Get matched with top water treatment & purification system installers and replacers in Mercer Island, WA

"I struggled a bit in determining how to rate the service I just received from Harts Services. I would happily give Harts a 5 star rating if it was only about the serviceâ ¦but itâ s not just about the service. Thereâ s another factor I have considered after the fact and having done so I have since changed my mind. It wasn't a lot of work but it was definitely work that needed to be done. Specifically, I needed to have two water supply valves under the kitchen sink replaced and I needed the toilet gasket seal at the base of the downstairs toilet replaced. Thatâ s it! I had already removed the kitchen faucet and replaced it with a new one so no work was required there but the valves under the sink were old and not compatible with modern faucet designs so they needed to be replaced before I could use the faucet. Based on the reviews I read through Home Advisor, I decided to go with Harts Services. I have absolutely no problem with their customer service or the person who came out. Both the customer service person and the technician who came out were great; very personable and friendly. I also have no problem with the quality of the work performed. It was excellent! The technician was very competent and efficient and took care to keep the work areas clean. Hereâ s what I have a problem with: the cost! Thatâ s it. The technician was in the house for about an hour. He got the two valves removed and replaced in about 20 minutes and the toilet gasket seal removed and replaced also in about 20 minutes. The total visit lasted about an hour give or take a few minutes. For this service, I was charged nearly $1,100...and that was including a veteran's discount! Iâ m thinking the parts were $50-$75 at most. Rather than charging by the hour, this was â parted outâ and each valve replacement was charged as a separate job (at over $360 per job) as was the toilet gasket! So I have to ask; a thousand dollars an hour for a plumber??? Now Iâ ve been on this earth over 60 years. Iâ m not a plumber but I do know how to turn a wrench and am reasonably handy around the house. Since when did plumbers start making upwards of $1000/hour? I havenâ t needed a plumber in a while but I have a difficult time believing this is the current going rate. I needed the work to be done and to be fair, no one twisted my arm. He did present me with the price before hand and I agreed to pay that so I have no one to blame but myself although I had no idea it would take less than an hour to complete the work. It wasnâ t until after he left and I started to think about it that I began to get upset. This was not difficult work. For the work that was done, a fair price in my mind should have been in the $300 to $500 range for an hourâ s work. That is also in line with what I learned is the average hourly rate charged by most plumbers. So, thatâ s why Iâ m not recommending Harts Services and only giving them a 4 Star rating. It would be even less because of the price but , as I said, I have no one to blame but myself. I was under no obligation to accept that price but, at this point after the fact, I canâ t help feel like this was far more expensive than it should rightfully have been. The next time I need minor plumbing work doneâ ¦Iâ ll be more thoughtful. I'll do the necessary research and ask the question: do you charge by the hour or by the part/job? Or if possible, I'll just do it myself if I canâ ¦before calling on the services of a $1000/hour plumber! Charging by the part or by the individual job, especially when the individual jobs are minor, as in my case, may enrich the company but it's not fair to and very bad for the customer. Harts Services needs to adopt a per hour pricing strategy instead of a per part/job strategy. Until they do that, I will not recommend them or use them again. Live and learn."

"Service came to my house within 30 minutes of me contacting them to them to replace my broken water tank with an O.A. Smith brand. The person took the time to educate me about what had to be done to replace the hot water tank and why it needed to be put in a certain way. Person also took the time to teach me how to maintain the hot water tank. Their man office stayed in touch with me during the installation and followed up afterwards to be sure I was satisfied with every aspect of the installation process."

"Riley offered to try an inexpensive fix that might be only temporary, but we asked him to go ahead and do the job right. The kitchen sink drain needed to be moved lower so that the dishwasher and disposer would drain properly (they didn't have to deal with such things in 1909!). He got it all done the same morning, and we are happy not to worry about water pouring out onto the floor."

"Barry was very knowledgeable, made suggestions, corrected odd plumbing during installation. Andrew was helpful in explaining the risks of arsenic poisoning with different solutions."

"Pure Water Northwest (PWN) is the best, easiest way to future-proof your house's water supply. They offer installation of the best products made to clean water for everything from the kitchen sink to the shower, and everything between. Chris owns the company and he employs capable technicians who do most of the surveys & installations for PWN. A couple of them did the initial survey of my house and gave me a simple estimate within an hour, along with a line item for each hole and pipe that needed to be plumbed. When it came time for installation, PWN was pretty busy and Chris jumped in to take over some installations - including mine! I was lucky enough to have a first-rate water purification expert do my installation, and it was excellent. At one point Chris found a valve error a previous plumber made and he resolved the problem and improved the valve in the process. From turning off the water main valve to turning it on again, it was ~90 minutes (super fast). Chris was in and out of my crawl space with new lines run in no time. The purification device was installed smartly in a corner of the garage so it didn't get in the way of parking or anything else. PWN set me up with a slick Texas-made Reionator Pro Ultra by Water Tech, and it has changed my water consumption literally overnight. The PNW-installed Reionator purifies water from the primary line, and even though Kitsap County has high quality water, I love the assurance that for now into the future, no matter what happens to the water utility or the environment, water will be clean for every sink, bathtub, and even toilet. Chris finished off the install with a custom video he did on the spot while I recorded him explaining the system to me - he knows everything rote about the products he installs and the video is much easier to refer to for operation & maintenance than referring to a thousand-page reference manual. And finally, the finance team at PWN was kind enough to let me pay in a few monthly installments for my system, which makes it easier (and less expensive) to finance on a credit card. If you want to invest in the best possible water quality for your house (forever), then I recommend you call Chris & co. at Pure Water Northwest."

"G&S did an excellent job installing our new furnace and AC unit. The best thing about G&S is that they warranty for 1 year. The circuit board in our furnace failed within a couple of months (no fault of G&S). Manufacturers warranty would cover the parts cost but G&S repaired and covered labor cost under their warranty. Also they diagnosed the issue and repaired very quickly. Definitely A++ installation and service."

"Other companies can and do replace duct connectors. Danika does not so now I cannot use my water heater nor heater. NOT their fault but Harts stated they do replace ducts. Why not go with one stop stopping. Danika said they would talk to a supervisor and get back to me. No response. Installation day I had to call when the installer wasn?t on site and was 2 hours late. Overall meh, I would recommend them."

"Very happy with this company and the service provided. I made the call at 5 pm on a Friday night. The owner of the company offered to come out after finishing the job he was on. He ended up coming at 9pm, which was later than planned after getting stuck in Friday night traffic. I was just glad that he could still come because my sink was out commission until the disposal could be replaced. I would not hesitate to hire them again or recommend them. In fact, I will be having them back to replace my water heater soon!"

"They did a free estimate and came as scheduled. I provided the fixture and they charged $275 to install it in a pedestal sink. I would definitely hire them again and I have already recommend them to others."

"i didn't hire directly.  they came via a home insurance company referral to look at a problem.
they were solid.  liked the guy who came out.  he tried his best to get our water heater replaced by the water heater company, but ultimately they would only pay for a replacement, at which point i cut my losses and hired someone else - b/c the water heater was 19 years old and it would have been a temporary fix.
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