Get matched with top water main install, replace or repairers in Tewksbury, MA

"I would thank them for the work and services. Max was very prompt and polite. We were definitely taken aback with the bill. We were not informed about any of the charges around: 1. Time taken for pulling the permit(1hour@$180) 2. Time for inspector coming in(1hour@$180) 3. Price for permit These 3 costs total to $425. The material cost of $263 definitely seemed marked up. * I wish they had mentioned about expecting these costs so that we could make an informed decision. * We have had several permits pulled in last year ( had frozen pipe burst situation so had renovations going on for multiple months) and never were charged for the time taken to pull permit or for inspectors time at the time of inspection. * Max mentioned it was going to be $180 an hour and you were here for 2 hours from start to end.. The father(Peter) kept mentioning about the emergency charges that there are plumbers that charge $300 an hour, I was clear that we were okay with waiting for a couple of days so there was no question of those charges being applied. He kept giving an explanation of the bill being high enough but it seemed very vague. We were charge $1100 for 2 hours of work to fix a slow gas leak that National grid had identified and pointed to us so they shut of our gas supply. National grid guys had told us that it would be only 1-2 hours of plumbing work. I would not recommend them for sure for the sour taste it has left for us. I wish we went with presidential plumbing or 128 plumbing that we have gone in the past. They are expensive but you know the quote before hand."

"Nick’s response time, quote, and work was outstanding! He was able to fit me and do the repair quickly and it is much appreciated. Thank you!"

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"Mike is awesome! Professional, polite, and friendly. I tried to DIY my toilet repair but after getting pretty far down the road decided not to risk making a big mistake and called him. He was super responsive, fixed the problem quickly, and charged me a fair price. I've been looking for a new plumber who will be my plumber from now on, and now I've found him. HIGHLY RECOMMEND!"

"Addressed quickly and professionally"

"Technicians were professional and efficient. The technician was very pleasant and respectful. There was a slight issue, not the technician's fault, but they responded quickly to my concern and returned promptly to address it. I would use them again. "

"Eric was very precise in his work. We had some speed bumps that occurred due to the full gut of the bathroom. He dealt with problems effectively and kept us informed as to what he needed to do and why. Eric was great to work with and the end product was perfect. We would recommend Hot & Cold Plumming!"

"Fast, efficient."

"I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!"

"Cody and his crew were amazing-- we had a complicated issue that required multiple visits and coordination with the city's engineers. Cody was professional, knowledgeable, and as dedicated to getting the job done right as if it had been his own home. His quotes were accurate and competitive, he and his crew were on time (and often stayed late!) and kept the work area clean and safe. We will never call anyone else!"