bid of $21113 for 14 SEER Kenmore Abacaus gave me a bid of $28000 for 14 SEER Church gave me a bid of $30412 for 14 SEER Trane I'm probably similar to everyone else as this is not my area of expertise and I rely on other people to give me a fair bid, relying that they're being truthful and fair. That first day all of these people continued to hover in my home hoping to be the last one to give their sales pitch. They all tried the pressure tactic that if I didn't sign that day they wouldn't be able to guarantee that they could install it this week. It felt very similar to buying a used car and incredibly annoying. They all also said if I found a better price they would match it. I took the weekend to think it over and did some research. Turns out the HVAC units themselves only run $2000-$4000 each depending on what brand at 14 SEER. Therefore it should have only run about $6000 to $12000 for the 3 units I needed. The rest of the cost was for labor. People were charging me $8000-$18000 for labor!!! Looking into what went into labor, it consists of adding duct work, installing air handlers, installing the HVAC systems. I only needed the air handlers installed in their preexisting space and needed no additional duct work added to the current systems so I couldn't figure out how they justified $8-18k for labor. The following Monday, I took additional bids, but this time I let each HVAC company know to just give me the bid and to leave my home as soon as possible. I also let them all know that I already had multiple bids from Friday and had more coming on that day and to give me their best price. Village Plumbing gave me a bid of $23403 for 14 SEER Lennox H-Town gave me a bid of $14700 for 14 SEER Rheem Courtesy Air gave me a bid of $14380 for 14 SEER Ameristar Texas Air Repair gave me a bid of $11800 for 14 SEER Ameristar or Goodman Eventually I decided on Henry from Texas Air Repair even though other companies said they would match or better the offer. I personally think that people who give their best offer up front should be rewarded, not people who high ball you then drop their price $50 below the best bid you find after the fact. I upgraded the brand that I purchased and ended up purchasing a 2 Ton, 2.5 Ton, and 3.5 Ton 14 SEER Trane units from Texas Air Repair for $13500. I have been happy with the quality and the professionalism displayed by Texas Air Repair so and would highly recommend in the future. I definitely learned a lot about HVACs and hope this experience helps someone else out there from getting gouged."

"I will not be using Tasco again for my air conditioning needs. I recently agreed to have them replace a faulty expansion valve in my relatively new system, which they had installed. The expansion valve was free (a warrantied product). They used 2 lbs. of freon. They also installed a $38 dollar dryer. The two technicians spent a total of 1 hour and 13 minutes to complete the work. The estimate to complete the work was $1200.00. You would think that this company would cut me a better deal for warranty work. Upon completion of the work, I requested an itemized bill. Later that day, the owner stated they do not give out itemized bills and that he charges a flat rate for his services. After arguing wth him for a short time he stated that because I agreed to his estimate there was nothing to argue about. If you charge a flat rate why would there be an estimate? When I started using Tasco, they had an A rating- it is now down to a B. Do yourself a favor and go with a better company that is cheaper. Make sure you get an itemized bill. You can look up the cost of every part online. I never minded paying a premium for good service, but this is ridiculous."

"Prior "tune up" service provider apparently messed up the hvac and then tried to sell me a replacement scenario over $3000 or a new unit for over $4000.  Next Service guy, as above noted, explained all the problems and the disconnected wiring left by the prior folks, and said it could be fixed for around $200, but it cost $410 as indicated above.  I do not think he arbitrarily increased his bill--just found more stuff that needed fixing than originally contemplated, and had to make a second trip out with one of the parts needed.
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"Computer had been acting up for a while but I kept putting off getting it fixed.  After reading all the great reviews, I decided to give N.A.T.S. a call.  So glad I did.   Jim was able to resolve all my problems remotely - no drop off or pick up necessary - so convenient!  I feel like I have a brand new computer, it runs so well and FAST too.  I couldn't be happier and wouldn't hesitate to use his services again.  My only regret is that I didn't call him sooner.
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"Great customer service and worked fast in replacing a broken garbage disposal and installing a new one.
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"The team at insulation works did an excellent job of adding insulation to my attic and weatherizing my doors. The house was noticeably cooler immediately after they had finished. Their ability to explain the process, communicate any concerns, and answer all of my questions made them an exceptional experience."

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Forrest was extremely responsive. I called and he was able to come by, I believe, the next day to an energy audit to determine why my electric bill was outrageous and the temperature varied throughout the house. Right away he determined there was virtually no insulation in the attic (easier said than done considering the dark,  3 ft crawl space filled with giant metal ducts) except what was left from the original install in 1975. I was able to schedule to have the work done in about 5 days. I'm not sure if the price was good or not but I really liked Forrest and he was available to get the work done ASAP...that made it the right price!  He and his crew arrived when they said they would, blew in the insulation, mended ducts, expelled all the critters in the attic, and replaced the broken booster fan blocking the air going to the opposite end of the house.

I also texted Forrest Friday with concerns that there was hot air coming out of the vent when the AC wasn't on, he said he could be there the next day to check it out. He showed up when he said he would, determined that coincidently, I walked under the vent right when the AC turned on and all the hot air was being pushed from the duct.  There was no issues other than my bad timing.

I will continue to use this company for everything and anything they can provide that I need in the future.

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"The gentleman was polite and told me his price with parts and labor. Then I asked him can I buy the part and install it my-self.
He said sure can which was very kind of him and he even came back to show me where I had one wire off to make it work.
I would use him again if I wasn't moving out-of-state so if you need a/c heating service done call this man and you wont be unsatisfied. He will do it right and give you the right price.
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