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"Everything went smoothly up until I had a ceiling leak and we found that the condensation line to the other unit was broken during the installation. It was not carelessness but a poor design by the builder of the home. Anyway, they agreed to fix it and the damage it caused, without any need for me to make a lot of noise. My only complaint was that the repair was long and drawn out taking 4 or 5 visits to complete and the repairman was good but never came on schedule."

"Legend Plumbing & Septic provided top notch service when they replaced our failing, old water heater. We had a unique situation at our house that required a tankless water heater as a replacement and this meant upgrading the gas service. Bret at Legend Plumbing & Septic kindly and patiently guided us through the decision process and provided encouraging options for a difficult situation. He is extremely knowledgeable and is more than willing to share his plumbing wisdom. Bret provided us with a reasonable quote, so we went forward with installation. When it came time for installation, Bret kept us apprised of the schedule, was prompt, he quickly and cleanly installed the water heater. Now we have an endless supply of fresh, hot water. I highly recommend Legend Plumbing & Septic for their integrity, attention to detail, cleanliness and passion for water heaters."

"Hi everyone I've been meaning to post about my experience of replacing my 3 HVAC systems over the summer. I have a really old home that had 3 HVAC systems that were between 18-25 years old each. Each slowly failed over the summer one by one requiring me to replace them all. They all ran on the old R22 refridgerant which is unbelievably expensive to refill locally unless you buy it online. We had gotten some bids last year 2017 and were quoted 25k-30k by different companies. We needed to replace a 2 ton, 2.5 ton, and 3.5 tons HVAC system. This past summer I took 4 bids on a Friday. I requested bids for the lowest cost system at 14 SEER. ARS Rescue Scooter gave me a bid $19990 for 14 SEER Carrier Sears gave me a bid of $21113 for 14 SEER Kenmore Abacaus gave me a bid of $28000 for 14 SEER Church gave me a bid of $30412 for 14 SEER Trane I'm probably similar to everyone else as this is not my area of expertise and I rely on other people to give me a fair bid, relying that they're being truthful and fair. That first day all of these people continued to hover in my home hoping to be the last one to give their sales pitch. They all tried the pressure tactic that if I didn't sign that day they wouldn't be able to guarantee that they could install it this week. It felt very similar to buying a used car and incredibly annoying. They all also said if I found a better price they would match it. I took the weekend to think it over and did some research. Turns out the HVAC units themselves only run $2000-$4000 each depending on what brand at 14 SEER. Therefore it should have only run about $6000 to $12000 for the 3 units I needed. The rest of the cost was for labor. People were charging me $8000-$18000 for labor!!! Looking into what went into labor, it consists of adding duct work, installing air handlers, installing the HVAC systems. I only needed the air handlers installed in their preexisting space and needed no additional duct work added to the current systems so I couldn't figure out how they justified $8-18k for labor. The following Monday, I took additional bids, but this time I let each HVAC company know to just give me the bid and to leave my home as soon as possible. I also let them all know that I already had multiple bids from Friday and had more coming on that day and to give me their best price. Village Plumbing gave me a bid of $23403 for 14 SEER Lennox H-Town gave me a bid of $14700 for 14 SEER Rheem Courtesy Air gave me a bid of $14380 for 14 SEER Ameristar Texas Air Repair gave me a bid of $11800 for 14 SEER Ameristar or Goodman Eventually I decided on Henry from Texas Air Repair even though other companies said they would match or better the offer. I personally think that people who give their best offer up front should be rewarded, not people who high ball you then drop their price $50 below the best bid you find after the fact. I upgraded the brand that I purchased and ended up purchasing a 2 Ton, 2.5 Ton, and 3.5 Ton 14 SEER Trane units from Texas Air Repair for $13500. I have been happy with the quality and the professionalism displayed by Texas Air Repair so and would highly recommend in the future. I definitely learned a lot about HVACs and hope this experience helps someone else out there from getting gouged."

"I will not be using Tasco again for my air conditioning needs. I recently agreed to have them replace a faulty expansion valve in my relatively new system, which they had installed. The expansion valve was free (a warrantied product). They used 2 lbs. of freon. They also installed a $38 dollar dryer. The two technicians spent a total of 1 hour and 13 minutes to complete the work. The estimate to complete the work was $1200.00. You would think that this company would cut me a better deal for warranty work. Upon completion of the work, I requested an itemized bill. Later that day, the owner stated they do not give out itemized bills and that he charges a flat rate for his services. After arguing wth him for a short time he stated that because I agreed to his estimate there was nothing to argue about. If you charge a flat rate why would there be an estimate? When I started using Tasco, they had an A rating- it is now down to a B. Do yourself a favor and go with a better company that is cheaper. Make sure you get an itemized bill. You can look up the cost of every part online. I never minded paying a premium for good service, but this is ridiculous."

"Prior "tune up" service provider apparently messed up the hvac and then tried to sell me a replacement scenario over $3000 or a new unit for over $4000.  Next Service guy, as above noted, explained all the problems and the disconnected wiring left by the prior folks, and said it could be fixed for around $200, but it cost $410 as indicated above.  I do not think he arbitrarily increased his bill--just found more stuff that needed fixing than originally contemplated, and had to make a second trip out with one of the parts needed.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Great customer service and worked fast in replacing a broken garbage disposal and installing a new one.
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"The team at insulation works did an excellent job of adding insulation to my attic and weatherizing my doors. The house was noticeably cooler immediately after they had finished. Their ability to explain the process, communicate any concerns, and answer all of my questions made them an exceptional experience."

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Forrest was extremely responsive. I called and he was able to come by, I believe, the next day to an energy audit to determine why my electric bill was outrageous and the temperature varied throughout the house. Right away he determined there was virtually no insulation in the attic (easier said than done considering the dark,  3 ft crawl space filled with giant metal ducts) except what was left from the original install in 1975. I was able to schedule to have the work done in about 5 days. I'm not sure if the price was good or not but I really liked Forrest and he was available to get the work done ASAP...that made it the right price!  He and his crew arrived when they said they would, blew in the insulation, mended ducts, expelled all the critters in the attic, and replaced the broken booster fan blocking the air going to the opposite end of the house.

I also texted Forrest Friday with concerns that there was hot air coming out of the vent when the AC wasn't on, he said he could be there the next day to check it out. He showed up when he said he would, determined that coincidently, I walked under the vent right when the AC turned on and all the hot air was being pushed from the duct.  There was no issues other than my bad timing.

I will continue to use this company for everything and anything they can provide that I need in the future.

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"At my annual inspection by a different company, I was told a part (whose name I can't remember) was restricted and needed to be replaced. They quoted me $846 to do the work. I called the company that installed the system and they quoted me $640 and explained that since they would need to come from San Antonio they needed to include travel time. Then I found Hometown appliance on Angie's List. He was up front about how he bills, gave me an estimate over the phone of what it would cost to do what the original technician said needed doing. But, he also offered to come and check the diagnosis to make sure the work really needed to be done. When they came, they discovered the leak in the coil. Coincidentally, replacing the coil also included replacing the part I was originally told about. So the worked with me an Carrier to have the coils sent and they came and installed it, very professionally, very helpful people. So let me summarize all the value I got. I got a free diagnosis, I got an accurate diagnosis, and I got it repaired for $300 less that what was quoted me from somebody I know assume are crooks. I got great value and great service from Hometown Appliance."