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"Legacy Air Conditioning and Heating are knowledgeable, easy to work with, patient to answer questions and explain whatever I didn't understand, quick to respond, and in the offseason, I was installed the very next day. Owner, office staff, installer, all professional and articulate. Couldn't be happier. The Customer Service and Expertise: Chad has many years of HVAC experience before starting his own business, so he comes with a wealth of knowledge and experience. He's happy to answer any and all questions you may have and responds promptly by phone or text. Legacy's computerized quote and purchasing system makes that process a breeze, allowing you to easily compare product choices and make your final decision online without the pressure of "deciding NOW" while they are presenting to you your options in your home. Integrity is of paramount importance to Chad and his team. He's committed to selling you the right unit to address your concerns and install it absolutely correctly. And Legacy is the only company I found offering a 10 year parts AND a 10 year labor warranty if you keep up with your annual maintenance on your unit. His installers were courteous, personable, knowledgeable and again answered the myriad of questions I had. Products: Trane dealer, Legacy was incredibly competitive on their pricing, and Trane is a solid product. Their SEER 16 is only slightly more than their 14 SEER, and NBU (New Braunfels Utility) offers a rebate on the SEER 16 through July 31, 2018 (often these renew, just check the website, click Rebates). Legacy made sure I had all the necessary paperwork to file for the rebate, with their part filled in, and handed it to me on the day of my install. Efficiency at its best! If you like tech, the standard touchscreen programable thermostat will connect to your cell phone after installing a free app, enabling remote access to adjust your home temperature while you are away. The device also gives you all kinds of information, even a weather forecast! And the thermostat is intuitive and easy to use."

"The installation went well. Justin from sales is awesome and took all the inputs and scheduled the installation appropriately. The installation team Doug and JD are excellent. They worked very hard in the hot sun and installed very patiently. Very cooperative, cleared all the questions we have. We had an issue with the drainage of the purifier as it occupied our washer and dryer which prevented our washing machine installation and Costco denied the installation. But upon contacting prostar Doug or JD came and resolved the issue in no time. He installed the washer and dryer as well. Really appreciate the team and their services.."

"I would recommend using Action Roofing and Remodeling. I had my roof replaced and the entire process was very well coordinated and work was completed as per contract . Supervisor was quick to respond to my questions and remedy my concerns."

"The plumber arrived within the time frame, identified what had to be done and offered different models and price options regarding the replacement heater. Mario the plumber, was very knowledgeable in regards to what the new water heater standards are and what would best work in the space available. After agreeing on the replacement model and price, he picked up the unit from storage and within 2 hours had replaced the unit. During the install he explained in detail the features of the new unit and why new connections (replaced copper with flex piping) would prevent electrolysis due to steel pipes coming out of the heater and copper pipes installed in the home. All in all a very professional job. I would definitely recommend Legend Plumbing to friends and neighbors."

"Everything went smoothly up until I had a ceiling leak and we found that the condensation line to the other unit was broken during the installation. It was not carelessness but a poor design by the builder of the home. Anyway, they agreed to fix it and the damage it caused, without any need for me to make a lot of noise. My only complaint was that the repair was long and drawn out taking 4 or 5 visits to complete and the repairman was good but never came on schedule."

"After being quoted a ridiculous price for a part from a much larger well-known repair company, I decided to try a small business to see if the service was better and fairer. So far so good, Marcus came out and diagnosed the problem and my heater is now back to working just fine. Marcus identified that the other company had recommended me replace a part that nothing was wrong with it, and in doing so saved me money. He was professional and knowledgeable and will definitely be sticking with Texas Air Repair."

