Get matched with top heat pump repair or service pros in Martinsburg, WV

"We bought a new construction and McCrea installed the HVAC. Home inspection identified the heat pump was not working in Oct. 2020. McCrea identified it was due to leaking refrigerants and promise fixed the issue. Our electric bill was extremely high the following two months and the heat pump was not cooling in Spring 2021. McCrea sent technician and again repaired the system. Bought their maintenance plan. We had 4+ repairs plus regular tune up in the past two years. Last week the heat pump stopped cooling again. We are out of labor warranty and charge us with $89 diagnostic cost after membership discount. It took three days for them to send someone to check while we suffering 90F in our house. They identified the compressor dead and need replacement. They charge $1900 for labor after membership discount. Most likely cause of the compressor failure is "suicide" with assistance. Low refrigerant at beginning and over change in later repairs likely contributed the short life."

"Customer service was excellent. A very nice and pleasant receptionist took time to talk to me and not act hurried. She was understanding about lack of money living off only SS#. She sent out Charles and Joe. Very nice and professional. The problem took some time to find, but they were patient and professional. They found the issue, a burned out capacitor. They had a spare and installed it. They gave recommendations for the future. The bill was less than what was stated. I can't say enough good about this company. Highly recommend Aerotherm HVAC from Falling Waters, W.Va. Thanks for Blessing us, don and benji"

"Friendly repair technician"

"Gentleman was out and quickly found the problem and is ordering the part needed to repair. He assured us that the system will be fine until the problem is fixed"

"Tech immediately diagnosed problem that the filter needed replacement. Customer hadn’t received new filter and old filter was choking air flow. "

"They did come out the same day and fix the issue, which is why they are not a 1-star overall. They also charged $200 to switch a thermostat wire and change a few configurations on the thermostat, which seems way overpriced to me. I am not sure how much it would have cost to use another company, I know HVAC residential is always an expensive call, but they said $80 on the phone to check it out, he was done in about 30 minutes and I spent $200. You can decide for yourself."

"Very professional"