Get matched with top doors installers or repairers in Mapleville, RI

"I am an avowed DIY-er, but I know my limitations ! In our version of "This Old House", our recent purchase of a 1910 home was in desperate need of new windows. The quotation appointment was prompt, on-time, with options offered for different grade of replacements and features. The price seemed fair (not a bargain basement offer, and VERY far from the 'ridiculous' numbers always put out by an un-named famous national chain). The expectations for installation date range were clearly set (as we all know some of the supply chain challenges we are all currently living with). Installation date was arranged, once they had the units from their supplier. Friendly reminder call the day before, crew of 2 showed up exactly on time, and the work was efficiently and professionally executed. 15 replacements completed on 1st day, and 2 more days (per plan) to complete to work for installing 2 brand new openings for 2 additional windows. Only a few days in, so far - but we could NOT be happier. The work was completed with craftsmanship (see below, as a portion of the work was more than just installing replacements)."

"I selected Mass Garage Door Expert after contacting several other companies who were booked for several weeks. Mass Garage Door had open appointments two days out. The installer arrived on time, and was able to make the repair on the spot. He also provided me some useful information about the condition of my equipment and possible improvements. I would highly recommend them and will use them again in the future."

"I called Pride on the advice of a local realtor. An upcoming commercial building sale required work to be done immediately. We had a jammed lock on an exterior door and needed a locking knob on an interior door. I called on Thursday, needing the work done on Monday. I left a voicemail message, and the callback came in minutes. On Monday morning, the work was done and I had an emailed receipt. As a plus, both locks were keyed the same! I learned in a call that they do door repairs and alarm wiring too. They have over 20 years experience and are happy to explain their work. I will definitely use Pride Locksmith in the future!"

"Excellent experience from the estimate to completion. Work was expertly done, with attention to detail. The wooden doors now look better than when they were new. All of the crew were professional, pleasant, respectful of the property and did outstanding work. Over the years we have done our own painting and the work of this team exceeded our expectations."

"Replacing of the doors and gutters went great. Rob from Exact was meticulous about his work replacing our door and super clean after leaving each day. Gutter install went fast and painless. Would hire Exact again in a heartbeat."

"Terrible. We decided to order new garage doors through the provider. After significant delays and a number of phone calls and other communications that were not returned, the doors finally arrived. We were asked for more payment as there were additional "issues" with the installation. We had another garage program ongoing at the time of delivery (we waited 4mo plus for installation after being told it would be 6-8 weeks), and were not able to accommodate the installation of the openers we had ordered. The provider asked for full payment with multiple promises of return, but never did after 6 months. We have a series of unreturned phone calls and communications.
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"Roland was professional and successfully installed the wrought iron railing inside our front door area. He reviewed various installation options with safety being a key component so the railing would be strongly anchored to the wall. He did not waste time and cleaned up thoroughly after. Would DEFINITELY use Roland again and highly recommend him."

"We recently had a complete roof replacement. Before proceeding, we did comprehensive research of area companies and Vista came out on top, with good reason! All appointments were not only on time but were extremely punctual. We met first with Product Specialist Holly, who was enthusiastic, very knowledgeable and helpful. While at our home assessing the proposed job, Project manager Rick explained the entire process in layman's terms. The day of the job, Project Supervisor Marc arrived early and went over the entire job with the crew. All company representatives left us with a business card with their cell #'s to call if we required anything. The installation crew was amazing. They arrived early and began immediately. They were no nonsense, very focused and, worked like a well oiled machine. All Vista team members were polite and respectful of my special request to be cognizant around some of my more cherished trees & shrubs. Vista was fastidious in their care for my home and lawn, not one speck of debris was left behind. Vista, the installation crew, company representatives, everyone, exceeded our expectations. Vista stands behind their work and products. If you wish to relax after a major home improvement project knowing the job was done correctly, you will want to consider Vista. Dan & Kim Belchertown"

"UPDATE #2:
Windows, sliding doors and front door are finally finished.  The installers did a fantastic job.  The windows we ordered were not the ones we received.  We ordered the SoftLite Pro window and received the Imperial LS.  The LS is a better made window as it's one of the upper tier SoftLite windows but with the standard glass package ends up with a slightly higher u factor (0.28 vs 0.27 for the Pro).  Plus, the opening is a little smaller as the Pro has a thinner sash.  But it really isn't enough of a difference to gripe as the windows look terrific.   SoftLite offered us a credit for the rebates so we could purchase a new AC unit that would fit the narrower sash, which was a solid gesture on their part.  

The sliders we ordered were not even offered by SoftLite.  So we ended up with a triple pane 0.26 u factor slider for the cost of a double pane 0.27 u factor (which is not made, it's actually a 0.28 u factor double pane slider).  The sliders are seriously heavy.  I'd recommend anyone considering sliders to get the triple pane slider since it's all glass, there's a lot of heat transfer - better to have the extra protection here.  

The ThermaTru door had a couple cosmetic dings from the manufacturer - extra caulk, a slightly cracked frame.  Again, easy enough to just fix those issue than to get bent out of shape about it.  

All in all, it wasn't the smoothest job and there were real communication issues.  The owner had other issues he was dealing with so I can understand it to some extent.  Still, as a business, communication is key.  The installers were great - really courteous, really professional.  They worked right through for two and half days to get the windows and front door done.  Then came back for another full day to do the sliders.  

Most contracting jobs will have problems - this one had more than it's fair share.  But the key is to acknowledge the problems and make them right.  They did that.  And in the end, the product - the whole reason for the job in the first place - turned out beautifully.   


UPDATE #1:
Received a call from the owner on Monday, 27 July.  He acknowledge problems and is trying to make things right.  There were very real issues with communications, scheduling, and ordering as the sliding doors we ordered were only just submitted on Monday 27, July, even though we ordered them back in early June.  The 4-5 week project we were quoted will end up being an 8-10 week project and the window and front door portion will be installed (I hope) the first week of August.  I will continue to update as the project progresses.  I'm hopeful the worst is over.

After calling several times to find out the status of our install, since we were a few weeks past the original time quote and I still hadn't been contacted, the run around started on 17 July.  Apparently the windows were manufactured and were shipped to the contractor but there were no sliders.  In fact, no one seems to know where the sliders are or if they were ever ordered (I say apparently because I have no way of knowing or verifying this) .   Still, the windows were in so we were told we would be able to at least get that portion of the job done and when the doors were available, they would come back to do those.  The first date we were told they would be installed was Monday, 20 July.  The owner, Steve, called and asked me to call him to confirm the Monday install.  That call was on Friday the 17th and I returned his call on Saturday AM and left a message saying that Monday would be fine.  Monday AM I still hadn't received confirmation about the install so I called Monday AM.  The installer was doing another job and he wouldn't get to me until the following week (27 July).  On that call, I was also told that Steve would get to the bottom of the mystery of the disappearing slider doors.  I have called 3 times since Monday the 20th to get an update about either the window install or the sliders.  It is now Monday, 27 July and I still have no idea if my windows will be installed or if the sliders we ordered and paid for were ever actually ordered."

"quality is always excellent. Delivery has always been on time. this is the third time I have used Arkansas wood door"