"I will not be using Tasco again for my air conditioning needs. I recently agreed to have them replace a faulty expansion valve in my relatively new system, which they had installed. The expansion valve was free (a warrantied product). They used 2 lbs. of freon. They also installed a $38 dollar dryer. The two technicians spent a total of 1 hour and 13 minutes to complete the work. The estimate to complete the work was $1200.00. You would think that this company would cut me a better deal for warranty work. Upon completion of the work, I requested an itemized bill. Later that day, the owner stated they do not give out itemized bills and that he charges a flat rate for his services. After arguing wth him for a short time he stated that because I agreed to his estimate there was nothing to argue about. If you charge a flat rate why would there be an estimate? When I started using Tasco, they had an A rating- it is now down to a B. Do yourself a favor and go with a better company that is cheaper. Make sure you get an itemized bill. You can look up the cost of every part online. I never minded paying a premium for good service, but this is ridiculous."

"The dryer went out on Sunday, and after researching it myself, I suspected it to be the thermal fuse.  The disassebly of the dryer just to get to the part was more than I wanted to tackle myself, so we relented and found the rebate offer for Next Service online. We were given recommendations from two others who had used them for repairs, and were given great feedback.  The service was requested later Sunday afternoon.
Monday morning I recieved notification from Next Service that their first availability was Tuesday afternoon, which worked for our schedule.  After numerous emails back and forth, the appointment was confirmed.  I had requested a call before the technician arrived to ensure someone would be home, and recieved that Tuesday afternoon, 20 minutes before Azael arrived.
Azael arrived to our home, was very receptive and informative after researching the issue.  He explained his findings in detail, even helped in confirming parts online and comparing pricing between what it would cost to order the part myself, or to have him do the installation for us.  Unfortunately, the control board is the most expensive component to replace on a dryer, but the price quote we were given to have it repaired that same afternoon was only $75.00 more than me ordering it, then doing it myself after the part arrived. We decided to go on the side of convenience, and requested he proceed with the repair.  Azael went to their warehouse, retrieved the parts needed, returned approximately 30 minutes later, and performed the repair shortly after.  He showed us the old control board he replaced, pointing out the burn marks made when it sparked, and went over the warranty for the service and part.
Since, we've used the dryer many times, and it works as expected.  Though it was much more expensive than I originally hoped, if I'm needing to pay someone to do the repairs I cannot do myself, then I would hope for the experience we received by Next Service.  It is definitely a company I would use again, if needed, and highly recommend it to others.
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"We had a wonderful experience, as usual with Jon Wayne’s service. Several days ago a technician, Chris, came out and diagnosed a problem and had to order a part and just returned and replaced the inoperable part. Chris made an adjustment initially so we could still us our water heater until the new part was installed. We have been using Jon Wayne for 10 years and never been displeased with their service."

"We have been very pleased with the outcome of our HVAC replacement.  Matt was very helpful in taking care of our concern that our system be properly sized.  We were borderline between a 4 and 5 ton system and I know that there are load calculations that can be done in order to determine the size of the unit needed based on your house and conditions like insulation, windows, ceiling height, etc.  Matt was the only contractor who offered to take the time to measure everything and actually do the load calculations.  It turned out that with the insulation upgrade we were already planning, a 4 ton unit was the correct size for our house.  So not only did we achieve the benefit of a more efficient unit, we also received an additional benefit of having a smaller unit that draws less power than we otherwise would have had if we had "guessed" and stuck with the original 5 ton size.  
Once we made the decision to hire Aire Serv they scheduled us quickly, were on time and were very tidy while working at our house.  The unit is working great and we can really see a difference in our electric bill so far, roughly 30% difference compared to August last year although we've had a cooler summer so we cannot attribute the entire improvement to the HVAC upgrade but I'm guessing at least a 20% improvement due to the upgrade.  We used 1000 kWh less of electricity in August 2014 than August 2013 which translates to 36% less than last year and 600 kWh less in August 2014 than July 2014 which translates to 26% less when August 2014 was hotter than July 2014.  Our unit was changed out toward the end of the July 2014 billing cycle.
So bottom line, much lower consumption after installing the new HVAC, Aire Serv took care of all the paper work to send to PEC for our rebate and for getting the Trane warranty extended from 5 to 10 years.  Polite, timely, clean, professional and after doing extensive research I know the price we paid is reasonable.  So overall we have been very happy that we chose Aire Serv.
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